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Jarvis
Was ist Jarvis?
Webbasierte Lösung für das Freizeitmanagement mit Funktionen wie Liga-Management, Anlagenplanung und Online-Registrierung. Erstklassige Kundenbetreuung, Massenkommunikation, Trainer- und Freiwilligenanwendungen und Hintergrundprüfungen, kostenlose nutzerdefinierte Website, kostenlose Systemverbesserungen und keine Vorabkosten.
Wer verwendet Jarvis?
Park- und Freizeitabteilungen sowie unabhängige Sportverbände im ganzen Land.
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Bewertungen über Jarvis
Awesome software with outstanding customer service!
Vorteile:
This software is very user friendly. Approximately 90% of our customers utilize our online sports and event registrations as well as our online facility rentals. It has drastically reduced our use of paper. It has eliminated double bookings of our rental facilities. We have easy access to a wide variety of reports. Occasionally, when we've had a need for something they didn't offer, they've worked to create it. Their customer service is exceptionally outstanding! Susan and Theresa treat you like old friends; and they are both very helpful when you have a question or don't know how to do something. They can be accessed through email or by phone. When you have a pressing matter, it's always a huge plus when you can make a phone call and actually talk to a person. When you call Jarvis, they don't require you to go thru a bunch of automated steps only to be left on hold for an extended period of time, or informed you need to leave a message.
Nachteile:
This might be a "pro" for many; however, it's a "con" for me. I miss my customers!!! Once everyone realized we had a successful, easy to use online system in place, they all chose to do everything online. For the most part, the only customers who come to our office are those who want to pay with cash.
Antwort von Jarvis
vor 7 Jahren
Thank you so much for the review and for allowing Jarvis to handle your recreation department needs. We enjoy working with you and your staff!
Jarvis Review
Kommentare: Very comfortable and accessible
Vorteile:
User interface. Very easy for our staff and participants to use
Nachteile:
I would like to be able to customize the way our website looks. This is not an easy option right now
You get what you pay for
Kommentare: It's cheap and you get what you pay for-very little.
Vorteile:
Jarvis is easy to learn and use, however, it lacks functionality. They have been "upgrading" their system for over a year-page by page. Its cost effective and simple, but does not have a lot of the newer features. The landing page looks generic.
Nachteile:
Exporting to finance is always a problem. Reports are decent, but not customizable enough. The refund process is difficult and created finance issues. Lacks customization to make platform branded.
Antwort von Jarvis
vor 2 Jahren
Thanks for your feedback, however, we are unaware of your unhappiness with our product. We have not heard anything from your organization concerning the items mentioned or any functionality you may require that Jarvis does not have. We feel we have all the functionality needed to run a Park and Recreation Department, so it may be a matter of not realizing this functionality exists. In regards to exporting to finance, I don't believe you will find any other product that automates this- with others requiring manual entry. We will have to disagree that our product is 'cheap', and you get very little. Jarvis has many years of enhancements based on client feedback (something other organizations do not do). We pride ourselves in making sure our clients get the functionality they need, and if not there, do our best to incorporate it. To my knowledge, we have no outstanding enhancement requests from your organization. We will get with you offline to discuss your concerns.
Great Service
Vorteile:
I like how easy Jarvis is to use for registrations. Also if I ever have a question all I have to do is call [sensitive content hidden] and she has it fixed or showed me how to do what I'm stuck on in a quick matter.
Nachteile:
Making and sharing a schedule is the part I don't like.
Antwort von Jarvis
vor 2 Jahren
Thanks for taking the time to review Jarvis! We will get with you offline and see what we can do to assist in the schedule sharing. This was something we built specifically for you and 4 other organizations to let you 'share' the schedule between yourselves to keep from having to each enter it manually. It does save all of your organizations a lot of time, but if there is something we can do to make it better, we will certainly look into it.
Jarvis is a great product for recreation programs
Kommentare: I have had a wonderful experience with Jarvis. Anytime that an issue arises, I get immediate help from their staff.
Vorteile:
The reporting and online processing is a huge thing for us. Our office is bustling; so for customers to be able to access and process payment online is extremely helpful for us.
Nachteile:
There are currently no features that I dislike about Jarvis.
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review, Melissa! We are glad you have had such a great overall experience with our product.
