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Wishpond
Was ist Wishpond?
Die Marketingautomatisierungsplattform von Wishpond macht es einfach und erschwinglich, die Besucher deiner Website zu betreuen und führt zu Verkäufen. Diese Lösung bietet die Möglichkeit, Leads basierend auf Aktivitäten und persönlichen Details automatisch in Listen einzuteilen und zu segmentieren, personalisierte E-Mails basierend auf dem Verhalten zu versenden und vieles mehr.
Wer verwendet Wishpond?
Wishpond richtet sich an Besitzer kleiner und mittlerer Unternehmen sowie an Marketingagenturen, die ihren Kunden eine erschwingliche Plattform für die Automatisierung von Marketing bieten möchten.
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Bewertungen über Wishpond
Marketing automation made easy
Kommentare: I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.
Vorteile:
It's simple and easy to use with just the features you need. Bang out landing pages in minutes, run split tests, automate email campaigns, create referral campaigns, etc. We've been using it for 3+ years and it only gets better.
Nachteile:
I'd like to see a Zoom integration for webinar leads (not a must-have because we can easily upload webinar leads + they have a Zapier integration) as well as a webchat widget.
Has great potential, but the platform hasn't been updated for years and years (over 5 yrs)
Kommentare: Average. Once I got support to help me setup the automations, it worked flawlessly and the campaigns for my clients worked amazingly.
Vorteile:
The landing page builder is very good, easy to use, you can create practically any design you want as it has an open design, where you're not restricted to blocks. It's an open canvas system. once you get the email automations setup the system works great.
Nachteile:
Wishpond was one of the first platforms within this space of CRM's, automations, but unfortunately it's not a leader in this space at all, because it hasn't kept up and innovated, my guess is, it has some huge accounts keep the cashflow going, and they've gotten comfortable. The worse thing about Wishpond is the support. The support is atrocious. They always take long (48hrs and sometimes longer) to get back to you. The platform is so difficult to use (email marketing automations and triggers specifically)They need to update the platform the UI, we are in 2023, and every other platform (their competitors) in this space, as continually innovated and made things easier to use. Wishpond as stayed the same. This is fine, if the platform was easy to use, but it's not. Im very well versed with SAAS products so I have so much experience using CRM's so it's not like I'm not a techy person.
Antwort von Wishpond Technologies
letztes Jahr
Hello Michael, Thank you for sharing your feedback about your experience with Wishpond. We appreciate your insights, both on the positive aspects and the areas where you believe we can improve. We're happy to hear that you found success with our automation and campaign features. We also take your concerns seriously. We understand the importance of staying at the forefront of innovation in the CRM and automation space. Your feedback regarding the pace of innovation and the user interface is duly noted. We apologize for any inconvenience you've experienced with our support response times. Also, we'd like to follow up on your experience and monitor it closely. At the moment, I cannot identify your email or account's name. Do you mind writing to csm@wishpond.com informing your account's name so that I can ensure that one of our CSMs will be assessing your experience? We appreciate your patience as we work to make improvements. Thank you in advance! All best, Charles Customer Success
I wanted to love Wishpond but I hate them due to terrible customer support
Kommentare: I love the products but I hate their support. Product is 99% is ready to be used internationally. Because they reject to enable translation of 1% it cannot be used in Europe at all.
Vorteile:
I like landing pages as they can be easily customized. I also like that I can copy html code of landing page and paste it to any website.
Nachteile:
The company appears to be international. After logging in, you can select your language from drop down list. Even if you select your preferred language, all text and templates remain in English. If you live in a non-English speaking country, Wishpond is essentially unusable. There are little things missing to make Wishpond great and usable internationally, but their support is the worst you can imagine. They don't listen to customer feedback. A few examples. Two years ago I requested that they enable the editing and translation of the "Unsubscribe" button in the footer of an email so that I could use email marketing in Europe to comply with the GDPR regulation. I sent them translations and communicated frequently with support, but they did nothing. Recently Wishpond introduced a new feature called "Appointments". This is a very useful feature as customers can book an appointment date and time with you. However, it has one major problem because the calendar is only in English and cannot be translated. The time format cannot be set in 24 hours format. Again if you come from a non-English speaking country this feature is unusable. I have contacted support to enable translation of the calendar into other languages, but as always their response is negative: it is currently only in English, we don't know if we will enable translation into other languages.
Wishpond Has Incredible Marketing Features
Vorteile:
The marketing features of Wishpond are sensational. Wishpond is easy to set up.
Nachteile:
There are zero flaws concerning Wishpond. Wishpond is so amazing.
Antwort von Wishpond Technologies
vor 5 Monaten
Hello. My name is Charles and I'm responsible for the Customer Success department here at Wishpond. Thank you so much for your feedback. I'm thrilled to learn that you've been having a positive experience. I'd like to share your feedback internally with the team. If you want to, pls write to csm@wishpond.com informing your company's name so that we can identify your account. Once again, thank you for sharing with us what you think and how you feel. We truly appreciate it. All best, Charles.
Wishpond Gives You The Edge
Vorteile:
Wishpond is an awesome platform to get to take your online business to the next level while you take care of the strategy, Wishpond assists with the automation and campaigns.
Nachteile:
Initial thoughts that it was just another software that was not user friendly but once you use the platform, you realise, that this is easy to use but you have to spend time on the platform to understand it.
