Wer nutzt diese Software?
Hotel Management Companies; Hotel Staff, Hotel Management, and Hotel Owners; Branded Hotels, Independent Hotels, Select and limited-service hotels
Durchschnittliche Bewertung42 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Preisinformationen Staff Collaboration: $1 per room/month
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2014
HelloShift IS NOT your traditional property management system.
HelloShift helps you run your hotels better, effortlessly. With HelloShift, hotel guests and website visitors can message the front desk 24/7 through texting and real-time chat. Hotel staff can manage guest communications and collaborate using familiar social media features like newsfeeds, tags, and notifications. Managers can keep their fingers on the pulse of hotel operations and instantly message their whole team.
- Einzelne Immobilie
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
Die hilfreichsten Reviews für HelloShift
Bewertet am 15.11.2016
a great way to connect Works very well with clients as well as all staff members
Has a very warm rapport with everyone she comes in contact with
Follows up with clients to ensure no one feels forgotten or lost in the process
Clearly enjoys the 'people' aspect of his position
Consistently answers the phone with a smile and a friendly hello
Readily admits when she doesn't know the answer to a particular query
Outlines the steps that she will take to resolve a problem
Receives ongoing positive feedback from clients'both verbally and in writing
Has become the 'go to guy' for clients who seek his advice to solve problems
Excels at providing timely feedback to even the most difficult customers
Consistently gains necessary approvals and authorizations
Is able easily to switch from English to Spanish and back again
Is an empathetic and focused listener
Skillfully overcomes customers' objections
Deals with challenging customers without becoming aggressive
Has developed a loyal customer base and a high rate of repeat business
Enjoys identifying 'out-of-the-box' solutions for clients with special needs
Skillfully manages all but the most challenging customer situations
Knows when to ask for additional support from team management
Is able to redefine the customer service process to meet clients' changing needs
Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores
Does not manage customer expectations by explaining reasons for delays
Has difficulty saying no or tactfully telling customers that they must wait their turn
Refers too many customer queries to management for final resolution
Has received numerous customer complaints for failing to follow up as promised
Cannot yet demonstrate sufficient knowledge of company products
Misses opportunities for cross-selling and overcoming initial objections
Is unwilling to adapt his tone and personality to fit a particular caller's style
Argues and uses inflammatory language with customers
Becomes frustrated when customers ask too many questions
Displays sarcasm and alienates those looking for help
Demonstrates condescending behavior when dealing with overly demanding callers
Has little patience for customers with 'dumb questions'
Bewertet am 7.7.2017
This software has helped us improve information sharing and issue tracking tremendously.
Kommentare: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.
Vorteile: HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.
Nachteile: There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.