Durchschnittliche Bewertung85 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $49/Monat
- Kostenlose Testversion Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
Affiliate-Software, die automatisierte Willkommens-E-Mails, Affiliate-Dashboards und die schnelle Zahlung von Affiliate-Provisionen umfasst.
- Marketing auf mehreren Ebenen (MLM)
- Teilen in sozialen Medien
Die hilfreichsten Reviews für LeadDyno
Bewertet am 9.9.2018
Great affiliate tracking solution at a reasonable price
1. Really nice UI - easy to understand
2. Great info on leads, like geographic information and cool cashboard
3. A simple one line tracking code was added to our affiliate pages and check-out pages, very quick to start.
4. Open API, so if you want to work with the data you have the option. We are a SaaS based company and do have an in-house development team, this was a major requirement.
5. Flexibility for level 2 commissions so you can pay super-commissions
6. We use HubSpot as our CRM and LeadDyno is an integration partner
Nachteile: The only thing I wished that went differently, we have a tricky set-up with the way our affiliate deals are set up and it could have been addressed if we knew during on-boarding, took some time to clean up/reverse. But LeadDyno did the right thing and helped us getting it corrected - much appreciated. For new users I highly suggest you discuss your exact affiliate program set-up and make sure you set up things correct from the start.
Bewertet am 3.3.2015
How NOT to train your sales staff
Kommentare: I am looking for an affiliate tracking software and someone suggested LeadDyno as an alternative to Ambassador. I asked for a comparison, and their answer was "We're cheaper and have customer support :)". A bit on the nose, but it fell apart after that! The rep didn't know anything about Ambassador and just sent me to a feature video. Then he started attacking them over and over again, even though he admitted he knew NOTHING about their product I suggested that attacking them wasn't going to get the sale and I just wanted a feature comparison chart. Now they are human and obviously had little sales training, so as a business owner, I thought it would be best if I let their Sales Director know. Here is where the one star comes in. His reaction was "Thanks Jeremy. If you have specific questions about LeadDyno please let me know." and "Sorry I don't have a chart handy for him to use, so that'd be my fault.". That was it! If my sales reps did this, I would be calling the client immediately to talk in person, thanking them for letting me know about needing to train my team more, and doing everything in my power to make sure this didn't blow up. I looked back at what I wrote to both of them and I was trying to calm THEM down. Then their CEO responded with several sentences giving excuses of why he thought the customer service was OK. Despite 4 emails, no one said "I'm sorry you had a bad customer experience", only blaming bad customers, high volume chats, with defensive posture and passive aggressive comments. They actually went so far as stating that they thought the customer service was fine!! I feel sad for the sales rep as it is obvious that the problem comes directly from the Co-owners.
Antwort des Softwareanbieters
von LeadDyno an 4.3.2015
Unfortunately Jeremy verbally attacked a hardworking member of our support team right out of the gates on Live Chat.
Jeremy: I recommend your team put together a features comparison page :)
Our Chat Agent: Thanks for the feedback.
Jeremy: No problem. I have done that to my competitors as well, so I know you just feel great about your product :)
Our Chat Agent: We created LeadDyno because we tried them all ourselves and weren't happy. We were looking for an affiliate program for our sister company
Jeremy: Dude you are so defensive!!
Jeremy then wrote to me advising that I "immediately fire our support agent."
Our Agent has been with us for over a year. He's outstanding. And it's not his fault he doesn't have a competitor comparison page.
First, unlike Jeremy, we do not obsess over our competitors. We focus on making our product as good as it can be, based on the feedback we get from our own customers.
In my 10+ years as a software entrepreneur, I've learned it's better to focus on making your own product better rather than obsessing over what competitors are doing.
So, when I refused to fire our Agent:
"Thanks Jeremy. If you have specific questions about LeadDyno please let me know."
Jeremy then wrote to me:
"The fact that you weren't willing to take responsibility for your team member's reaction shows that you need to seriously adjust how you do your training."
However I had taken full responsibility for the conversation previously, when I wrote that it was my fault he didn't have a comparison page handy.
Our CEO then wrote directly to Jeremy in an attempt to calm him down:
Thanks for your feedback. We are constantly reviewing and rebalancing our sales messages, taking into account both effectiveness as well as the opportunity cost of dealing with “high maintenance” customers who, too often, end up consuming quite a few sales and support resources without generating enough corresponding revenue. You would not believe some of the people that our sales team ends up dealing with, particularly via the online chat channel. This ends up, of course, short changing our “good” customers, with slower response times and a noisier support environment, something we wish very much to minimize, to keep our support at a very high level.
Looking at the original chat, I see a sequence that, in my mind, reasonably balances these competing desires given the information our sales person had available to them, but we will review this sequence, in particular, in our next sales meeting.
Thank you for considering LeadDyno,
To which Jeremy replied:
"Wow, all you had to say is "I'm sorry", but instead you too are on the defensive, giving me excuses and defending him instead of a simple "thanks for the feedback, we will work on it." Your company has just earned a 1 star review as obviously both you and Brett are the cause of the poor sales training.
Carson then replied:
"You seem upset, Jeremy. Have we done anything to upset you?
Thank you again for considering LeadDyno.
We never heard back from Jeremy. He just went ahead and left this 1-star review.