Wer nutzt diese Software?
Web-based back office management solution that enables convenience store and gas station managers to monitor and control sales, transactions, refunds, price books, purchasing and other operations.
Durchschnittliche Bewertung11 Bewertungen
- Gesamt 3 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 2 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 39,00 $/Monat
- Preisinformationen per store
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Einzelnes Geschäft
- Mehrere Geschäfte
Die hilfreichsten Reviews für CStorePro
Bewertet am 9.11.2016
Best software, Worst customer service
Kommentare: I would say they have done an awesome job creating this software, I mean they have paid attention to all the detail work that, as an owner want in a software. I would say there is not that many company offer what they offer for a price and features. they had mess up in one department and that is their customer service. I mean really if you know that you had cover everything in your software and such an unprofessional service. that is totally unexpected by users. if you call or email their tech support you will not get an answer for few days and even if you call them and ask for the status they may not even remembered it and you might have to explain you problems over and over. in case if you get lucky enough, where they fixed your problem, they will not notify you that its been resolved. I would not bad mouth them at all , but I would tell them to pay attention to their customer service. for people I would say that this software is a one of a kind in c-store back office software industries. it got a bright future for sure if they take care their customer.
Vorteile: software features, delivery scan , plu management, lotto report , lotto scan gas delivery gas price change etc
Nachteile: seriously there is nothing I can point at it and say I don't like this section.
Antwort des Softwareanbieters
von CStorePro an 7.2.2017
Thank you for your kind feedback regarding the product and functionalitys. With regards to the customer support, I am happy to inform you that as of Dec 31, we hired 3 new support reps to meet our demands and are now trained for basic support issues. We have seen a reduction in our support wait time from 12-15 hours to 30 to 45 minutes for most issues.
We continue to look for support agents so we can get that time down to 15-30 minutes but its important that we find someone who has cstore experience as well as a technical background.
Please continue to provide us any feedback so we can continue to import our product and support.
Have a wonderful day.
Bewertet am 28.11.2018
As i said i am been using SSCS and PetroSoft back office system over more than 5 years so i have good idea how to use back office software ,
but i would like add to comments . Cstorepro customer service very very poor. they do not call back or if they do then you have to wait few hours or sometime a day.or as customer you keep on trying to reach out to them.
but compare to prices they offering you can beat their system.
they can charge little extra for monthly subscription and hire some extra people to improve customer service.
i used to use SSCS and Ptero soft and i still use in some of my other store. SSCS and Petro Soft are very time consuming and complicated to use compare to cstorepro.
in store pro there are amazing features like live transaction, bulk price change,even you can do live inventory to.
if you are new to back office system you will not find easy to use.
Cstorepro software offer everything a c-store need. but for the first time user will not be easy task.
its like comparing ios-android.
Bewertet am 1.6.2017
Great program with even better management and support
Kommentare: It is a complete program and make managing the business much easier. Everything is at your fingertips. Very well designed program and even better support staff.
Vorteile: You can count on these guys. They have a wonderful onboarding process where they hold your hand through the installation and setup. I highly recommend this program as it is a complete system. Also Alvin is wonderful to work with.
Bewertet am 27.10.2016
C Store Pro
I have been using for 4 years, service has gone from bad to worst. Used to friendly service and the owner himself was interested, have grown too large and they can not handle it.
I WOULD NOT SUGGEST. Thay stretched themselves beyond capacity.
you might have a question that why I am still with them ?
Because of the owner's DAD, hell of a nice person and used to be very personalized service. Thinking about changing, hate do to it all again after this long period, but have no choice.
Vorteile: Awesome, can do lot.
Nachteile: things changing on its own, which includes account payables. Paid bills change.
Antwort des Softwareanbieters
von CStorePro an 7.2.2017
Thanks for submitting this review. As owners of the company, its always good to get direct feedback from our customers. Your concerns about support with regards to grown too large and they can not handle it are valid. We under estimated our growth and did not do an accurate job of projecting our HR needs. I am happy to inform you that our support has now gotten better and we have hired 3 new agents to speed up the support time. With regards to features and functionality, we have also hired 2 new engineers to help with it so we can make improvements to our product based on your feedback. Please continue to provide us feedback so we can continue to improve.
are valid and we have now made significant improvements to our support to speed up the process
Bewertet am 7.2.2017
Has its issues but is the best bang for the buck
Kommentare: I have been using the product for about 4 months now and have a lot to learn still but the features and functionality are amazing so far. Like many products I have tried in the past, this product has its issues but they are not unbearable. I love their mobile app and the fact that I can change prices from anywhere and see my business sales in realtime no matter where I am. I worked with a lady when I got setup and she was very friendly and prompt. Support does have its challenges but it has gotten better lately. When I first started in November, I was having a hard time getting help or assistance and was ready to throw in the towel, but i got assurances from the owner that they recently hired 3 agents that are going thru training and that they would be trained by end of Dec. Since January support has gotten better but there is still a 1-2 hour response time during peak hours. If they can get support right (and im sure they will) it will be the best software in the market.
Vorteile: pricing, features, and ease of use
Nachteile: If I had to pick one it would be support. If they can hire a few more agents, their response time can be cut during peak hours to less then 10 minutes. But love it as is.