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Wer nutzt diese Software?
ITRP ist speziell für multinationale Organisationen oder Unternehmen mit vielen ausgelagerten Dienstleistungen und Managed Service Providern aufgebaut.
Durchschnittliche Bewertung
14 Bewertungen- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.8/5
- Kundenservice 4.8/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 5/5
Produktinformationen
- Startpreis 40,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
-
Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
-
Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- 4me
- https://www.4me.com/
- Gegründet 2010
Über 4me
Ein globales ITSM Roll-out sollte IT flexibler und effizienter gestalten. ITRP möchte genau das ermöglichen. Wie? ITRP unterstützt die Zusammenarbeit zwischen der lokalen IT, regionalen Rechenzentren und globalen CoEs. Globale Standarddienste können durch virtuelle Teams unterstützt werden. Die frei werdenden Ressourcen können neue Dienste anbieten und das Unternehmen wettbewerbsfähiger machen. Die KPI und Service-Level-Berichte ermöglichen Einblicke, was wo verbessert werden muss. Gezieltere Investitionen können realisiert und der ROI kann gemessen werden.
4me Funktionen
- Audit Trail
- Aufgabenmanagement
- Compliance Management
- Genehmigungs-Workflow
- Kalender ändern
- Planung ändern
- Priorisierung
- Release-Management
- Trainingsmanagement
- Data Mapping
- Erkennung sensibler Daten
- PIA / DPIA
- Richtlinien Managemen-
- Risikomanagement
- Störfallmanagement
- Zugriffskontrolle
- Zustimmungs-Management
- IT-Asset-Management
- Release-Management
- Self-Service Portal
- Service-Katalog
- Serviceberichterstattung
- Störfallmanagement
- Ticket-Management
- Vertragsmanagement
- Wissensmanagement
- Konfigurationsmanagement
- Problem-Management
- Projektmanagement
- Self-Service Portal
- Störfallmanagement
- Verfolgen von Vermögensanlagen
- Verfügbarkeit-Management
- Versions- und Bereitstellungsmanagement
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
Beliebte Produkte
Die hilfreichsten Reviews für 4me
(IT) Service Management like it should be!
Bewertet am 3.1.2019
Melhem E.
Kommentare: Supporting our internal and external customers with a professional service management ran without effort, just works!!
Vorteile:
- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours
Nachteile:
- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items
Finally an ITSM tool that just works, without needing dozens of consultants!
Bewertet am 6.6.2017
Dion A.
Kommentare:
We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!
Vorteile:
Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!
Nachteile:
Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)
Proud early adopters of this application and we've seen it grow and evolve greatly.
Bewertet am 2.6.2017
Theo D.
Kommentare: Collaberation, easy implementation, great flexibility, awesome performance.
Vorteile: Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!
Very user friendly and a good service for incident handling
Bewertet am 15.12.2015
Eelco J.
Kommentare:
Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly
Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved
ITRP for ICT Shared Services - a challenging mulitenancy service management implementation
Bewertet am 14.1.2016
Wouter W.
Kommentare:
As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.
For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation
This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute
