ISNetworld

Thought it was a scam, but then grew to love it

Kommentare: I believe I have a somewhat unique position, as I have used this software as both a contractor who submitted information to hiring clients, and then later as a hiring client who required contractors to submit information to us. At first, when our clients were requiring us to buy and use this software, I thought it was a scam. But after using it, and seeing how it leveled the playing field, in terms of vetting and ranking safety programs, I became a huge fan, and even pushed to have our company use it for our own subcontracting processes. It can be a lot to implement, but ISNet walks you through the process in a very organized manner. I appreciate all the ISNet people, as professional and very helpful along the way.

Vorteile:

It makes getting organized, from both a contractor and a hiring client standpoint, easy. It is a lot to get up and going, and takes a very committed team to make it worthwhile, but once you do, it's smooth sailing. There are a lot of ways you can use the software to manage the safety and performance of your contractors. It makes your requirements plain, and easy to see where you are in need of improvement. It also makes it very easy to rank companies against one another. It has made our industry safer - everyone has to level up.

Nachteile:

It requires a committed team, and a lot of ongoing babysitting. Depending on customer or your own requirements, you must login and do some management on a weekly, if not daily basis. Not that its a bad thing - but it will require time and energy to implement into your business.

Customer and Client online compliance and safety rating software

Vorteile:

This site allows you to update and store your whole HSSE Management program This site will inform you of policies and procedures that you may want to implement in order to be a leader in your industry. It will provide you will step by step information that you need to include in your written programs. It will provide you with updates when deadlines are approaching and what is still required to complete.

Nachteile:

They are trying to be to much for one single site. Customer support is very poor In order to omit and change certain points that are not applicable the steps to complete make it next to impossible to create. This site can be a full time job in itself to ensure compliance with clients and customers.

Wasted my time and money

Kommentare: Terrible. They "hook" large companies to require their review of vendors for safety compliance. The large companies say great since it doesn't cost them anything, ISN charges the vendors to get reviewed for compliance. ISN charges based on number of employees, in other words the more employees you have the more ISN thinks you should pay. That alone is a scam. Does it cost ISN more to review a HAZCOM program for company with 10 employees as it does for a company with 50 employees?!?! Once they "hooked" one of my Clients on their services they would call me, write me, and email me almost everyday telling me if I don't enroll I'll loose the ability to work for the Client they hooked. I have 3 employees that work for that Client about 15 days a year but they still said I had to pay the $4,500 because the total employees in my company is 65. I asked what I would need to submit to them if I enrolled and they couldn't answer that, only that I would find out once they got my check. I finally paid the $4,500 "set up" fee and was shocked at what they wanted me to answer and submit. It would have easily taken one of my staff 8 hours to go through everything. Based on the questions they were asking it was obvious it was just a automated list generated by a computer program created by someone who wants me to have problems meeting their requirements so they could sell me their "expertise".

Vorteile:

Nothing. I never actually used this software because they wouldn't tell me what I would be required to submit until I paid their ridiculous "set up" fee. Once I saw the extent of what they wanted I decided to work with my Client to try and get an exemption. Once I got the exemption I tried to get my money back. They referred me to the fine print and said tough luck, no refunds. They never did a single thing for me exempt send me the General Questionnaire. I never responded but they still would not even provide a partial refund.

Nachteile:

It's a one size fits all requiring you to submit a ton of information for their "review". Their review is basically checking off boxes without any knowledge or nuance. Once they received my check and I saw what they were requiring me to submit, I worked with my Client to get an exemption. Once I got the exemption I tried to get a refund. They referred me to the fine print in their general terms saying there are no refunds. Let's remember they wouldn't tell me what I needed to submit until I paid, once I paid and found out the extent of what I needed to submit, I decided I wasn't worth it. ISN wanted $4,500 from my and I only GROSS $35,000 a year from the Client requiring ISN review. So they did nothing and wouldn't return any part of my $4,500 payment. I'm guessing I'm one of their best customers, I gave them my money and they did nothing except cash my check. Customer Service sucks. They try not to communicate via email and do most of the correspondence over the phone. On their website they list dozens of phone numbers all over the world. All a scam. Most of the international numbers don't work and the few that do have a recording referring you to their website. Really...they have an office is Slovakia?!?! Give me a break.

Our company uses this program to do business with our customers.

Vorteile:

What i like most about this program: you can easily see what your grade is for your clients in the program. It easily tells you what information your clients are missing, uploading documents are easy. You can upload your employee information (training etc.)

Nachteile:

The only thing I found that I really don't care for are the RAV's questions. Sometime it take you several times to find the answers.

Very poor service and unable to trouble shoot

Kommentare: ISNetworld was very eager to get our companies money. I received several phone calls wanting me to sign up. Once I signed up and they received their money, they can't seem to help me. The employees that answer the phone don't have a clue how to fix my login issues. They inform me that they are going to check into it and they don't get back to me. This has been going on for several days. What is even more frustrating is that they send me emails saying I need to login into my account and start filling in my companies safety program documents. Well I can't now can I because they haven't fixed the issue. One of the other reviews stated that they would rather have a root canal done than use ISNetworld, can anyone recommend a dentist? I'm there too!

Vorteile:

I can't say I like anything about it because it won't allow me to get into the site after I put my log in credentials. I click enter and a notice pops up saying ISNetword is having technical difficulties and they are aware of the problem and working on it. They aren't working on it, they have no clue. Every time I call them, I have to explain the issue all over again.

Nachteile:

I can't give an answer because it won't allow me to log in. I have made several calls to ISN and no one has helped me yet. If I could give a zero star review I would.