von CloudCherry Analytics
Wer nutzt diese Software?
Retail, Hospitality, F&B, Healthcare, Spas, Salons, Banking, Financial Services, Delivery Services, Automotive Sales, Automotive Service, E-commerce Portals, Websites and Etc..
Durchschnittliche Bewertung13 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- CloudCherry Analytics
- Gegründet 2013
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs.
- Sammlung mehrere Kanäle
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
Die hilfreichsten Reviews für CloudCherry
Bewertet am 24.3.2017
Choose Cloud Cherry
Kommentare: Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.
Vorteile: This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.
Nachteile: Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.
Antwort des Softwareanbieters
von CloudCherry Analytics an 24.3.2017
Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.
Bewertet am 21.6.2019
Best Software to Guage Customer Delight
Kommentare: The customer feedback helps us to find the core problem / root cause of the Customer's concern. The problem insights helps us to make a better business decision for more sales and customer satisfaction.
1. User friendly software
2. Additional sailent feature provision urges the user to reuse the platform.
3. Very simple platform where one can guage the Customer Delight easily.
4. The presence of this software is highly recommended for any industry because it's important to take care of our existing customer, which itself helps us to retain a certain amount of business in any industry and the tought process of the Customer about the company is revealed using this software.
Nachteile: The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.