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Was ist Shippo?
Weblösung zur sofortigen Erstellung von Versandetiketten für alle Spediteure und spare Geld mit ermäßigten Preisen. Sieh alle deine Online-Verkaufskanäle an einem Ort und versende im In- und Ausland. Du kannst automatisch auf ermäßigte USPS- und DHL-Express-Tarife oder auf deine eigenen Spediteurskonten zugreifen. Die Anmeldung ist kostenlos und es fallen keine monatlichen Gebühren oder Stornogebühren an!
Wer verwendet Shippo?
eCommerce-Händler, Online-Marktplätze und eCommerce-Plattformen oder Anbieter.
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Bewertungen über Shippo
Easy to use with good discounts
In Betracht gezogene Alternativen:
The only "con" is NOT using Shippo
Kommentare: Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!!
Vorteile:
Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!
Nachteile:
Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!
In Betracht gezogene Alternativen:
Perfect solution for a small business owner
Kommentare:
I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination.
Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.
Vorteile:
I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.
Nachteile:
I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.
Shippo has destroyed their product by their stopping immediate chat help!
Kommentare: good up until they remove chat help! I'm currently having to look for another shipping partner.
Vorteile:
sync with our online Square store orders
Nachteile:
Shippo's removal of immediate chat help. it is no good to have to a day to resolve an issue! our customers demand timely shipping!
Antwort von Shippo
vor 2 Wochen
Hi there, Thanks for leaving us a review. We’re sorry to hear about your experience and understand how crucial it is to resolve any issues quickly to ensure timely delivery for your customers. To clarify, our chat support is still available but is now only offered to users on our Pro and Premier plans. We’d be happy to provide more details about these plans and how they can help you manage your shipping needs more efficiently. You can check out the different plans on our Web App pricing page or if you'd prefer, please reach out to us directly. We appreciate your understanding and are here to help in any way we can. Best, Shippo Support
In Betracht gezogene Alternativen:
Customer Service Problems!
Kommentare: Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.
Vorteile:
Unfortunately I don't have anything positive to say about this software.
Nachteile:
Customer service is difficult to reach and not knowledgeable.
Shippo is great but better when it was free for unlimited labels.
Kommentare: Was great until they changed and limited the free service. Now I use less intuitive and speedy services for most of my shipping.
Vorteile:
Excellent interface. Good customer service when I did have issues.
Nachteile:
It was free for unlimited labels (extra features did cost more but I only needed the basics) and then they switched to only 30 per month for the free service. I still use those 30, but then switch to other clients for the rest of the month. I hope this changes back.
