Webex Experience Management (formerly CloudCherry)

Webex Experience Management (formerly CloudCherry)

von Cisco

Wer verwendet Webex Experience Management (formerly CloudCherry)?

Einzelhandel, Gastgewerbe, Speisen und Getränke, Gesundheitswesen, Spas, Salons, Bankwesen, Finanzdienstleistungen, Lieferdienste, Automobilvertrieb, Autoservice, E-Commerce-Portale, Websites und mehr.

Was ist Webex Experience Management (formerly CloudCherry)?

CloudCherry ist ein SaaS-basiertes, in Echtzeit erhobenes Kundenfeedback und ein Analyseprodukt zur Verfolgung, Messung und Verbesserung der Kundenerfahrung. Mit CloudCherry kann dein Unternehmen die Faktoren identifizieren, die die Kundenzufriedenheit senken, wichtige Kennzahlen wie den Net Promoter Score und den einzigartigen Customer Delight Score messen, verwertbare Einblicke in das Kundenverhalten gewinnen und jede Kundenbeschwerde oder -anfrage in Echtzeit bearbeiten, sobald sie auftritt.

Webex Experience Management (formerly CloudCherry) – Details

Cisco

https://www.getcloudcherry.com

Gegründet 2013

Webex Experience Management (formerly CloudCherry) – Kostenübersicht

Webex Experience Management (formerly CloudCherry) bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Webex Experience Management (formerly CloudCherry) Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden

Webex Experience Management (formerly CloudCherry) – Nutzerbewertungen

Zeigt 5 von 13 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3,8/5
Kundenservice
4/5
Funktionen
3,6/5
Preis-Leistungs-Verhältnis
4,1/5
Aileen Z.
Business Data Analyst
Bankwesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.3.2017

"Choose Cloud Cherry"

Kommentare: Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Vorteile: This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Nachteile: Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Antwort des Softwareanbieters

von CloudCherry Analytics an 24.3.2017

Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

  • Quelle des Nutzers 
  • Bewertet am 24.3.2017
Vinodh sagayaraj E.
Sr.Manager - Customer Relations
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.6.2019

"Best Software to Guage Customer Delight"

Kommentare: The customer feedback helps us to find the core problem / root cause of the Customer's concern. The problem insights helps us to make a better business decision for more sales and customer satisfaction.

Vorteile: 1. User friendly software
2. Additional sailent feature provision urges the user to reuse the platform.
3. Very simple platform where one can guage the Customer Delight easily.
4. The presence of this software is highly recommended for any industry because it's important to take care of our existing customer, which itself helps us to retain a certain amount of business in any industry and the tought process of the Customer about the company is revealed using this software.

Nachteile: The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

  • Quelle des Nutzers 
  • Bewertet am 21.6.2019
Laura S.
Director, Marketing Planning
Bankwesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 25.6.2019

"Newer solution with growing pains"

Kommentare: CloudCherry has been good to work with. They are eager to ensure a good customer experience as well as learn from customer feedback to continually better their program and processes. Communication is good. Any issues that have come about tend to not necessarily be with the software itself, but with the maturity of the processes for implementation that can create loose ends.

Vorteile: Flexibility and support provided by the CloudCherry organization

Nachteile: Bugs, maturity of processes for implementation

  • Quelle des Nutzers 
  • Bewertet am 25.6.2019
Robyn S.
Front Desk Supervisor
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.6.2019

"Great product"

Kommentare: Overall experience has been great. The customer service is suburb and it is user friendly. It helps the business find trends and zero in on some concerns of our guest. We have been using this tool for many years, and all of our management

Vorteile: I like that you can personalize it to the needs of the business. We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like. It is user friendly and if i ever do need assistance i get email responses in a timely manner. We use this software to survey our guest about their stay and we are able to categorize the questions by department so we can see trends and opportunities where we can improve.

Nachteile: It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

Antwort des Softwareanbieters

von CloudCherry Analytics an 24.6.2019

Robyn,

Thank you for the review. We look forward to continue to try and provide you and your staff with more and more value.

Sincerely,
The CloudCherry Team

  • Quelle des Nutzers 
  • Bewertet am 21.6.2019
Mandy O.
CX Manager
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 18.6.2019

"A voice of the customer program that listens to THEIR customers!"

Vorteile: We appreciate the fact that Cloud Cherry's product team takes an interest in what their customers are needing from the platform. When we have a need, idea, or issue, they take action in a timely manner. They have been able to create custom reports for us and alter them as needed.

Nachteile: Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Antwort des Softwareanbieters

von CloudCherry Analytics an 20.6.2019

Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team.

Our goal is to continually make you successful, please let us know if there is anything we can do help more.

  • Quelle des Nutzers 
  • Bewertet am 18.6.2019