Broadvoice

Broadvoice

von Broadvoice

Wer verwendet Broadvoice?

Small-Medium-Enterprise Business

Was ist Broadvoice?

Broadvoice lets you communicate anywhere in the world. With our platform, there is no costly hardware and no need for multiple phone providers just cost-saving, cutting-edge cloud phone technology. Customizable, flexible, scalable, intuitive. These are more than just buzz words for us.
Everything you need is conveniently stored in the cloud and securely routed by our data network so your employees can connect and collaborate seamlessly, anytime, anywhere, on any device.

Broadvoice – Details

Broadvoice

http://Broadvoice.com

Gegründet 2005

Broadvoice – Preisübersicht

Broadvoice ist verfügbar ab 10,00 $/Monat. Broadvoice bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Broadvoice findest du unten.

Startpreis

10,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Broadvoice Funktionen

Cloud- Kommunikationsplattformen

Der Softwareanbieter hat diese Information nicht vervollständigt.

Anrufaufzeichnung
Anrufprotokoll
Anrufüberwachung
IVR / Spracherkennung
Mitarbeiterverzeichnis
Mobiler Zugriff
Virtuelles Callcenter
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Anrufaufzeichnung
Interaktive Sprachantwort
Kontaktmanagement
SIP-Trunking
Vereinheitlichte Kommunikation
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

Broadvoice – Nutzerbewertungen

Zeigt 5 von 15 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.6/5
Funktionen
4.7/5
Preis-Leistungs-Verhältnis
4.3/5

Far and away, the best option for phone service

Bewertet am 20.11.2015
Jason W.
Office Manager
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Excellent phone system solution

Bewertet am 13.10.2016
Derrick S.
Operations Manager
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Vorteile: The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Nachteile: Phone changes my settings every night. Other than that, it is great!

Easiest setup...Ever

Bewertet am 10.11.2016
Nick L.
System Administrator
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again!

Broadvoice's customer service is terrible.

Bewertet am 11.4.2018
Nick K.
Partner
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
2/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Vorteile: The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone.

Nachteile: I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

Customer Service has been refreshing

Bewertet am 8.2.2016
Jason L.
Principal / CEO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason