AZZLY Rize

Kommentare: Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Vorteile: It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Nachteile: For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Kommentare: I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.

Vorteile: Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.

Nachteile: Information that you are currently entering can be lost if connection to internet is broken
Documents have to be locked before you sign.

Kommentare: Overall experience very positive; able to completely run my practice with this software

Vorteile: Multiple features to address all aspects of running a practice. Tech support readily available and very helpful.

Nachteile: At times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

Kommentare: For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Vorteile: I can access my work from any internet connection

Nachteile: It is not user friendly and frequently causes decreased productivity.

Kommentare: The updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it.

Vorteile: once the information is entered into azzly, it mostly easy to find the information you are looking for

Nachteile: Updates are not user friendly for medical purposes; multiple steps involved in opening information.