Wer nutzt diese Software?

Computer- und Mobiltelefon-Reparaturwerkstätten weltweit Handy-Wiederaufbereitungsunternehmen Handy-Reparaturtechniker vor Ort

Durchschnittliche Bewertung

112 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 35,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • RepairDesk
  • http://www.repairdesk.co
  • Gegründet 2014

Über RepairDesk

RepairDesk ist eine cloudbasierte Point-of-Sale-Software, die speziell für kleine und mittlere Mobiltelefon-Reparaturbetriebe entwickelt wurde. Sie hilft ihnen, Reparaturaufträge besser zu verfolgen und den Lagerbestand sowie mehrere Filialen besser zu verwalten. Mit RepairDesk kann ein Mobiltelefongeschäft mehr als 1.000 Stunden pro Jahr einsparen.

RepairDesk Funktionen

  • Abrechnung & Rechnungsstellung
  • Aufnahmeformulare
  • Barcodes/Etiketten
  • CRM
  • Inventarverwaltung
  • Reparatur-Tickets
  • Verkaufspunkt POS

Die hilfreichsten Reviews für RepairDesk

Easy to use high functioning ticketing system

Bewertet am 18.2.2019
Dan M.
Directore
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We clubbed three stores jobs and it’s amazing how simple our process become .

Vorteile: Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help.
As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use.
We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using.
Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Nachteile: Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Antwort des Softwareanbieters

von RepairDesk an 26.2.2019

Hello Dan,

Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program.

We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments.

Thanks again for your kind word. You're awesome!

Amazing Software! Great Features! Help our business to move to the next level!!!

Bewertet am 13.1.2018
Basel K.
Manager/ Owner
Unterhaltungselektronik, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Vorteile: I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company. They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth. RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier. The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow. This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results. Thank you RepairDesk Team :-)

Nachteile: If there is any! 24 Hours support can FIXED it immediately.

Antwort des Softwareanbieters

von RepairDesk an 8.8.2018

Thank you for being an awesome customer Basel & for your valuable feedback.

We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you.

Our development and customer support team are working rigorously, and smooth operations on your end are our main priority.

We hope to have a lasting relationship with you.

Amazing Software, amazing customer support!

Bewertet am 26.6.2018
Sam H.
Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Nachteile: There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

Antwort des Softwareanbieters

von RepairDesk an 8.8.2018

Thank you for being an awesome customer Sam & for your valuable feedback.

We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you.

Our development and customer support team are working rigorously, and smooth operations on your end are our main priority.

We have marked your suggestion regarding iPad app and will work on it soon.

We hope to have a lasting relationship with you.

Repair Desk is easy

Bewertet am 15.2.2019
Norma C.
Owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed.

Vorteile: We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using.

Nachteile: I cannot say I have any complaints to give.

Antwort des Softwareanbieters

von RepairDesk an 21.3.2019

Hi Norma,

Thank you for your amazing review of our software! We're always hard at work to bring the best experience to our customers, and are constantly tweaking RepairDesk to serve you better.

We've got a lot more improvements to our core systems planned for this year, so if there's anything you'd like to see, you can always contact our support team for it.

Thanks again for your patronage.

Very Dedicated Staff and Easy to use software

Bewertet am 30.1.2019
Modesto O.
Chief Marketing Officer
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Vorteile: All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Nachteile: There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Antwort des Softwareanbieters

von RepairDesk an 13.2.2019

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

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