Wer verwendet HelpCrunch?

HelpCrunch kann Unternehmen aller Arten und Größen helfen, die ein schnelles und leistungsfähiges Werkzeug benötigen, mehr Leads zu erfassen und zu verwalten, um mit Kunden in Echtzeit zu sprechen und E-Mail-Automatisierung zu verwenden, die die Kundenbindung verbessert.

Was ist HelpCrunch?

HelpCrunch ist eine Next-Generation-Kundenkommunikationsplattform, die einen perfekten Live-Chat, In-App-Messenger, E-Mail-Marketing-Automatisierung und einen Helpdesk kombiniert, was eine reibungslose Art und Weise darstellt, Interessenten in Kunden zu verwandeln, Umsatz zu steigern sowie Unterstützung und Kundenbindung zu verbessern. Mehrere Kommunikationskanäle - ein Werkzeug! Kostenlose Testversion verfügbar unter helpcrunch.com

HelpCrunch – Details

HelpCrunch

http://helpcrunch.com

Gegründet 2014

HelpCrunch – Preisübersicht

HelpCrunch ist verfügbar ab 15,00 $/Monat. HelpCrunch bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für HelpCrunch finden Sie unten.

Startpreis

15,00 $/Monat
Preisinformationen

Kostenlose Version

Nein

Gratis Testen

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

HelpCrunch Funktionen

Kundendienst Software
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung
Content-Management
Diskussionsforum
Entscheidungsbaum
Katalogisierung / Kategorisierung
Kollaboration
Self-Service Portal
Volltextsuche
Wissensbasis-Management

HelpCrunch – Nutzerbewertungen

5 von 140 Nutzerbewertungen angezeigt

Gesamt
4.8/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.8/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.8/5

The software that really helps

Bewertet am 23.8.2019
Lana B.
CEO
Internet, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Vorteile: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile: There is nothing I can list here :) Like... really nothing :)

Antwort des Softwareanbieters

von HelpCrunch an 6.9.2019

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Excellent value-for-money Software for our SaaS business

Bewertet am 7.1.2020
Thomas B.
Client Success Director
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Vorteile: - Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Nachteile: - No Drip email marketing implemented (well, not yet as of 12/2019)

Antwort des Softwareanbieters

von HelpCrunch an 8.1.2020

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Great platform to directly connect with customers

Bewertet am 30.8.2019
Mitch B.
Co-Founder
E-Learning, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Vorteile: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Nachteile: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Antwort des Softwareanbieters

von HelpCrunch an 30.8.2019

Thanks so much for the kind words, Mitch!

Good alternative to Intercom

Bewertet am 22.1.2020
Verifizierter Rezensent
Product Manager
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

Nachteile: It can get pricy too if you have a lot of users (operators) answering the chat.

Antwort des Softwareanbieters

von HelpCrunch an 23.1.2020

Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :)

It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us.

Kind of good.

Bewertet am 3.7.2019
Bunny B.
CEO
Internet, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Working as live chat software, as a start.

Nachteile: Expensive, not worth the price. So the most are bad.

Antwort des Softwareanbieters

von HelpCrunch an 4.7.2019

Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.