GuildQuality

GuildQuality

von GuildQuality

Wer verwendet GuildQuality?

Thousands of professional homebuilders, remodelers, and home improvement contractors trust GuildQuality to help them monitor, improve, and articulate their commitment to quality and customer service.

Was ist GuildQuality?

GuildQuality provides customer satisfaction surveying, web-based performance reporting, and marketing services for home builders, remodelers, contractors, and real estate professionals.

More than 2000 of North America's best home professionals rely on GuildQuality to help them deliver an exceptional customer experience, and articulate the quality of their service to prospective customers.

GuildQuality – Details

GuildQuality

http://www.guildquality.com

Gegründet 1988

GuildQuality – Preisübersicht

GuildQuality ist verfügbar ab 100,00 $/Monat. GuildQuality bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für GuildQuality findest du unten.

Startpreis

100,00 $/Monat

Preisinformationen

Free membership does not include surveying.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

GuildQuality Funktionen

Baumanagement Software
Bauunternehmer
Bestellungen ändern
Budgetverfolgung/Auftragskostenrechnung
CRM
Gerätenachverfolgung
Gewerblich
Integration in die Buchhaltung
Mobiler Zugriff
Offline-Zugriff
RFI und Vorlagen
Schätzung
Subunternehmen-Management
Vertragsmanagement
Vorfall-Berichterstattung
Wohn-

GuildQuality – Nutzerbewertungen

Zeigt 5 von 15 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.9/5
Funktionen
3.5/5
Preis-Leistungs-Verhältnis
4/5

In-Depth Inventory of Customer Satisfaction

Bewertet am 15.6.2019
Kali C.
Inside Sales Representative
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: GuildQuality representatives have been very helpful and quick to respond during the initial set up and anytime we've had questions. The concept behind this service is a great one and it's provided a lot of feedback that we needed to hear and possibly otherwise wouldn't had we not been using GuilldQuality.

Vorteile: I really liked that GuildQuality calls our customers, as opposed to having it all web based.

Nachteile: I just wish there was an easier way to convert the positive feedback from the surveys into positive reviews on Google or Yelp.

Great product.

Bewertet am 23.11.2015
Ben E.
President
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools.

Reputation is Everything

Bewertet am 23.11.2015
Phil B.
Owner
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us.

Negative review not posted.

Bewertet am 9.11.2018
Marc P.
Broker/Owner
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
1/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: If a "review" site withholds negative reviews, are they really doing anyone except their paying customer any good? I will not be putting my trust in GuildQuality reviews.

Vorteile: Probably good for a contractor since they appear to withhold any negative reviews.

Nachteile: It appears they withhold negative reviews. The consumer will never know when a contractor does not perform.

Antwort des Softwareanbieters

von GuildQuality an 28.11.2018

Hi Marc, thanks for your feedback. GuildQuality does publish all verified customer reviews that are left for a contractor - whether positive or negative. If you have questions about a specific contractor or need further clarification, please don't hesitate to reach out to us directly. Thanks!

Best Tool For Business

Bewertet am 2.12.2015
Chris S.
Owner
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others.