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Xurrent
Was ist Xurrent?
Ein globales ITSM Roll-out sollte IT flexibler und effizienter gestalten. 4me möchte genau das ermöglichen. Wie? 4me unterstützt die Zusammenarbeit zwischen der lokalen IT, regionalen Rechenzentren und globalen CoEs. Globale Standarddienste können durch virtuelle Teams unterstützt werden. Die frei werdenden Ressourcen können neue Dienste anbieten und das Unternehmen wettbewerbsfähiger machen. Die KPI und Service-Level-Berichte ermöglichen Einblicke, was wo verbessert werden muss. Gezieltere Investitionen können realisiert und der ROI kann gemessen werden.
Wer verwendet Xurrent?
4me ist speziell für multinationale Organisationen oder Unternehmen mit vielen ausgelagerten Dienstleistungen und Managed Service Providern aufgebaut.
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Xurrent
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Bewertungen über Xurrent
4me has elevated the service we provide our customers.
Vorteile:
Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.
Nachteile:
We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog.
In Betracht gezogene Alternativen:
4ME for me
Kommentare: Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.
Vorteile:
Intuitive, Reporting possibilities, Audit trails, SLA management
Nachteile:
Integration possibilities, A.I. development
4me - A
Vorteile:
It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.
Nachteile:
4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement.
In Betracht gezogene Alternativen:
4me is a rocket in the ITSM world!
Kommentare: See the pros above.
Vorteile:
4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.
Nachteile:
It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.
In Betracht gezogene Alternativen:
Amazing ITSM tool :)
Kommentare: Best decision we made when searching for a replacement ITSM for SNOW. Go for it!
Vorteile:
The automation. Ease of navigation. Cost saving. Ease of amending request templates.
Nachteile:
Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.
