--- description: Detaillierte Informationen über Shelf zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelf Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) # Shelf Canonical: https://www.capterra.com.de/software/146524/shelf Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/146524/shelf?page=2) > Die führende KI-basierte Wissensplattform Shelf hilft Unternehmen mit automatisierten Echtzeit-Antworten auf Kunden-/Mitarbeiterfragen. > > Bewertung: **4.8/5** von 106 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Shelf? Unternehmen, in denen Mitarbeiter sofortige Antworten auf ihre Fragen benötigen. Effizienz und Genauigkeit von Mitarbeiterinteraktionen verbessern, Kosten senken und Mitarbeiter mit Shelf schneller einführen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 106 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Shelf - **Region**: Stamford, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Deutschland, Dänemark, Finnland, Frankreich, Irland, Italien, Kanada, Niederlande, Norwegen, Schweden, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Catalog Management - Chatbot - Content-Management - Dashboard - Dateikonvertierung - Daten-Import / -Export - Discussions/Forums - Document Capture - Dokumentenklassifizierung - Dokumentenmanagement - Dokumentenspeicher - Feedback-Management - Filesharing - IVR - Inhalt-Bibliothek - Kundenspezifisches Branding - Mehrsprachig - Optionen zur Inhaltsveröffentlichung - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Suchen / filtern - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Versionskontrolle - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (23 insgesamt) - Box - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... und 8 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Dokumentenmanagementsysteme](https://www.capterra.com.de/directory/30063/document-management/software) - [Content-Management-Systeme](https://www.capterra.com.de/directory/10007/content-management/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) ## Alternativen 1. [Confluence](https://www.capterra.com.de/software/136446/confluence) — 4.5/5 (3669 reviews) 2. [Microsoft SharePoint](https://www.capterra.com.de/software/1167/sharepoint) — 4.4/5 (5421 reviews) 3. [Notion](https://www.capterra.com.de/software/186596/notion) — 4.7/5 (2715 reviews) 4. [Guru](https://www.capterra.com.de/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5111 reviews) ## Nutzerbewertungen ### "Very good and well-rounded tool" — 5.0/5 > **Rudy** | *28. Juli 2021* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful. > > **Nachteile**: The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them. > > Very good. I'd definitely recommend it ----- ### "Excellent Knowledgebase Management Tool" — 5.0/5 > **Vincent** | *16. Januar 2023* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless. > > **Nachteile**: The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types. > > I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive. ----- ### "Shelf review" — 3.0/5 > **Andy** | *27. November 2023* | Lebensmittelproduktion | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Relationship with the team at Shelf. Support in implementation > > **Nachteile**: UX - really dislike the colour for some reason. > > Great partnership - worked well during implementation and continued support in set up ----- ### "Reduce Average Handling Time within your call center" — 5.0/5 > **Mark** | *27. November 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: So far we've seen a 25 percent reduction in average handling time across the first three months of going live with Shelf. > > **Nachteile**: There are no cons currently and the product has been very well received. > > Excellent\! The product has been superb\! The initial Shelf Training and Shelf Academy has helped us greatly. The ongoing support is also very good. ----- ### "The Best Knowledge Base Software" — 5.0/5 > **Jared** | *12. November 2020* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the features of this product is its online\! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic\! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature. > > **Nachteile**: The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call. > > SHELF has been great\! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/146524/shelf?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/146524/shelf) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Strukturierte Daten