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RepairDesk
Was ist RepairDesk?
RepairDesk ist eine cloudbasierte Point-of-Sale-Software, die speziell für kleine und mittlere Mobiltelefon-Reparaturbetriebe entwickelt wurde. Sie hilft ihnen, Reparaturaufträge besser zu verfolgen und den Lagerbestand sowie mehrere Filialen besser zu verwalten. Mit RepairDesk kann ein Mobiltelefongeschäft mehr als 1.000 Stunden pro Jahr einsparen.
Wer verwendet RepairDesk?
Computer- und Mobiltelefon-Reparaturwerkstätten weltweit Handy-Wiederaufbereitungsunternehmen Handy-Reparaturtechniker vor Ort
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RepairDesk
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Bewertungen über RepairDesk
Very Dedicated Staff and Easy to use software
Kommentare:
To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier
Vorteile:
All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service
Nachteile:
There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved
Antwort von RepairDesk
vor 6 Jahren
Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.
In Betracht gezogene Alternativen:
Ideal POS for Repair Shops
Kommentare: great nothing i can add to this.
Vorteile:
I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something
Nachteile:
yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them
Easy to use, effective software
Kommentare: Great onboarding team, quick setup and easy to use with lots of different customisable features.
Vorteile:
Intuitive workflow, customisable, good technical support.
Nachteile:
Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use
In Betracht gezogene Alternativen:
Great and terrible.
Kommentare: Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.
Vorteile:
Great features. The trade in module is great.
Nachteile:
Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.
Antwort von RepairDesk
vor 3 Jahren
Hi Kevin, Founder here at RepairDesk and we're sorry you had a poor experience. Your satisfaction is invaluable to us and it would be great if you could share more information about the challenges you're facing so I can work with our product team to improve them moving forward
My Review
Kommentare: It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day.
Vorteile:
RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.
Nachteile:
It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.
