OneCause

OneCause is a One Stop Shop!

Vorteile:

The OneCause platform is super user-friendly and easy to use. As an admin of our account and someone who hadn't used a platform like this before, I was really happy with the features and the ability to customize the Giving Center to look on-brand. We appreciated the support team's readiness and willingness to help us whenever needed, and they were always able to answer our super-specific questions.

Nachteile:

While there are a lot of customizable options, there were a few things we wanted to do that we couldn't. For example, we wanted to turn off max-bidding, which wasn't possible. We also wanted to use HTML for our package restrictions.

OneCause Is Great for Events

Kommentare: Overall we've had a great experience with OneCause. This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint.

Vorteile:

We switched over to the new OneCause Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door.

Nachteile:

On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con.

OneCause Disappoints

Kommentare: Very disappointing. The database deleted items after we had already packaged them. It was not a quick fix as the OC reps insinuated. There were 3 people working on it for a few hours. The database erroneously indicated a sale was made the day before our event. Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. The database randomly added a guest from last year to the receipt for an unrelated person this year. I can only wonder what errors were not caught by us.

Vorteile:

It has a database of several of our previous galas.

Nachteile:

The software has a LOT of glitches and the people at OneCause don't really seem to care at all.

Funding our Cause with OneCause

Kommentare: Our event coordinator at the Gala was very supportive and training our students well so that they were able to help our guests sign in, purchase and bid.

Vorteile:

The simplicity of purchasing tickets/items on line and actually bidding at our Gala.

Nachteile:

The length of time having to spend on a conference all with our event coordinator. We have been doing charitable events for 7 years with OneCause and clearly understand our rolls. All we really need is a quick review

Fantastic Auction Resource!

Kommentare: OneCause has been fantastic to work with. Even being a small non-profit, we have maximized its use in every way. We have seen increased revenue in the ease for donor use.

Vorteile:

I like how easy it is to navigate, duplicate events, and keep track from year to year. I like being able to pull reports for different events, and store donor information. Importing of info is easy, and great support and online resources, too!

Nachteile:

High equipment rental cost High processing fees

Great Auction Software and Customer Service

Kommentare: Switching to this software really improved the quality of our annual Auction and helped us reach a new level. We have used the software for 5 years now and are very happy with the quality and service we receive (taking into account the comments about the old software being better than the new software).

Vorteile:

This online bidding software is incredibly user-friendly for our bidders and has very good administrative options for our Auction team. Also, the customer service at One Cause is always excellent. We pay extra to have an on-site representative at our event, and it has always helped our event to go smoothly. Using this software is an investment, we pay around $3,000-$4,000 total to use it just for our Auction event every year, but it is well worth the cost for the amount of money we raise and the ease of use of our bidders and team.

Nachteile:

Last year (2022) we used the new bidding software that OneCause was developing. There were many significant problems with this bidding software that made things difficult for our bidders and our team running the event. This year (2023) we were able to switch back to their older software, and that was a much better experience. We will want to continue using this older software in the future.

MPAC Starlight Ball

Kommentare: Amazing! In-house products combined with your staff made our experience exceptional.

Vorteile:

In house iPads and swipers!! Additionally, the staff provided night of was amazing.

Nachteile:

The Dashboard -- again I may just be used to GiveSmart I just wish it was nicer to look at. It was very easy to view the dashboard night of to see the progress of the silent auction

OneCause brought our fundraising out of the dark ages!

Kommentare: As with so many other non-profits, we were forced to pivot during the pandemic to find other ways to fundraise. We purchased OneCause as a result and as it turns out, was one of the best purchases we've made. There are many facets to OneCause including event management, online auction, donation tracking, credit card processing, etc. The event website build requires some patience, but OneCause provides an outstanding help center including a "University" to help users succeed. Each support request that I've had over the past 4 years has been answered in a timely manner. On top of all that, OneCause provides regular webinars covering a variety of helpful topics. The event management piece is easy to use and track attendees. The online auction provides an outstanding guest experience and has increased our silent auction proceeds from the antiquated paper bid sheets. Overall OneCause is a powerful fundraising tool, and we are happy to have this software in our fundraising toolbelt.

Vorteile:

The best aspect of OneCause is the online auction. As important as the proceeds are from a fundraising event, the guest experience is just as important. Our guests are thrilled with the convenience that an online auction provides. The days of going back and forth to write down a bid are gone! OneCause delivers an outstanding, simple and convenient auction experience.

Nachteile:

What I like the least about OneCause is building an event website. The inability of uploading photos and videos directly into the custom pages is inconvenient. Instead, photos need to be uploaded to Google or Dropbox and then the link is placed behind the scenes with some tweaks. The same process is required for videos.

Stop looking at other platforms and commit now!

Kommentare: Our auctions immediately saw higher amounts being spent/donated because of user access and ease of use. The customer service is incredible and everyone I have spoke with is knowledgable and very helpful!

Vorteile:

I love that I can see past events to reference what we did in prior years. I also like the reports that are available.

Nachteile:

Custom pages. For a rookie, I find it cumbersome to add designs and links.

OneCause-A Breath of Fresh Air

Kommentare: We used another CRM company in the past, and they couldn't compare it to OneCause. Our entire experience was like night and day.

Vorteile:

i love the customer service, the troubleshooting expertise, and the professionalism of OneCause's staff

Nachteile:

First American's processes system. There should be some alternative options for making payments through First American.

Easy to use platform & Ideal for Event Auction

Kommentare: They were very helpful to us as a new client. We really appreciated their insights to improve our auction and make our process go smoothly and easily.

Vorteile:

OneCause provided an easy-to-learn and easy-to-use platform that was perfect for our silent auction at a major fundraising event. The customer service was very helpful to assist with questions along the way.

Nachteile:

We wish the platform was conducive to hybrid auctions, both online bidding AND at event bidding with paper and pencil.

Valuable Fundraising Tool

Kommentare: OneCause has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause.

Vorteile:

We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from OneCause helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well.

Nachteile:

OneCause does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles.

It'll Get the Job Done

Kommentare: I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the OneCause products into one location.

Vorteile:

The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected.

Nachteile:

The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great.

Wilmington University loves One Cause!

Kommentare: Our overall experience has been amazing. From the technical support, customer service, and overall event management One Cause has improved our entire events process.

Vorteile:

We started out with the mobile bidding software and it streamlined our fundraising events increasing revenue and accessibility for guests to attend globally even if they couldn't attend in person. We then moved on to include peer to peer for donor management and campaigns. This software has changed our overall event production providing a smooth process for the user and the attendees.

Nachteile:

I think the one improvement I would suggest is having the option to text attendees through the peer to peer software similar to the mobile bidding software.

The Best Out There!

Vorteile:

I love the one-on-one support we receive from our event managers. It is so helpful to have someone willing to help at all times.

Nachteile:

The site customization is limited and can make it difficult to incorporate our branding.

OneCause is an excellent platform

Vorteile:

The ease of setting up our event page as well as the ongoing support to make sure our event was successful. Also the onsite OneCause staff at the event went above and beyond to make our event the most successful. Our Board of Directors appreciated the analytic reporting after as well.

Nachteile:

We had one ticket type glitch that took a bit longer to fix.

Logic based platform

Kommentare: I love it

Vorteile:

I like how logical the layout of use is.

Nachteile:

The steps required to upload auction items could be streamlined

My Experience With OneCause

Vorteile:

I like the registration and attendee management It makes scheduling easy and is so easy to use With OneCause, we have had it easy managing events

Nachteile:

Well, OneCause has been amazing and really no issues

OneCause is wonderful!

Kommentare: We've used OneCause for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success.

Vorteile:

The customer service sets OneCause apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software.

Nachteile:

I can't think of any -- it's really a great platform.

Solid auction software with excellent customer support

Vorteile:

Managed our silent auctions solidly for three years. Supporter communication (particularly mass texting) is great. Customer Support is excellent.

Nachteile:

Could use a bit more polish, particularly with scoreboards and auction displays. Set-up isn't the most intuitive, but the knowledgebase is robust.

OneCause makes fundraising easy!

Kommentare: OneCause has elevated our event processes and in turn our fundraising. The next advancement they have rolled out with the new platform is truly NEXT LEVEL. It provides even more integration and opportunity for opening events to people outside the room with increased functionality and support, in addition to support features for non-event specific fundraising. The creativity and passion that goes into creating their software and services offered makes OneCause stand out.

Vorteile:

We've used OneCause for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests.

Nachteile:

Integration was easy and I can't think of anything that's missing for my needs.

Highly reccommend OneCause for non-profit fundraising needs!

Vorteile:

Simplifies the online donation process for all of our events. Ability to host virtual, in person and hybrid events through a seamless process. I love how user friendly it is. OneCause also has a great support team and system that is easy to navigate to find answers.

Nachteile:

OneCause could have better integration with donor databases like Salesforce.

OneCause in the Nonprofit space

Vorteile:

Our nonprofit enjoys using OneCause so the donor process is facilitated easily.

Nachteile:

I don't think there is anything we dislike about OneCause

A successful auction earns OneCause a happy customer

Kommentare: OneCause is a great, affordable fundraising and event managing software with awesome customer service and reports/analytics.

Vorteile:

The features that I used and appreciated the most were mobile marketing, ticketing, and reports/ analytics. The customer service at OneCause is top notch. I was responded to immediately with affective answers.

Nachteile:

The dashboard and lingo used in OneCause could be more intuitive (donors vs supporters for example). My organization did a silent auction of mostly fine art. I was not thrilled with the low-resolution photos that were too small to see the art. If you upload more than one photo, you cannot click to see the photos unless you pause and stay on the page for several seconds. I ended up having to create a high resolution share folder and insert the link into the description of each auction package. Several donors (young and old) could not easily see the various sub-groups and only looked at the Featured Items tab so I ended up including all packages in the featured items tab.

OneCause User

Kommentare: I like using OneCause because it is easy to manage and easy to train people on. I love working with the OneCause staff online and most especially on site. The OneCause support staff is knowledgeable and promptly responds to questions or needs. The onsite staff is very friendly and work really hard to provide us with feedback on how best to maximize the features of the platform. They make recommendations but make sure they know who the client is and not overstep their bounds.

Vorteile:

I have used this platform in my previous job and I found it to be very easy to use, like the newly updated features i.e. sponsors able to send a unique invite link to their guests. Our events team was able to jump in and use it right away. I also like that disbursements are made the next day after the event and the financial reports are easy to use or download..

Nachteile:

Not being able to upload images directly on the site. I have to use a dropbox link to store the images I use for the pages.