ISL Light Remote Desktop
von ISL Online
Wer nutzt diese Software?
ISL Online-Software wird von IT-Unternehmen aller Größen und Branchen geschätzt, insbesondere von IT, Gesundheitswesen, Universitäten, Banken und Regierungen. Die stärksten Märkte sind Japan, Europa und die USA.
Durchschnittliche Bewertung133 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- ISL Online
- Gegründet 2003
Über ISL Light Remote Desktop
ISL Light ist eine webbasierte Remote-Desktop-Lösung, mit der du auf jedem Windows-, Mac- oder Linux-Computer in Sekundenschnelle von jedem Computer oder mobilen Gerät aus zugreifen und ihn kontrollieren kannst oder ad hoc technischen Support an die Anwender mobiler Geräte liefern kannst. Cross-Plattform-, sichere, schnelle Bildschirmfreigabe, cloudbasiert oder lokale Lizenz. ISL Light ist Teil eines All-in-One-ISL-Online-Softwarepakets, das in einer Lizenz Fernunterstützung, Fernzugriff, Live-Chat und Webkonferenz-Software umfasst.
ISL Light Remote Desktop Funktionen
- Bildschirm teilen
- Umfragen & Feedback
- Compliance Management
- Überwachung der Benutzeraktivität
Die hilfreichsten Reviews für ISL Light Remote Desktop
Bewertet am 3.7.2019
Use ISL Remote Desktop to perform Remote Support
Kommentare: We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.
Vorteile: The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.
Nachteile: It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console
Bewertet am 30.5.2019
Solid alternative to Teamviewer
Kommentare: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.
Vorteile: We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.
Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.
Bewertet am 14.2.2019
Great Value Remote Support Software
Kommentare: I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.
Vorteile: ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?
Nachteile: I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.
Antwort des Softwareanbieters
von ISL Online an 28.2.2019
thank you for your review!
We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.
If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to email@example.com or visit our live chat on our website www.islonline.com!
ISL Online Team
Bewertet am 27.8.2019
Kommentare: We give remote assistance and it is essential that it works well, especially reboots
Always works correctly.
We can almost always connect with customers.
Nachteile: The time it takes to connect could be improved
Antwort des Softwareanbieters
von ISL Online an 30.8.2019
Javier, thank you for your review. The time it takes to connect can depend on a number of reasons. If connecting takes a long time, this could indicate a network issue. If possible, we invite you to visit our live chat so we can check the connection speed and improve your experience.
Bewertet am 20.2.2019
Great product and great support (lot's of extras)
Kommentare: Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).
Vorteile: Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.
You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.