Wer nutzt diese Software?
Captorra started focusing on personal injury and mass tort firms, but now offers a solution for bankruptcy, immigration and criminal defense as well.
Durchschnittliche Bewertung15 Bewertungen
- Gesamt 4.5/5
- Benutzerfreundlichkeit 4.6/5
- Kundenservice 4.7/5
- Funktionen 4/5
- Preis-Leistungs-Verhältnis 3.7/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
Captorra is the go to intake solution for personal injury and mass tort firms in the marketplace. The system not only has logic based questionnaires, but offers a very comprehensive workflow solution for auto routing emails, automatically tracking activities and drip campaigns to potential clients. Captorra has a full blown referral management solution with a referral portal for external parties to easily access information. 17% is the average increase in conversion rate for Captorra clients.
Die hilfreichsten Reviews für Captorra
Bewertet am 1.9.2015
Glen Lerner Injury Attorneys LOVES Captorra!
Accountability - Intake and Lead tracking is never easier. All users entries are easily documented and tracked. Entries are date and time stamped, with a very robust AUDIT function on each documented lead or intake.
Automation - Certain functions that allow for automation are fantastic. Welcome Letters, Client Information Packages -- all able to be customized to your Firm's specific needs, OR doesn't need to be utilized at all.
Compatibility - Works very well with other CRM software - Client Profiles in particular.
Web-Based Software - Accessibility for your employees is very high. Have an iPad? Smartphone? Tablet? As long as you have a device with access to the Internet, you have access to Captorra. Simply open any web-browser, go to the specific Captorra URL, and Log-in! CONS:
- While accessible via mobile device, it does not yet have a Mobile App.
- Monthly cost of License. EXPERIENCE: We at GLEN LERNER INJURY ATTORNEYS have had a wonderful experience working to bring Captorra to our Firm. We believe that the use of this software, particularly in a company that is experiencing growth like ours, has not only increased the effectiveness of our Intake Department; but has also influenced greatly our ability to teach using the analytics collected during the intake process. Information is the new Gold, and this software will give you your moneys' worth.
- Want to know who your superstars in your organization are with Clients?
- Want to know (if appropriately collected) what advertising you use is most effective?
The information you collect is all on the Front Line of your business: from the Clients themselves. How you analyze and utilize that information is up to you and your business. ADDITIONALLY: The people at Captorra really care. They are trying to bring innovation to the Legal industry, and I believe they will not stop with just Captorra. Even the CONS we have listed are being addressed, and probably won't be in the Cons list much longer. They are open and willing to listen to your needs and concerns, and will help you find a solution that best fits your Firm.
Bewertet am 8.6.2017
Excellent company and people at the company. Expensive but helpful
Kommentare: Organized lead management and follow up
Vorteile: It's an easy to use product for our intake team. very good logistics and well thought out. For law firms, it's a far superior choice than developing your own or trying to configure Salesforce
Nachteile: I don't like that it's built on Microsoft Dynamics - not my favorite platform. There are some basic tech functions that could be better, however for a high volume legal firm it's probably the best stuff out there.
Antwort des Softwareanbieters
von Captorra an 8.6.2017
Thank you for the kind review and positive feedback Eric!
Bewertet am 2.10.2019
Expensive and doesn't do everything they promised
Kommentare: We were very excited about Captorra. The concept was exactly what we needed. However after using it for a year now, our employees are still frustrated by it. They want you to buy licenses for each user, which are expensive, so then the rest of our staff doesn't have access to the system if in a pinch and an intake person isn't available. Plus the training needed is extensive, so it's not worth the time of training all of your employees on it. The concept is great and I really wanted it to work, but it just doesn't deliver. The reports are wonky and they don't have the basic reports ready for you that any firm would need. You have to meet with them to request each report and customize it. They preach that the reporting part of it is what makes it the best solution, but then they don't provide the reports out of the box.
Texting directly from the intake screen.
Creates duplicate parties in our case management system (when existing clients have a new case).
Supposedly integrates with our CM system (Needles), but it's just a data dump. Much time is spent copying and pasting the data into the correct fields each time an intake is converted to a case.
Ease of use - too much training needed to be able to use it.
Reports aren't easy and have bugs. I don't even look at them much anymore due to the time it takes and data not always being accurate, or graphs being blank.
Cost - for what you actually get and all of the time it was supposed to save, but doesn't.
Antwort des Softwareanbieters
von Captorra an 9.10.2019
Hi Stephanie. We sincerely appreciate your feedback. We are sorry to hear of your frustrations with the system as we have made a very conscious effort to get your group to utilize the application in the most advantageous way like our other clients. Please always know that we are here to assist in any way we can to improve your experience.
Bewertet am 23.4.2019
Vorteile: easy use user friendly clear and functions well
Nachteile: wish all my software was so nice very user friendly