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Cro Software Solutions
Was ist Cro Software Solutions?
CRO Software Solutions ist eine Effizienzsoftware, die deine Vermögenswerte (Behälter, Container, mobile Toiletten usw.), deine Fahrer (GPS-Tracking, Routenplanung, EDL usw.), deine Disponenten und Buchhalter (automatische Rechnungsstellung, nahtlose Integration in alle QB-Versionen) und deine Kunden verwaltet. Die einzige Software, die du in den Branchen Metallwiederverwertung, Abfallmanagement, mobile Toiletten und Dienstleistung benötigst.
Wer verwendet Cro Software Solutions?
Abfall, Recycling, Container, mobile Lagerung, mobile Büros, mobile Toiletten, Vermietung usw.
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Cro Software Solutions
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Bewertungen über Cro Software Solutions
Very happy using CRO as a waste hauler!
Kommentare: With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!
Vorteile:
Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.
Nachteile:
Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.
Antwort von Cro Software Solutions
vor 5 Jahren
Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,
Streamlined and loving it!
Kommentare: Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.
Vorteile:
Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow.
Nachteile:
The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time.
Love this program
Kommentare: I like it. I use it daily and its a big part of my company. we couldn't do what we need to without it.
Vorteile:
Easy to use. customer service is great and response is very fast!
Nachteile:
its slow and doesn't allow to log on when you click it once. It keeps making you hit the log in button at least 3 times before it'll log in.
Classic Overpromise and Underdeliver scenario.
Kommentare: We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.
Vorteile:
Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.
Nachteile:
The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant. Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.
Antwort von Cro Software Solutions
vor 5 Jahren
Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467
CRO Software
Kommentare: Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!
Vorteile:
CRO Software has been great to work with. Their people are great! They are always available to help out when needed.
Nachteile:
There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!
