Wer nutzt diese Software?
ITRP ist speziell für multinationale Organisationen oder Unternehmen mit vielen ausgelagerten Dienstleistungen und Managed Service Providern aufgebaut.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
Ein globales ITSM Roll-out sollte IT flexibler und effizienter gestalten. ITRP möchte genau das ermöglichen. Wie? ITRP unterstützt die Zusammenarbeit zwischen der lokalen IT, regionalen Rechenzentren und globalen CoEs. Globale Standarddienste können durch virtuelle Teams unterstützt werden. Die frei werdenden Ressourcen können neue Dienste anbieten und das Unternehmen wettbewerbsfähiger machen. Die KPI und Service-Level-Berichte ermöglichen Einblicke, was wo verbessert werden muss. Gezieltere Investitionen können realisiert und der ROI kann gemessen werden.
- Audit Trail (Prüfpfad)
- Compliance Management
- Kalender ändern
- Planung ändern
- Self-Service Portal
- Self-Service Portal
- Verfolgen von Vermögensanlagen
- Versions- und Bereitstellungsmanagement
Die hilfreichsten Reviews für 4me
Bewertet am 6.6.2017
Finally an ITSM tool that just works, without needing dozens of consultants!
We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!
Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)
Bewertet am 3.1.2019
(IT) Service Management like it should be!
Kommentare: Supporting our internal and external customers with a professional service management ran without effort, just works!!
- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours
- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items
Bewertet am 2.6.2017
Proud early adopters of this application and we've seen it grow and evolve greatly.
Kommentare: Collaberation, easy implementation, great flexibility, awesome performance.
Vorteile: Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!
Bewertet am 14.1.2016
ITRP for ICT Shared Services - a challenging mulitenancy service management implementation
As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services. For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute
Bewertet am 8.1.2016
Greatest interface I have seen in ITSM combined with 'Google-like' performance.
Very nice interface, easy to understand without much training
Great self service that is intuitive enough to be used without training or explanation
Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc. I find it very impressive that in 3 years we have had no downtime, no need for consultants and only 2 (!) incidents in 3 years on the product! We have had many new releases so far but they never cost us any money or even any resources. During implementation we spent about 25 days on consultancy but since then we have managed to administrate everything ourselves. Support is an absolute delight. First of all they promise an actual resolution target, not just these silly response targets. But the best thing is that in general our requests are looked at within 10 to 15 minutes and questions are most of the times answered within an hour! CONS
I am missing a full feature knowledge base but I just learned that one will be released later this year.
We could use some additional reports in the list of standard available reports.