PayHOA

Best Customer Support Ever!

Kommentare: Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

Vorteile:

Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

Nachteile:

There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

PayHOA Review

Kommentare: Very favorable! [sensitive content hidden] are very knowledgeable, professional, friendly and always willing to assist you with any issues that you may have.

Vorteile:

The people are great to interact with. They are very knowledgeable, accommodating and professional.

Nachteile:

The platform has its own nuances that need a little tweaking.

Wish they helped their customers more

Kommentare: Sure, they are responsive and even quickly but the answer is always NO. I have asked for so many things and they are just say well, we're sorry but we can't. We were initially sold on this software based on the ability to link to our bank. We had significant trouble linking and they were like sorry that wasn't a guarantee. Kind of a bait and hook in my opinion. Next, I ordered over $600 worth of envelopes from the USPS, so I just assumed it would fit their invoices since that would be the standard. Again, the HOA board is an unpaid position so anyone on the board wants to work as quickly and efficiently as possible. When I reached out to ask them to update our invoicing template, they flat out said no. I need the addresses tabbed over by one. This is absolutely do able in any situation. It would be a back end adjustment within their template department, but they just couldn't help with that. It's such a shame that they are not pro customer. But their solution is for them to print and mail themselves for a fee. I'm not interested in that and I know it will create confusion with our homeowners as well. I just wish that as a paying customer, I was listened to and heard. Adjustments can always be made, PayHOA is just very unwilling.

Vorteile:

Automated payment and easy for homeowners to use to pay dues.

Nachteile:

Customizing templates answering any questions that I have with a "no" response

PayHOA -- A great asset.

Kommentare: Very positve experience from the beginning. More then willing to assist in the initial setup and then help refine our user skills

Vorteile:

Very user friendly. Covers all our needs very well. In fact provides tools that are great for users a little more needy then we are.

Nachteile:

Would like to be able to have phone communications more quikly then the system allows for.

HOA Management Simplified

Kommentare: My initial experience with PayHOA was a little challenging but I quickly caught on to how everything functions. Some Board members wanted to engage another more established company but the cost and support from the large corporate firms can't compare with the support from PayHOA. This was the best choice for my 300 unit HOA community. I'm so pleased that I paid for the full year with a discount.

Vorteile:

PayHOA was free to setup and use for the initial 30 days. The software team was readily available with 24 hours notice to link up and explain any functions. I had a few enhancement requests that were implemented within a few hours. The PayHOA team always responds to my email requests within 24 hours and they are available to work with me on my schedule. I couldn't be more pleased with their service.

Nachteile:

There is not a lot of draw back issues with PayHOA. I've been using the software for a few months and everything is going great. I did have some issues looking for the ability to print individual invoices as they don't appear on the owners unit menu. My software consultant was able to quickly show me where to find the PDF print function.

From nothing to PayHOA has been a game changer for us

Kommentare: Experience has been great all around; and any time we run into an issue the support response is really impressive. Responses through the chat or email are impressive compared to other technology platforms I've worked with.

Vorteile:

The ability to keep all commiunications in one platform has been really powerful for our HOA. Prior to implementing; homeowner communication was relegated to random board member emails. Now it is very intuitive to click on a resident, or their property in PayHOA and see all historic communication / invoices / pay history / violations and requests.

Nachteile:

System has been mostly great and few changes we would like to see. Ability to modify collections templates, some improved ability to import journal entries or update units/people through an import would be nice to have's....but those are all small topics.

Saved thousands per year and replaced the management company.

Kommentare: PayHOA has been very helpful during the evaluation period as well as during the implementation period. Even the AI chat has answered many of my questions.

Vorteile:

We were able to implement PayHOA in our community and remove the property management company that was managing our property. We made this move for several reasons. First was to save money. Our other expenses were going up every year, with the move to PayHOA we were able to save thousands per year which we can now allocate to other expenses vs. raising our monthly dues. Second, we wanted a consistent method we could use into the future so that every time the board changed, our accounting process did not have to change!. Overall we really like it.

Nachteile:

It took a while for us to get the hang of it. The support it great though and our questions are answered quickly.

SWRA, Inc. PayHOA Survey

Kommentare: Very easy to utilize and navigate. Chat option is wonderful along with the video tutorials, etc. I think the software will get even better over time.

Vorteile:

User friendly, onboarding very simple for new owners. Communication tab is a good tool as well.

Nachteile:

Inability to print checks directly from PayHOA. Inability to go back and edit a transaction (memo line etc) after entering a transaction.

ISD Management Services Review

Kommentare: Love it! It has everything I was looking for and needed.

Vorteile:

Ease of use. I have basically been able to teach myself how to use the system. But when I had a question, I could count on getting an answer usually within minutes. It also seems that most homeowners are happy with the system. The program is exactly what I had hoped it was. Awesome!

Nachteile:

I can't think of anything right now. I have yet to look deep in to the reporting available.

Not a satisfied customer

Kommentare: Onboarding was horrible. Tutorial was easy to follow.

Vorteile:

Affordability, however you pay for what you get.

Nachteile:

Cancelation on their pdf mailer. They say you have 5min to cancel, however there is no option for you to cancel as the user. So, if I'm working late I need to make sure that I wait the following day to contact them just in case I need to cancel. And that's if they pick up due to the coronavirus. Unfortunately, I have already committed with my HOA to this software. If that wasn't the case I would go to tops.

Efficient and excellent service from PayHOA

Kommentare: Excellent.

Vorteile:

Easy to manage the HOA business. Functionality and ease of use for both the admin and members.

Nachteile:

Documents are house under one section. I wished I could attach a document to a unit and not have it show up with all of the other documents unrelated to the subject unit.

What I Like About PayHOA

Kommentare: I decided to use PayHOA 5 years ago because other software was too expensive, required an upfront annual payment/subscription, and limited free support. I like getting instant auto help feed back and if you need more help, you can email a support team member. I usually get help the next morning and the problem is solved.

Vorteile:

The support and help menus. Owners can log into their accounting history and have a place where HOA documents are stored.

Nachteile:

Because the software is web-based, sometimes the balance sheet doesn't update immediately. You may need to wait 1-2 minutes. This is not really a con, because it could be related to the internet connect/interruption.

PayHOA is a Great tool

Kommentare: The software is relatively easy to use, and when we find errors, the PayHOA team is quick to respond or fix the problem.

Vorteile:

Ease of use on the administrative side.

Nachteile:

Communities with more downloads in the documents take longer to load.

PayHOA is Great!

Kommentare: The experience has been incredible. I know that there are other software companies out there but we will not find one with the customer service or willingness to implement ideas from our team like PayHOA.

Vorteile:

I love the ease of use for my team and all of the homeowners we work with. If we ever have an issue they are quick to respond and fix it. Great with explaining how to fix issues in case we come across them in the future we know how to fix it for the homeowners.

Nachteile:

Some of the reports do not give an accurate reporting of collected dues.

Ease of Use!!

Kommentare: We love our partnership with PayHOA and all the wonderful features they offer!

Vorteile:

Anyone can do it! The portal is super user friendly you can teach yourself the basics! The support team is one of a kind and rare to find these days! They answer questions within minutes of inquiry!

Nachteile:

N/A We love it all and look forward to each new update!

Property Management Made Easy

Kommentare: As a first time property manager a few years ago I was looking for a software that was simple with lots of great benefits. Pay HOA checked all of the boxes I was looking for - easy accounting & reporting, online payments, homeowner database, easy invoicing, budget creation and so much more. I love that HOA board members can be granted access to view reports and budgets.

Vorteile:

I like how I can streamline HOA dues with their associate fees. It then is put on autopilot and sends out monthly invoices as well as late fees if applicable. I can create an entire years worth of invoices and PayHOA takes care of the rest.

Nachteile:

I wish the website feature was less expensive. Having a property website linked to PayHOA would be amazing, but once again costs are the reason for not integrating a current site.

PayHOA review

Kommentare: I am an admin user using PayHOA to manage our HOA.

Vorteile:

Great interface, great support, the team continues to work on new features and of course the cost makes more sense than management companies.

Nachteile:

Some PayHOA features do not always work smoothly with our process but we learn to adjust.

Best Property Management Tool in the industry

Kommentare: My experience has been awesome. Their team is fantastic and very prompt.

Vorteile:

The ease of use and it is very self explanatory

Nachteile:

Nothing that I could think of. So far my experience has all been very good and professional.

Board Support

Vorteile:

Having all information in one place, the ability to create folders and organize it all. Example - attaching an invoice with a payment

Nachteile:

The only thing is that you can't "log out".

Great Program for HOA's

Kommentare: Very positive, works well for what i need and is a good value.

Vorteile:

Ease of use with the site and quick respinses to questions I had.

Nachteile:

I dont have a con at this time. Everything has been positive.

PayHoa Value

Kommentare: We have to develop and present a yearly budget for legal requirements. PayHOa does this very well. Ability to track individual payments and provide statements to individual members is easy and vital to our HOA.

Vorteile:

Daily tracking of payments. Ability to make a monthly report to our HOA board. Ability to form and watch a yearly budget.

Nachteile:

Keeping alignment with our bank has sometimes been a problem. Wish we could track savings accounts.

Great product for our self managed HOA

Kommentare: All in all, a great product for self managed HOAs. We are 304 properties and this works well for us, with access to more than just the treasurer.

Vorteile:

Many different features we haven 't yet begun to use (auto phone calls/emails, newletters) All these are options in one place. System can be accessed by all board members. Help when needed is quick and efficient.

Nachteile:

There are some glitches when trying to enter one email for more than one address. Having double entry accounting was confusing at first.

HOA Review of PayHOA

Kommentare: PayHOA solved our work order issue with a system that allows owners to submit a work order and allows the users to track them.

Vorteile:

I was looking for a software that incorporated work orders, accounting, communication and maintenance tracking. PayHOA offered all of these features. The software is easy to set up, although it could use more customization options. It is more than sufficient for what we need. Homeowners can pay their fees online and it is deposited directly to the bank.

Nachteile:

It could use more customization as well as an area where admin could store owner documents and information internally.

Great product value, easy to use, but may still be a bit glitchy.

Kommentare: Overall great. I wish there was a phone number to call for customer service. They never answer. Only way to contact is through email. Response yikes are typically quick it sometimes issues can take 5+ biz days to resolve.

Vorteile:

User friendly for smaller organizations.

Nachteile:

Sometimes feels like a beta version of software was released before the final product was perfected.

Great HOA Management System

Vorteile:

I love being able to track expenses and allowing our homeowners the transparency they should have for all expenses.

Nachteile:

I don’t like that I am unable to give access to specific reports, rather than all reports which contain PII.