HelloShift

Great For Both In Stay / Post Stay

Kommentare: Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Vorteile:

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Nachteile:

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

This software has helped us improve information sharing and issue tracking tremendously.

Kommentare: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Vorteile:

HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Nachteile:

There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Just Good - depending on your needs!

Kommentare: Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Vorteile:

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Nachteile:

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

There have been good moments and bad moments

Vorteile:

You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Nachteile:

Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Awesome

Kommentare: We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Vorteile:

It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Nachteile:

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.