Wer nutzt diese Software?

Enterprise-level remote access service for small / mid-size businesses. Unlimited on-demand remote assist sessions are perfect for any size tech support company. Unattended access plans available too.

Durchschnittliche Bewertung

74 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 4.6/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.9/5

Produktinformationen

  • Startpreis 99,00 $
  • Preisinformationen Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • dualmon
  • http://dualmon.com
  • Gegründet 2011

Über dualmon Remote Access

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!

dualmon Remote Access Funktionen

  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback

Die hilfreichsten Reviews für dualmon Remote Access

Dualmon makes it all so simple

Bewertet am 20.12.2018
David H.
Coach
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Nachteile: If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Best I could find and for a very reasonable price.

Bewertet am 25.7.2018
Jeff B.
Owner
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Vorteile: I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.
The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Nachteile: Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

Robust and Reliable, pity it is so laggy

Bewertet am 20.12.2017
Michael M.
Business Owner and IT Specialist
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Vorteile: Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Nachteile: Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Pretty good, but slow and not a lot of documentation

Bewertet am 27.4.2017
Brian C.
Owner
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The workflow once connected is very slow, but the connections are also very reliable. It's fast and easy to connect, but the actual speed of getting things done is much slower than say TeamViewer or LogMein. I would like to see more documentation and a more involved tech support presence.

Vorteile: Easy and fast connections

Nachteile: Once connected, the connection is slow so there is always significant lag.

A flexible, easy to use system for remote access and support

Bewertet am 19.12.2017
Gregory F.
Vice President
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Permits me to remote administer and provide support of multiple PC's in multiple locations.

Vorteile: Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Nachteile: For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Lies weitere Bewertungen