Wer nutzt diese Software?

Enterprise-level remote access service for small / mid-size businesses. Unlimited on-demand remote assist sessions are perfect for any size tech support company. Unattended access plans available too.

Durchschnittliche Bewertung

74 Bewertungen
  • Gesamt 4.7 / 5
  • Benutzerfreundlichkeit 4.8 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.9 / 5

Produktinformationen

  • Startpreis 99,00 $
  • Preisinformationen Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • dualmon
  • http://dualmon.com
  • Gegründet 2011

Über dualmon Remote Access

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!

dualmon Remote Access Funktionen

  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback

Die hilfreichsten Reviews für dualmon Remote Access

Best I could find and for a very reasonable price.

Bewertet am 25.7.2018
Jeff B.
Owner
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Vorteile: I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.
The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Nachteile: Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

Best remote access program on the market!

Bewertet am 30.12.2018
James C.
Director of Information Systems
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver! I honestly would not be able make it without this software!

Vorteile: I absolutely love the ease of use of the Dualmon program! As Director of IT for the largest Methodist mission in the United States, it's imperative that I have an easy to use program to remotely access my organization's machines. I'm able to manage my servers and other PC's from anywhere with this software. I've tried other solutions, but Dualmon is BY FAR the best alternative that I've found!

Nachteile: There is really nothing negative that I have to say about Dualmon!

Robust and Reliable, pity it is so laggy

Bewertet am 20.12.2017
Michael M.
Business Owner and IT Specialist
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Vorteile: Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Nachteile: Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

A High-Quality, Low-Cost Solution to Remote Desktop Control

Bewertet am 18.12.2018
Rajpal A.
CEO
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have a small business (i.e., small budget!), but with ten desktops that I occasionally need remote access to and so the cost of other options is staggering. But with DualMon, all of my needs are met at a fraction of the cost! A superb value for the money!

Vorteile: What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

Nachteile: The only feature missing from DualMon is multiple window control.

Dualmon makes it all so simple

Bewertet am 20.12.2018
David H.
Coach
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Nachteile: If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Lies weitere Bewertungen