Wer nutzt diese Software?

Unsere Lösung ist auf jeden Händler ausgerichtet, der E-Commerce-CNP Transaktionen online verarbeitet. Wir arbeiten mit allen Händlern in allen Branchen und bieten beispiellosen Schutz vor eCommerce Betrug.

Durchschnittliche Bewertung

26 Bewertungen
  • Gesamt 4.7 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.4 / 5

Produktdetails

  • Startpreis 0,01 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Riskified
  • http://www.riskified.com/
  • Gegründet 2012

Über Riskified

Riskified ist eine End-to-End-CNP-Betrugs-Lösung und hilft Hunderten von Unternehmen, Online-Betrug zu verhindern, indem ihre Aufträge überprüft, genehmigt und gewährleistet werden. Händler entscheiden, welche Transaktionen überprüft werden und zahlen nur für genehmigte Aufträge. die ihr Unternehmen antreiben. Ein schneller, reibungsloser Überprüfungsprozess eliminiert Verzögerungen und hält die Verbraucher glücklich, während die 100% Chargeback-Garantie auf Riskified-genehmigten Aufträgen den Einzelhändler-Umsatz steigern kann und eine Erweiterung auf neue Märkte ermöglicht.

Riskified Funktionen

  • Benutzerdefinierte Betrugsparameter
  • Betrugsüberwachung prüfen
  • Ermittlernotizen
  • Für Versicherungsbranche
  • Für das Bankwesen
  • Interne Betrugsüberwachung
  • Mustererkennung
  • Transaktionsgenehmigung
  • Zugriff-Sicherheitsmanagement

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Die hilfreichsten Reviews für Riskified

Riskified is our best tool to fight fraud

Bewertet am 10.9.2018
Verifizierter Rezensent
Director Of Ecommerce
Maschinerie, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall Riskified has been a great addition to our tools. We have been able to eliminate the exposure to online fraud. Capture more legitimate sales without frustrating customers by having fraud filtering turned way up. And even felt comfortable enough to begin to explore business opportunities in other countries without having to worry about the exposure to fraud.

Vorteile: I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee.

Nachteile: I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right.

Best Pogram for Fraud Control we have tried so far

Bewertet am 4.1.2019
Verifizierter Rezensent
E-commerce Fraud and Payments Management
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it

Vorteile: We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work.
The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute.
The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer.

Nachteile: It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers.
Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels)
Might not be the best option for small business as price is high

Great proprietary software

Bewertet am 17.9.2018
Robert F.
C.O.O.
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great response time for any questions or concerns, couldn't be happier...

Vorteile: I like the ease of use, and incredible functionality of the service, we haven't had a charge-back worry for over a year, it's pretty impeccable!

Nachteile: There are very few misses from the software of customers conducting "friendly" fraud, if there's anything friendly about fraud to begin with, that the software doesn't pick up, and these customers claim they do not receive their packages, even though tracking shows successful delivery, or some that claim that the package came in empty, though the packages do not show signs of tempering, nor the carrier reported those as delivered with signs of damage... Wish the software knew how to avoid approving these types of transactions, as they are not covered by Riskified, but these instances happen very rarely, so not the biggest deal to be honest...

Great Product And Service; Becoming A Bit More Risk Averse

Bewertet am 6.9.2018
Judith T.
CEO
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I find that Riskified is become more risk averse and making us do more of the work. There is some inconsistencies in what their analysts want. One will say send picture ID and another will say it can be altered so no ID. People who are approved by Paypal are not approved by Riskified and we have lost sales as a result of Riskified's posture. Other sales we've managed to get through but we lost the client. I don't think that Riskified understands some of the dynamics. For example we do not allow redirect of packages and that is something Riskified should take into consideration. I just think that they are trying to automate more and that's turning into a lot more false negatives. Other than that, their staff is terrific.

Vorteile: It links into Shopify which we like so it does its thing seamlessly. It is a very valuable service in verifying our purchases

Nachteile: The modified site makes it a bit more difficult to navigate. There is no place to upload photos of cards and IDs. The measures of declines is worthless as we have no control over who buys our products. I think some of their explains are not clear because they are broad.

Highly Recommend for Fraud Prevention and Risk Management

Bewertet am 8.9.2018
Susie B.
Director Fraud Prevention
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Riskified has greatly reduced the amount of time our team spends manually reviewing orders. We now get an immediate thumbs up or down on each incoming order, plus a wealth of detailed reporting and statistical data. Their entire system is easy to use and not overly technical. We have been a client for a couple of years now and those of us who use Riskified daily are very happy to have it in place.

Vorteile: There are no hidden "gotchas" and Riskified is true to their word when it comes to their chargeback guarantee.

Nachteile: As with any fraud prevention software, you don't get to see everything that takes place behind the curtain. Sometimes you just have to cross your fingers and trust that they made the correct call on an order.

Lies weitere Bewertungen