Was ist Shelf?
Die moderne Wissensplattform von Shelf hilft Unternehmen, die Kundenzufriedenheit zu verbessern und Kosten zu senken. Shelfs MerlinAI versteht und beantwortet Kunden- & Mitarbeiterfragen auf allen Kanälen, da Shelf direkt in die Contact-Center-Plattform, Chatbots, Self-Service sowie interne Anwendungen wie CRM und Ticketsysteme integriert wird. Mit Shelf erkennen und beheben Unternehmen vorhandene Wissenslücken. Höchste Benutzerfreundlichkeit & Mehrwert sind mit Platz 1 bei Capterra garantiert.
Wer verwendet Shelf?
Unternehmen, in denen Mitarbeiter sofortige Antworten auf ihre Fragen benötigen. Effizienz und Genauigkeit von Mitarbeiterinteraktionen verbessern, Kosten senken und Mitarbeiter mit Shelf schneller einführen.
Wo kann Shelf bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- Shelf
- Ansässig in Stamford, USA
- 2015 gegründet
- Telefon-Support
- Chat
Sprachen
Deutsch, Englisch, Russisch, Spanisch, Ukrainisch
Shelf Kosten
Startpreis:
- Keine Gratisversion
Shelf bietet keine Gratisversion.
Über den Anbieter
- Shelf
- Ansässig in Stamford, USA
- 2015 gegründet
- Telefon-Support
- Chat
Sprachen
Deutsch, Englisch, Russisch, Spanisch, Ukrainisch
Shelf – Videos und Bilder
Shelf Funktionen
Alternativen für Shelf
Bewertungen über Shelf
Jordanne O.
Excellent resource for maintaining quality control and communication across our organization
Kommentare: My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.
Vorteile:
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.
Nachteile:
There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.
Jared O.
The Best Knowledge Base Software
Kommentare: SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.
Vorteile:
One of the features of this product is its online! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature.
Nachteile:
The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call.
In Betracht gezogene Alternativen: HubSpot Marketing Hub und LiveAgent
Gründe für den Wechsel zu Shelf: The ease of use! the others didn't have the robust features we need like SHELF had. SHELF was easy to use, and it just had better layouts than the others we looked at.
Don D.
Cloud Based Knowledge Management System
Kommentare: We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.
Vorteile:
The search features , quick customer care responses and online tutorials.
Nachteile:
The speed and the sense that they were learning the functionalities of the product on the job.
Rudy C.
Very good and well-rounded tool
Kommentare: Very good. I'd definitely recommend it
Vorteile:
I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful.
Nachteile:
The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them.
In Betracht gezogene Alternativen: Talkdesk, Kipwise, Guru und Kustomer
Warum Shelf gewählt wurde: The tool had technical limitations that made it necessary for us to find a more powerful tool/platform.
Zuvor genutzte Software: Helpjuice
Gründe für den Wechsel zu Shelf: Especially because of the diversity of knowledge content. We needed to create decision trees or the like in order to present our users with guided workflows. That was impossible to do with the alternatives.
Brian S.
Shelf Partners with OPEX
Kommentare: Great team to work with and I look forward to the next several years of this partnership.
Vorteile:
I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.
Nachteile:
Honestly I have not found anything I don't like. It's easy to manage and build.
