SUMMIT

Kommentare: Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.
Can manage entire thigs in one single tool itself.
Highly recommended tool for every one.

Vorteile: We are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries.
It makes IT management too easy, we can track all the records of raised IT tickets and all related data.
we can upload plenty of Knowledge Based documents and other task.
We have Incident and Service request category where we can separate incident and new request for any Software/hardware.
It makes Audits very easy, we can have all the data within no time as per our requirement.

Nachteile: Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Kommentare: We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

Vorteile: ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.

Nachteile: Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.

Kommentare: My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Vorteile: Process Flow,
BI Reports,
Integration between various process,
Multiple feature and Dynamics
Discovery
Email Alerts, Notifcations, Escalation
Can be customized to have specific Customer requirements
Parsing
Approval Matrix
Customized Change Flow etc

Nachteile: - Mobile App needs to be upgraded.
- Linkage in Ticket should be allowed between various Support Group and not one Support Group
- Mail Templates should be configurable at Admins End
- Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

Kommentare: Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs

Vorteile: Feature depth

Nachteile: Asset Tool capability was not experienced as good as ticketing tool

Vorteile: Summit tool is very reliable, user friendly and makes assign tasks easy.

Nachteile: it would be appreciated if graphics is improved.