RepairDesk

RepairDesk

von RepairDesk

Wer verwendet RepairDesk?

Computer- und Mobiltelefon-Reparaturwerkstätten weltweit Handy-Wiederaufbereitungsunternehmen Handy-Reparaturtechniker vor Ort

Was ist RepairDesk?

RepairDesk ist eine cloudbasierte Point-of-Sale-Software, die speziell für kleine und mittlere Mobiltelefon-Reparaturbetriebe entwickelt wurde. Sie hilft ihnen, Reparaturaufträge besser zu verfolgen und den Lagerbestand sowie mehrere Filialen besser zu verwalten. Mit RepairDesk kann ein Mobiltelefongeschäft mehr als 1.000 Stunden pro Jahr einsparen.

RepairDesk – Details

RepairDesk

http://www.repairdesk.co

Gegründet 2014

RepairDesk – Kostenübersicht

RepairDesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von RepairDesk ist ab 35,00 $/Monat verfügbar.

Startpreis

35,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

RepairDesk Funktionen

Computer Reparatur Software
Abrechnung & Rechnungsstellung
Aufnahmeformulare
Barcodes/Etiketten
CRM
Inventarverwaltung
Reparatur-Tickets
Verkaufspunkt POS

RepairDesk – Nutzerbewertungen

Zeigt 5 von 123 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,6/5
Kundenservice
4,8/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,7/5
Modesto O.
Chief Marketing Officer
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.1.2019

"Very Dedicated Staff and Easy to use software"

Kommentare: To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Vorteile: All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Nachteile: There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Antwort des Softwareanbieters

von RepairDesk an 13.2.2019

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

  • Quelle des Nutzers 
  • Bewertet am 30.1.2019
Vartan N.
owner
Unterhaltungselektronik, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.3.2020

"Perfected our operation"

Kommentare: The confidence the repair desk team has given me since I have gone live with their software has been promising. I am beyond satisfied with the repairDesk software, management and support team.

Vorteile: The repairDesk platform/POS and CRM system has enabled our company's daily operations to be under more control and allow me as a manager to have a better scope of inventory, costs, expenses, reports....etc. We have resolved our company's years time consuming multi-step procedures by integrating every aspect of our business (account, tracking, purchasing) into one agile system, repairDesk. We are able to tax customers properly on just parts used in servicing jobs.

Nachteile: Some parts of the interface is not visually appealing or easy to manage. Example: customer text message interface and notifications, Inventory reports.

  • Quelle des Nutzers 
  • Bewertet am 6.3.2020
David T.
Technical Manager
Elektrische/elektronische Fertigung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 9.3.2020

"A very buggy and unreliable option for repair shop software"

Kommentare: My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Vorteile: The software has some good options as far as plug ins go, customer facing display etc.

Nachteile: I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Antwort des Softwareanbieters

von RepairDesk an 12.3.2020

Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.

  • Quelle des Nutzers 
  • Bewertet am 9.3.2020
Aiden A.
Owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.12.2019

"The best repair system"

Vorteile: Great customer service and a great system to keep track of the inventory.

Nachteile: it was hard to learn the system at start, but when you start using it, it all makes sense and become so easy

Antwort des Softwareanbieters

von RepairDesk an 22.1.2020

Hello Aiden,
Thanks so much for your review. We're real happy to learn that Phone Geeks is now part of the RepairDesk family. Our support team is always here to help you learn more about the system and set things up, and we're looking forward to bringing you even more great features that help your repair store out immensely.

  • Quelle des Nutzers 
  • Bewertet am 21.12.2019
Bryan H.
Owner
Computer-Hardware, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.1.2020

"Supercharging our workflow"

Kommentare: So after a month or so of testing and migrating data from our old system that we have been using for 5 years we went live yesterday with RD. We had a couple of issue’s which are more user issue’s than RD issue’s and have some things we need to adapt for our work flow. The RD team I have to say have been amazing putting up and listening to my enquires and suggestions, and giving me support at all times of the day. you all know who you are. We have two CFD in use, and various integrations that have given our workflow a huge boost and look forward to all the future developments of RD.. Now we have made the change I Wouldn’t hesitate to recommend RD and the team. Look forward to working with the community and developers.

Vorteile: The Support from the team and the integrations

Nachteile: Nothing, any issue we have found the team have helped us address

Antwort des Softwareanbieters

von RepairDesk an 10.2.2020

Hi Bryan,

Thanks for the awesome review! We're really glad to learn that RepairDesk gets a solid recommendation from you. Our team is hard at work to make RepairDesk even better for your business, and we're always here to help you out with whatever you need. Looking forward to working with you as well!

  • Quelle des Nutzers 
  • Bewertet am 14.1.2020