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Was ist HelloShift?

HelloShift ist modernes Messaging für Hotels – optimierte Servicebereitstellung und Nachrichten an Gäste auf einer integrierten Plattform. HelloShift verbindet Hotelteams über Gebäude, Etagen, Schichten und Abteilungen hinweg mit Notizen, Aufgaben und Checklisten. HelloShift verbindet Hotelteams über SMS mit Gästen und mit zukünftigen Gästen über einen Website-Chat. Hoteliers nutzen HelloShift, um guten Service über eine einfache Messaging-App bereitzustellen, die Teams schnell erlernen und gerne benutzen.

Wer verwendet HelloShift?

Hotelmanagementunternehmen, Hotelpersonal, Hotelmanagement und Hotelleitung; Hotelketten, unabhängige Hotels, Select- und Limited-Service-Hotels

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HelloShift

HelloShift

4,8 (52)
49,00 $
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4,7 (52)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Zahlungsabwicklung

Bewertungen über HelloShift

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
77%
4
21%
3
2%
Alex
Alex
SEO Manager in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great For Both In Stay / Post Stay

5,0 vor 5 Jahren

Kommentare: Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Vorteile:

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Nachteile:

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

Claudine
Lodging Manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

This software has helped us improve information sharing and issue tracking tremendously.

4,0 vor 7 Jahren

Kommentare: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Vorteile:

HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Nachteile:

There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Pawel
Director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Just Good - depending on your needs!

3,0 vor 2 Jahren

Kommentare: Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Vorteile:

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Nachteile:

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

Christopher
Reservations Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

There have been good moments and bad moments

4,0 vor 7 Jahren

Vorteile:

You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Nachteile:

Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Antwort von HelloShift

vor 6 Jahren

Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.

AMit
Director - Asset Management in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome

5,0 vor 7 Jahren

Kommentare: We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Vorteile:

It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Nachteile:

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.