BookingPal

Great company to work with

Kommentare: Distribution to all major sales channels through a commission-based model.

Vorteile:

A wide range of products which help serious property managers to increase their distribution, improve revenues and grow their business.

Nachteile:

They had a bit of a bumpy ride and had to figure some things out but managed to turn their service around. Glad to see the development they took.

Great product and company to work with

Vorteile:

We have worked with BookingPal for several years now. During this time period we've also transitioned to a different PMS. The initial onboarding process of our properties was easy and so was the transition to the new PMS. Their onboarding team and Support were very helpful. The connections to the OTA sites has been stable 99% of the time. If an issue comes up, it gets resolved quickly by their Support staff. BP continues to improve their system and the dashboard. We have great control over editing, optimizing and syncing our properties between regular cycles. Best of all is the support we are getting from our Account Rep [SENSITIVE CONTENT]. She is amazing to work with and knows the product inside and out.

Nachteile:

I don't have anything negative to say. I'm confident they'll continue to improve the system and look forward to any new features to come.

It's OK but super slow bringing up new channels for existing condos

Kommentare: It's OK, but slow on marketing your growing inventory. Communication is poor at best and billing is sporadic, you have to ask them to send invoices and remind them to pay the channels they do direct billing too, also remind when they are not direct billing channels. When you do get an invoice you need to be sure you reconcile it very carefully due to over billing. Too much overhead that is supposed to make it easier.

Vorteile:

cost is low

Nachteile:

lack of communication lack of good support lack of follow-through lack of regular invoicing, you need to give them repeated reminders lack of accuracy creates double bookings sometimes a reservation is not passed from the channel etc..

Highly Recommend for STR Management!

Vorteile:

We have been using BookingPal for about a year. We started when our portfolio was smaller (20 properties) and they have supported our growth every step of the way as we climb into triple digits. The software is very user friendly, and in most cases I am able to navigate through any issues on my own. In the rare occurrences that I need some guidance, I simply reach out to our account rep, Paula, who responds with lightening speed and is always willing and eager to hope on a call and walk me through anything. I've been in the industry for almost a decade and have used many other channel manager softwares, including many of the other "big players". I have never been more satisfied than I am with BookingPal. I have recommended them many times to other hosts in the vacation rental space and have received similar feedback from hosts that have signed on with them. The ease of use and customer support is unmatched.

Nachteile:

There isn't much that I can say negatively. Our experience with them has been incredibly positive.

Excellent Customer Support and Channel Management

Kommentare: We have used BookingPal and found the support and responsiveness of the staff to always be great. It is the most necessary attribute in managing multiple distribution channels,

Vorteile:

Because each distribution has its own business rules it takes great flexibility in the software and excellent support, BookingPal provides both,

Nachteile:

Any problems that I encountered with the software were due to the inconsistencies of the distribution channels in their approaches, As a trained programmer/coder I understand the issues caused by interacting with multiple other systems that have little in common. Generally, this is what frustrates users. That is why support is key and BookingPal has done a great job on providing great support.