Inn Style

Inn Style

von Inn Style

Wer verwendet Inn Style?

Inn Style ist ein Online-Buchungssystem, mit dem du Online-Buchungen vornehmen, dein Tagebuch verwalten, deine Verfügbarkeit angeben und Online-Zahlungen abwickeln kannst.

Was ist Inn Style?

Ein webbasiertes Buchungssystem für kleine Hotels, Pensionen, Selbstversorgeranlagen und Campingplätze.

Inn Style – Details

Inn Style

https://www.innstyle.co.uk

Gegründet 2014

Inn Style – Preisübersicht

Inn Style ist verfügbar ab 20,00 $/Monat. Inn Style bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Inn Style findest du unten.

Startpreis

20,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Kundenbetreuung

Support während der Geschäftszeiten

Online

Inn Style Funktionen

Reservierungssoftware
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

Inn Style – Nutzerbewertungen

Zeigt 5 von 68 Nutzerbewertungen

Gesamt
4.8/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
5/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.8/5
Adam B.
Business Owner
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.12.2018

"A great system with excellent customer service!"

Kommentare: Since using Inn Style I love that I no longer have to spend time sending manual confirmations or quickly trying to close rooms on various platforms to stop double bookings. Overall the platform is in my opinion excellent - and having worked in IT in the past I am not easily pleased! One thing I have not yet mentioned is the exceptional customer service. The team are great and getting back to me really quickly and never take long to resolve my issues. Overall I would highly recommend Inn Style to anyone!

Vorteile: The system is easy to use, works on any platform and is constantly being updated with great new features. Compared to the previous system I used it is an absolute breeze to work with. I especially like the reporting section which allows me to get a quick overview of our sales/occupancy levels without having to manually work these out. I also love the various custom emails I can automatically send out and the integration with other OTA's such as Booking.com. It's a great help being able to manage all my bookings from one place!

Nachteile: To be honest its hard to find anything I dislike! Any problems I have had with the software the team have either fixed or implemented a new feature for me. If I had to pick something (its a feature I would like to see not a dislike) it would be that restrictions (e.g. please calls, no check-ins) were displayed on the admin dashboard as they are on the customer view.

Antwort des Softwareanbieters

von Inn Style an 10.12.2018

Thanks for your review Adam! We're so pleased that you like Inn Style, and hopefully our new features will continue to impress!

  • Quelle des Nutzers 
  • Bewertet am 8.12.2018
Polly G.
Owner
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.7.2019

"The best B&B booking system"

Kommentare: Helps me to present a professional front for guests bookings and gives them confidence in placing their personal and financial data on our system, this then follows through with easy to manage bookings and payments through Stripe.
100% has saved me hours in front of the computer typing up confirmations and emailing guests with their individual requirements.
Customer service is 2nd to none and I cannot fault them in any way - I would recommend this software to all small hoteliers, campsite owners and B&B's - I am sure it works fabulously for large establishments, but I have no end user experience of this :)
Keep doing what you do, keep the pricing fair for small businesses and keep the customer service on the personal level and I will never look at a different product.

Vorteile: Simple, easy to use software that helps you organise your bookings, take payments and manage 3rd party agent bookings. Website templates are brilliant for a non-IT person to understand and implement. Customer support is fantastic and they 'hold your hand' through any areas that you do not fully understand.
Diary or Calender views of bookings are great - you can see at a glance what rooms are booked.
Automatic email confirmations make the all important 1st communications with your guest, giving them important information which saves you time.
Quick analytical reports are great for future planning.
Seasonal room rates allows for quick and easy updating of rates.
Huge flexibility of how you can present your property, from single night room rate to whole week.
The most important factor, for us, in deciding to implement Inn Style as our booking system was the assistance and support that we received from day 1, guiding us to ensure we obtained the best look and operating system for our small B&B. We have already recommended to other hoteliers.

Nachteile: Would like to see more ability to analyse booking data - however as a small establishment we are able to do this with the reports available and an excel spreadsheet.

Antwort des Softwareanbieters

von Inn Style an 16.7.2019

Thanks for taking the time to leave such a detailed review, Polly. We're so pleased that you value our customer support so highly, and we're equally as happy to hear that we've saved you heaps of time on the admin side of things. We're currently developing the reports section of Inn Style too, so you should shortly have much more flexibility when it comes to analysing booking data. As always, feel free to get in touch if you have any other suggestions! Best wishes to you all.

  • Quelle des Nutzers 
  • Bewertet am 11.7.2019
James M.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    7/10
  • Quelle des Nutzers 
  • Bewertet am 29.1.2020

"It's a great booking and reservation system but.. "

Kommentare: Second to none customer service and development plans which mean ultimately I'll be staying but if simple functionality isn't addressed it would be hard to develop this as a system for my hospitality businesses moving forward.

Vorteile: It's fantastically elegant and easy to navigate. The entire system looks amazing and visually, it's probably the most well crafted reservation system out there today. Coming from a rather antiquated system (SuperControl), even features like drag and drop were very much welcomed and I found myself overcomplicating matters because I simply wasn't used to something so, simple. I personally think that with tweaks, this will be the best reservation system on the market.

Nachteile: This is where it becomes quite confusing because for a system that is so refined visually.. things start to become somewhat disjointed and you can only truly get to grips with the system once you start using it properly. So here is my list of what I found rather problematic. 1. There is no way for the system to calculate a deposit. Meaning if you take a reservation in person or over the phone. Unless they reserve online, you have to manually calculate the deposit and send them the link manually. 2. There is no real CRM system behind the scenes, you can't "e-mail" anyone from within the system only to send them a confirmation email. If wanting to send them an email, you have to write it from your own email client which then detaches itself from the booking completely so you lose the paper trail. 3. There is no way to send custom letters/emails apart from the very basic ones they have on file which are sent according at a predetermined time. If you wanted to write your own letter for whatever reason (pre check out etc) - you cannot. 4. The reporting is very very basic and there is no simple way to calculate individual room type occupancy figures or year on year or where most of the visitors are coming from geographically. If you want to know how much revenue a room type is bringing in each year, you cannot easily locate this information without downloading a CSV and working it out manually. If the above was sorted. Hands down the best system on the market today.

  • Quelle des Nutzers 
  • Bewertet am 29.1.2020
Alex C.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    6/10
  • Quelle des Nutzers 
  • Bewertet am 10.12.2018

"So much potential - but not there yet."

Vorteile: For the customer a clean and simple to use interface without too much complication.
Allows for simple additional items to be 'sold' at the time of booking.
Excellent showcase for the rooms/property for the public once on the booking engine.
The client interface is also well designed and easy to use.
Quick reports have improved giving a good insight to the various business matrices.
Easy integration to Stripe for on-line payments and for sending payment requests.
Quick, responsive and helpful support team.

Nachteile: No additional language options -so only English available.
No invoice option available - so you have to manually create tax compliant invoices for every payment taken.
Difficult to generate accurate analytics for the customer journey as once on the booking engine the data stops there, so not a full picture of if and when you might be losing potential bookings.
No way of reaching users that tried but failed to complete the booking process.
Small development team and so improvements are slow to market.

Antwort des Softwareanbieters

von Inn Style an 11.12.2018

Thanks for your feedback Alex. We'll have an integration with Xero in 2019, so this will definitely be a big help for your business! We also offer French, German, Spanish and Italian language options, so please let us know if you would like us to implement this in your booking calendar.

  • Quelle des Nutzers 
  • Bewertet am 10.12.2018
Philippa F.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.11.2019

"I finally found my Prince!"

Vorteile: Easy to use and sensible.
Very seldom problems with the system itself and any quirks ironed out swiftly and efficiently.
Excellent customer support, one of the reasons I moved to Inn Style initially was because they offered customer support when other systems did not, however, I have to say that as Inn Style is in itself superior and more user friendly than other systems there is much less need for support. I would definitely recommend this product to small Hotels, guest houses and B & B’s .

Nachteile: No problems at all , this system works well for us.
One small thing, during the customer search , when restrictions are put in place ie no-check in or minimum nights stay, it is a little literal. I would prefer a softer reply.

Antwort des Softwareanbieters

von Inn Style an 12.11.2019

Thanks for your review Philippa. It's been great working with you both over the last few years and long may that continue!

  • Quelle des Nutzers 
  • Bewertet am 8.11.2019