Wer nutzt diese Software?
Mainly SaaS companies, but have had interest from agencies and educational organizations as well. We work well in industries where company knowledge is changing constantly.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4.5 / 5
- Bedienkomfort 5 / 5
- Kundenservice 5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 2013
Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team.
- Geführte Problemlösung
- Katalogisieren/ Kategorisierung
- Self-Service Portal
Die hilfreichsten Reviews für Guru
Bewertet am 31.1.2018
GURU changes everything
Vorteile: Seamless: Guru fit right into our company needs seamlessly. We needed a centralized and organized hub for company and product knowledge and we able to, within a couple weeks, deploy it to everyone in the company. Company-wide Adoption: Everyone in the company uses GURU, from the CEO down to the sales team and support reps. We've reduced white noise and chatter in Slack by creating an easy way to access cross-team knowledge and specific/esoteric knowledge. Chrome Extension: The Chrome Extension cranks up this software to an 11. Having quick info at your fingertips to use on the fly for phone calls is incredibly useful. Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together. I see small improvements are still ongoing, but it all points towards the same goal of increasing product use and adoption. I've yet to be disappointed with feature deployment from GURU.
Nachteile: Too many cooks in the kitchen: One of the things I've already seen in the past few months is what I call "too many cooks in the kitchen" syndrome. GURU allows you to set up product experts and card "verifiers" which allows for someone else in the organization to sign off that the GURU card you created contains accurate information. However, sometimes there are too many competing voices to sign off on that card with different ideas and expectations for what should be inside of that card. We are still creating documentation for what information we want to house inside of GURU cards and it is coming along. This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?
Bewertet am 12.9.2018
Saves time for support, sales, and onboarding
Kommentare: I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires. Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!
+ Easy, fast search for information through Chrome browser extension
+ Integration with Slack makes sharing or creating cards a breeze
Nachteile: - Verifying cards becomes daunting if you don't regularly groom the knowledge base