4me

(IT) Service Management like it should be!

Kommentare: Supporting our internal and external customers with a professional service management ran without effort, just works!!

Vorteile:

- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours

Nachteile:

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

True Enterprise Service Management Platform

Kommentare: When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.

Vorteile:

There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful

Nachteile:

In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.

Very user friendly and a good service for incident handling

Kommentare: Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved

Finally an ITSM tool that just works, without needing dozens of consultants!

Kommentare: We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Vorteile:

Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs! The support from the provider is brilliant! Personal and incredibly fast!

Nachteile:

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Proud early adopters of this application and we've seen it grow and evolve greatly.

Kommentare: Collaberation, easy implementation, great flexibility, awesome performance.

Vorteile:

Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!