SimpleTexting

Ein nützliches Tool.

Vorteile:

SimpleTexting ist einfach zu bedienen und einfach in Ihre Marketing- und Kommunikations-Toolbox zu implementieren. Wir nutzen diese, um unsere Partner über wichtige anstehende Ereignisse zu informieren. Ich finde es toll, dass ich Listen importieren kann.

Nachteile:

Ich habe bisher nur gute Erfahrungen damit gemacht.

Sms is the best!

Vorteile:

Sms management while making it easy and simple.

Nachteile:

Everything was fine to me, I haven't noticed anything negative about it yet.

Beauty and the Beast

Kommentare: Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free to port out", then I checked with support again they said it seems to be able but only after my purchase it was possible to say. I bought it $400, the company a bought from gave me the ownership, all the data required to start portability.. still simplestexting support saying it was able to port-in and they offered me to buy another number from their pool. I'm not sad because of the number not being able to be ported-in, I'm sad for the wasting of time and the lack of interest by their support team. I moved to heymarket, great tool and awesome support.

Vorteile:

The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey.

Nachteile:

As I said, the tools and features are pretty much standard and straight forward I can't see any negative point

Bait and Switch

Kommentare: I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.

Vorteile:

The application is easy to use and also user-friendly. Can be easily integrated.

Nachteile:

Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.

Ability to contact clients/prospects with ease

Kommentare: Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention.
Hands down the easiest, most effective SMS tool - I use it daily and love it!

Vorteile:

It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting.

Nachteile:

I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it.

Great software, plays nice with others

Kommentare: We used SimpleTexting to quickly reschedule clients due to COVID-19. We've used it to increase and streamline bookings and use it in our Facebook ad campaigns and more. We're getting ready to use it as a communication tool for generating sales when clients are reviewing their images.

Vorteile:

I really like not only the ease of use, but the effect being able to immediately communicate with our clients has on booking rates and retention. We are able to troubleshoot and solve customer service issues quickly and easily. We implemented one way texting with our main marketing automation software and it greatly increased booking rates. Adjusting our stack to include SimpleTexting and two way texting capabilities has it increased it dramatically yet again. We're incorporating it into other areas of our business and using it to quickly and easily communicate with large numbers of clients at once in a way that still feels personal and available.

Nachteile:

The only thing I wish is that I was able to trigger more action from outside sources. We use ActiveCampaign as our main marketing automation software and I wish I had more capability with a direct integration or a workaround through Zapier to trigger it within a campaign, not just at the very beginning.

Ease of use, simple UI make this a leader

Kommentare: Great UI. The "SimpleTexting" name says it all. it IS simple to use. A winner.

Vorteile:

The simple and quick to grasp user interface makes this tool a winner over all the others we tried. And we tried a lot of them. When using a texting software, you want to quickly add recipients, handle lists with no fuss, and get message out quickly and remotely. This excels at all of them. Especially since we use this 2-3 times per year for onsite events, coming back to it after a few months is a quick dive with minimal re-learning time.

Nachteile:

Renewals. The auto-renew feature was difficult to understand. I thought I paused the billing, but then it renewed automatically and we were re-charged. At first I was upset, but then found the menu for it in a bit of a non-intuitive location. They were nice and reversed that charge. I just made a note of it for the future. So just an FYI if you'd be using it periodically. Not a game killer though because the tool is so easy to use.

Great customer service!

Kommentare: So far, I love this software and I have already recommended it to other camping professionals who handle recruiting!

Vorteile:

What I like about this software is that I am able to contact recruits without using my own telephone number. I am able to save their contacts to the app and message recruits the same way I would on my personal phone, but I am not crowding up my personal messages app with contacts that I barely know.

Nachteile:

At first, when I was learning about the software in the free trial, I wasn't able to send as many messages as I was hoping (in order to see if the product fit what I actually did on a daily basis). However, I contacted customer support and they were more than happy to help me out so that I could communicate how I needed.

Good Product and Customer Support

Kommentare: SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support.

Vorteile:

The interface is intuitive and easy to use. Plenty of features to work with.

Nachteile:

Did not experience any particular cons with the software.

Love our Partnership

Kommentare: The customer service is excellent! [SENSITIVE CONTENT] has done a great job working with our nonprofit, and our guests love easy communication and relationship building.

Vorteile:

I like how intuitive the software is. A wide variety of our staff can have an easy time using it.

Nachteile:

I do not have any cons- I would like to have the GIF first in an MMS message sometimes?

Communication with Employees

Kommentare: In our construction business we have employees in several states on multiple jobsites and we needed a communication tool for our crew members in the field that don't have company assigned emails. SimpleTexting has been an effective tool to get this job done! We implemented this last fall as a way to highlight crews and projects with the occasional employment related text message. When COVID-19 hit, SimpleTexting became a great tool to get updated information and policy out to everyone in real time. I've already recommended SimpleTexting to others and have received many positive comments back from our crew members.
Customer service has been quick to respond and persistent until they find a solution! The chats are a great way to communicate! Representatives are helpful and kind which is always appreciated!

Vorteile:

Easy to use, can schedule multiple messages ahead of time.

Nachteile:

I don't think there is anything on SimpleTexting's side. Some phone service providers have issues with the photos sent through MMS messages.

Short codes to lead user to a website landing page

Kommentare: Our business is the manufacturing of horticultural labels. We were using the shared short code program to take consumers from a plant tag to a gardening-related website that we own. This allowed consumers to find expanded information on plants and their care, as well as drive traffic to our website.

Vorteile:

Easy to use and set up messaging tailored to each keyword.

Nachteile:

There were times when our auto-response messaging didn't send. Not sure why this happened on occasion.

True-to-name: Simple to get up-and-running quickly!

Kommentare: The overall experience has been favorable on the platform and in contact with their support team. They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns.

Vorteile:

In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it.

Nachteile:

While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes.

The software that made everything too simple

Kommentare: it's so simple to the extent that we to give it a credit of not switching to another product.

Vorteile:

The computerized message reaction component works to outright flawlessness. For the first time of utilizing it to draw in respondents for our post-graduate apprenticeship exploration, I was a piece incredulous and prescribed only one standard reaction to each answer we got - - expressing gratitude toward them for connecting and promising to get back to them. with our simple research, we are able to put this incredible software to use, Be that as it may, during our time we can schedule ourselves, and I was especially flabbergasted at the insight of the framework.

Nachteile:

But some of our messages where delayed to the point that most of the apprentice started complaining of not seeing there massages on time which cost them their marks of being late.

Simple Texting is Great!

Kommentare: The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

Vorteile:

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

Nachteile:

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Brings our business into the new decade!

Kommentare: It is easy to set up and implement. I researched every competitor I could find and SimpleTexting was by far the best value. Setting up separate keywords for each property I offer for sale gives me instant feedback on what ones are more popular than others. And doing a text "blast" to my list has a much better response rate than an identical email "blast".

Vorteile:

It is an easy to use and effective way to engage with prospects and customers.

Nachteile:

I can't think of anything I do not like.

SimpleTexting for A-1 Self Storage

Kommentare: The software offered our business a new and an efficient way to communicate with customers. We've experienced quicker response times from customers at a higher volume than traditional voice calls and emails.

Vorteile:

The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers.

Nachteile:

The only con is the 160 word/character limitation when sending and receiving text messages.

Mom-preneur MUST HAVE!

Kommentare: My business is a child’s product. Moms are buying my items. Moms that are busy, and needing that extra reminder! My text alerts notify my customers when an anticipated release is live, or rewards them with a random discount code! Within minutes of sending a text, I’m pushing sales to my website!

Vorteile:

It’s easy! I’m a business owner with a growing business! But before that...I’m a mom of 4! I need my software to be simple and fast! This meets those needs!

Nachteile:

I wish you could send image! Not links to images, but send the actual image in the text and still have a link to shop!

Simply the best

Kommentare: We use texting for multiple campaigns and objectives. Simple Texting has everything we need and much more.

Vorteile:

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Nachteile:

Hard to find when searching for best texting platfomr

Great texting service

Vorteile:

The interface is extremely user friendly which makes setting up inbound or outbound campaigns simple!

Nachteile:

I wish we could alpha sort keywords to make finding/editing them easier. We have a lot of keywords, so this might be a unique problem to our organization.

Next Tier Customer Suppport for our clients

Kommentare: It has made communication with clients far simpler and kept clients aware we are working on outages and other issues and greatly reduced inbound calls during emergencies, making things run smoother.

Vorteile:

I run a telecom that has a few hundred clients in rural areas and when we have outages we use SimpleTexting to keep them updated on the status of the outage and our clients love it.

Nachteile:

Moving clients between groups or adding them to multiple groups would be nice.

Very easy to use texting service

Kommentare: My experience has been great with SimpleTexting. I have found it very easy to work with and it has all of the features we have needed to communicate with our customers.

Vorteile:

I like how easy it is to use for the average office worker. We have never used a texting service before and I was able to set this up and use with our clients with minimal effort.

Nachteile:

I have found it a bit manual to segment groups but it may be user error there is probably an API that can help fix the issue.

Great Product with Great Customer Service

Kommentare: Aside from the afore mentioned API limitations and unknown messaging thresholds, we have had a good experience with the platform. The ST team responds quickly to questions, and the interface is very user friendly.

Vorteile:

Easy to get started, reasonable pricing, and very simple UI

Nachteile:

Some limits using API integration, and some thresholds we were unaware of with certain message types or number of messages sent. This was to prevent SPAM texting, but should be disclosed to users up front, especially API users. We spent a good amount of time trying to figure out why messages were delayed and/or cut off in our app, only to find out it was limitations set on the SimpleTexting platform.

good value

Vorteile:

good value for the money. Customer service has been great. Better text company than past ones that i have used.

Nachteile:

several features could be more user friendly....i.e. birthday texts tracking and deployement

Good for daily alerts

Vorteile:

I like that I can easily assign groups and schedule messages in advance.

Nachteile:

I wish I could assign times with the groups so I wouldn’t have to manually schedule each message. It’s very draining.