Was ist HelpCrunch?

HelpCrunch ist eine Next-Generation-Kundenkommunikationsplattform, die einen perfekten Live-Chat, In-App-Messenger, E-Mail-Marketing-Automatisierung und einen Helpdesk kombiniert, was eine reibungslose Art und Weise darstellt, Interessenten in Kunden zu verwandeln, Umsatz zu steigern sowie Unterstützung und Kundenbindung zu verbessern. Mehrere Kommunikationskanäle - ein Werkzeug! Kostenlose Testversion verfügbar unter helpcrunch.com

Wer verwendet HelpCrunch?

HelpCrunch kann Unternehmen aller Arten und Größen helfen, die ein schnelles und leistungsfähiges Werkzeug benötigen, mehr Leads zu erfassen und zu verwalten, um mit Kunden in Echtzeit zu sprechen und E-Mail-Automatisierung zu verwenden, die die Kundenbindung verbessert.

Wo kann HelpCrunch bereitgestellt werden?

Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • HelpCrunch
  • Ansässig in San Francisco, USA
  • 2014 gegründet
  • Chat

Erhältlich in diesen Ländern

Albanien, Andorra, Armenien, Australien, Belarus und 49 weitere

Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch und 5 weitere

Über den Anbieter

  • HelpCrunch
  • Ansässig in San Francisco, USA
  • 2014 gegründet
  • Chat

Erhältlich in diesen Ländern

Albanien, Andorra, Armenien, Australien, Belarus und 49 weitere

Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch und 5 weitere

HelpCrunch – Videos und Bilder

HelpCrunch Software - 1
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Videos zu HelpCrunch
HelpCrunch Software - 1
HelpCrunch Software - 2
HelpCrunch Software - 3
HelpCrunch Software - 4
HelpCrunch Software - 5

Kosten ähnlicher Produkte wie HelpCrunch vergleichen

HelpCrunch

15,00 $/Monat
Kostenlose Version
Gratis Testen
67,00 $/Monat
Kostenlose Version
Gratis Testen
19,00 $/Monat
Kostenlose Version
Gratis Testen
25,00 $/Monat
Kostenlose Version
Gratis Testen

HelpCrunch Funktionen

  • Alarmfunktion / Benachrichtigungen
  • Automatische Antworten
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Call-Center-Management
  • Chatbot
  • Content-Management
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Chat für Kunden
  • Feedback-Management
  • Geotargeting
  • Katalogisierung / Kategorisierung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Live-Chat
  • Makros/Antwortvorlagen
  • Mehrsprachig
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Priorisierung
  • Proaktiver Chat
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Supportticket-Management
  • Terminverwaltung
  • Textbearbeitung
  • Ticket-Management
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Verfolgung von Interaktionen
  • Volltextsuche
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Websitebesucher-Nachverfolgung
  • Werkzeuge zur Zusammenarbeit
  • Widgets
  • Wissensbasis-Management
  • Wissensmanagement
  • Workflow-Konfiguration
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen

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Help Scout ist ein webbasierter Helpdesk für eine großartige Kundenerfahrung.
Userlike ist die beliebteste deutsche Software für Live-Chat und Kunden-Messaging. Generieren Sie mehr Leads auf Ihrer Website und bauen Sie langfristige Kundenbeziehungen auf. Erfahre mehr über Userlike
Ein perfekter Live-Chat, E-Mail-Automatisierung und einfacher Helpdesk in der erschwinglichen Software, die du lieben wirst.
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EngageBay ist ein All-in-one-CRM mit Marketing-, Vertriebs- und Serviceautomatisierungsfunktionen in einer einzigen Plattform. Erfahre mehr über EngageBay
LivePerson ist führend im Bereich Live-Chat- und Messaging-Lösungen, die den Umsatz steigern und die Kund*innenbetreuung verbessern.
Best-in-Class-Customer-Lifecycle-Software: Unterstützung, Automatisierung und Feedback.
Unterstützung, Einbindung und Konvertierung von Kunden auf einer einzigen Plattform. Helpdesk- und Kundenkommunikationssoftware, die genau für dein Unternehmen entwickelt wurde.
Kostenloses All-in-one-Website-Engagement-Tool – 12 Tools in 1 Schaltfläche integriert

Bewertungen über HelpCrunch

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
81%
4
17%
3
1%
2
1%
Lana
Lana
CEO in Ukraine
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The software that really helps

5,0 vor 3 Jahren

Kommentare: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Vorteile:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile:

There is nothing I can list here :) Like... really nothing :)

Antwort von HelpCrunch

vor 3 Jahren

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Thomas
Client Success Director in Frankreich
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent value-for-money Software for our SaaS business

5,0 vor 3 Jahren

Kommentare: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Vorteile:

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Nachteile:

- No Drip email marketing implemented (well, not yet as of 12/2019)

Antwort von HelpCrunch

vor 3 Jahren

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

Andrew
MD in UK
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Web software ok. Mobile app non-functional. Service non-existent

2,0 vor 2 Jahren

Kommentare: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Vorteile:

It was reasonably easy to install, although took a while to configure.

Nachteile:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Antwort von HelpCrunch

vor 2 Jahren

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Bhushan
Bhushan
Marketing Head in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sales Acquisition and Retention With HelpCrunch

4,0 vor 3 Jahren

Kommentare: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Vorteile:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Nachteile:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Antwort von HelpCrunch

vor 3 Jahren

Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!

BJ
News editor in USA
Zeitung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very good software that drives customer interaction

5,0 vor 3 Jahren

Kommentare: Very pleased. Nice people, good software and good value for money.

Vorteile:

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication.

Nachteile:

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Antwort von HelpCrunch

vor 3 Jahren

Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business.