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WellnessLiving
Was ist WellnessLiving?
WellnessLiving ist eine All-in-one-Lösung für dein Fitnessstudio. Die Anwendung umfasst Terminplanung, E-Mail-Marketing, robuste Berichterstattung, Prämienprogramme, Kundenfortschrittsprotokolle, Reputationsmanagement, Händlerabwicklung und Gehaltsabrechnung sowie andere Funktionen. Es fallen keine teuren Zusatzgebühren an, um deinen Zeitplan in deine Website einzubetten, Bewertungen zu generieren, E-Mails/SMS-Benachrichtigungen zu senden, ein Prämienprogramm zu nutzen oder das Marketing zu automatisieren. WellnessLiving wurde von Kund*innen für Kund*innen entwickelt.
Wer verwendet WellnessLiving?
WellnessLiving ist erschwinglich, zuverlässig und vielseitig. Es ist funktionsreich und erfordert keine Add-ons, wodurch Kosten reduziert werden und Zeit gespart wird. Die intuitive Nutzeroberfläche ist sehr visuell und nutzerfreundlich.
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Bewertungen über WellnessLiving
So Glad I Made the Switch
Tolles Management Tool nicht nur für Praxen
Kommentare: Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten
Vorteile:
Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar
Nachteile:
Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich
Antwort von WellnessLiving Systems
vor 2 Jahren
Hi, Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving. Brian S. (Customer Advocate)
I am a fan.
Kommentare: Very good product with excellent support. I am grateful to them
Vorteile:
The customer support is best in class. I have question that need a response immediately. They are very quick to respond.
Nachteile:
I have no complaints about the software or the staff.
Antwort von WellnessLiving Systems
vor 8 Monaten
Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs. Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service. Take care, Anthony S (Customer Advocate)
In Betracht gezogene Alternativen:
An amazingly comprehensive piece of software with
Kommentare: It started as a solution for my own practice and has escalated to being an integral part of what I offer in my memebership creation company. Its been great for me
Vorteile:
It has a huge range of elements. It helps me manage memberships which, in my line of work, very few software systems do. It is robust and future proofed
Nachteile:
Id struggle to say there was anything I disliked. Its fairly priced and offers a lot of functionality
Antwort von WellnessLiving Systems
letzten Monat
Hey Robin! Thank you for your glowing 5-star review! We’re thrilled to hear that WellnessLiving’s robust and future-proof solution has met your expectations, especially when it comes to managing memberships and your daily operations. Our goal has always been to create an all-in-one platform that simplifies business management while empowering businesses like yours to thrive. We’re proud to stand out in the industry by offering unparalleled functionality at a fair price. WellnessLiving provides more value with its user-friendly interface, affordable pricing, and features tailored to attract, convert, and retain more clients. From membership management to scheduling, our platform is designed to be reliable and versatile, giving you the tools you need to succeed. Thank you for choosing WellnessLiving—we’re excited to support your business now and in the future. If you ever have questions or need assistance, our 24/7 customer support team is always here! Best regards, Anthony S.
In Betracht gezogene Alternativen:
Nice People, Poor & Unreliable Product
Kommentare: The people who work in customer service are helpful. But if a product is unreliable, that means little. It is a cost effective product for a new, growing studio. But once you can afford something different, you really should try another service that is more reliable.
Vorteile:
There are many features and the system is cost effective for smaller studios like mine. You generally hear back from someone in the company when you need them within 24 hours.
Nachteile:
The system is completely unreliable. On my opening day, there was a system wide outage that lasted almost 24 hours. I could not check in clients, take payments, or conduct business. This is not the only time this has happened. For larger studios, this may not be an issue but for small businesses like mine, letting a customer walk out of the door because you cannot get them into your system due to downtime is a really big deal. It is also cumbersome when you try to get people to create an account because everything is routed through their backend. Wellness Living also does not have APIs that integrate with much of the popular software that allows you to market to clients (e.g. Class Pass) and it does not integrate with systems like Netgym which allow scheduling support. If money is an option, try them. But they are a short term solution. I have had multiple days when my instructors could not sign in, we could not check people in, or we could not accept money because the system was down. They really need to do better.
Antwort von WellnessLiving Systems
letzte Woche
Hi Tekeisha, thank you for taking the time to share your experience, and we truly appreciate your candid feedback. We’re glad to hear that our customer service team has been helpful and responsive. However, we deeply regret that you’ve encountered such reliability issues, especially on days when your business depends on the system the most. We understand the importance of having a dependable platform, particularly for smaller businesses like yours, and we sincerely apologize for the downtime and disruptions you’ve faced. A senior customer excellence representative has reached out to you to address these issues and work towards a resolution. We are taking your concerns with utmost seriousness. Your feedback on the lack of integrations with marketing tools and scheduling systems is also valuable, and we’ll continue to explore ways to expand our integrations to better support our customers’ needs - Best Regards, Benjamin K.
In Betracht gezogene Alternativen:
you want WellnessLiving as your business software platform!
Kommentare: I can't say enough good things about WellnessLiving! The platform is incredibly user-friendly, making it a breeze for both business owners and customers. They went above and beyond by helping me create my own mobile app, which has been a game-changer. The customer service is top-notch with amazing communication. Their team ensures you understand every aspect of the software and are always just a phone call, email, or message away. Plus, they're genuinely interested in any suggestions for future improvements. Knowing that my recommendations are valued and considered for implementation is a huge bonus. Highly recommend!
Vorteile:
The communication and ease of learning the platform. As well as, having a personalized business mobile app.
Nachteile:
No cons thus far, they listen to the needs of their consumers.
Antwort von WellnessLiving Systems
vor 2 Monaten
Hey Crystal! Thank you for sharing such a glowing review! We’re delighted that WellnessLiving has been a positive addition to your business. Our user-friendly platform and dedicated customer support are designed to make running your business seamless. It’s fantastic to hear your personalized business app has been a game-changer—helping businesses like yours thrive is what we’re all about! We’re also proud to prioritize customer feedback, using your suggestions to drive improvements. We stand out from the competition by providing an all-in-one, easy-to-use solution tailored to small and growing businesses, backed by 24/7 support to help you attract, convert, and retain clients. Thank you for recommending us—we’re here to support your success every step of the way! Anthony S.
In Betracht gezogene Alternativen:
Wellness Living over ANY other competitor!
Kommentare: Wellness living is streamlined, totally user friendly, and priced just right. The simplicity of the system is what sold me. After using a competitors product for over a year and feeling let down and still confused about how to create and manage classes, I made the switch to Wellness Living. They are always quick with responses whenever I need help and are incredibly supportive even when I have a silly question. For any small studio owner like myself I would highly recommend Wellness Living over ANY other competitor.
Vorteile:
User friendly, simple, streamlined, priced right
Nachteile:
The things that I have issues with are usually a user error on my part and customer service is there to hold my hand and help me figure things out.
Antwort von WellnessLiving Systems
vor 2 Tagen
Hi Whitney, thank you for your amazing review and for recommending WellnessLiving so highly! Customers like you, motivate us everyday to exceed customer expectations. We’re excited to hear that you’ve found our platform to be user-friendly, streamlined, and perfectly suited to your studio’s needs. Knowing that our simplicity and pricing have made a positive impact means the world to us. We’re especially glad that switching has made managing and creating classes much easier for you. Our goal is to provide a system that works seamlessly, so you can focus on running your studio without the frustrations of complex or glitchy software. Your kind words about our customer support team mean a lot to us as well! We’re always here to assist, no matter the question, and we’re thrilled that you feel supported every step of the way. Thank you for trusting WL to support your studio. Best regards, Benjamin K.
In Betracht gezogene Alternativen:
Excellent software
Kommentare: Great. Easy transition. Great support.
Vorteile:
Easy of use. Customer service. Itemized details available for all services. Easy of transition from mind body
Nachteile:
Not able to see other locations with if franchise in clients account.
Antwort von WellnessLiving Systems
letzte Woche
Hi Laurie! We would like to thank you for taking your time and sharing an excellent review of your experience with WellnessLiving! We’re so glad to hear that your transition to WellnessLiving was smooth and that you’ve found the software easy to use. It’s great to know that our customer service and itemized service details have been helpful for your business. We appreciate your feedback regarding the visibility of other locations in client accounts for franchises. We understand how valuable that feature can be and will certainly pass your suggestion along to our development team for consideration in future updates. If you ever need assistance or have any other suggestions, please don’t hesitate to reach out to us at support@wellnessliving.com. We’re here to support you every step of the way! Best regards, Benjamin K.
Great system for staying in touch with your clients!
Vorteile:
WellnessLiving makes it easy for our customers to book classes, purchase gear and swag, and receive messages all in one place. No other platform we've used has made it this easy to communicate one on one with our customers! Thanks, WellnessLiving!
Nachteile:
Sometimes the system is a little slow. And, occasionally, the system is unavailable for longer than expected, which causes scheduling problems.
Antwort von WellnessLiving Systems
letzte Woche
Hi Kat! We would like to take this opportunity and thank you for your kind review! We’re delighted to hear that WL has made it easy for your clients to book classes, purchase gear, and stay connected, all in one place. Knowing that our platform has simplified one-on-one communication with your customers means the world to us, and we’re thrilled to be part of your business journey! We appreciate your honest feedback regarding system speed and occasional availability issues. While we aim to provide a seamless experience, we understand how important reliability is for scheduling and daily operations. Please know that we’re continuously working on optimizing performance and minimizing downtime to better serve you and your clients. If you ever have further feedback or concerns, don’t hesitate to reach out at support@wellnessliving.com. we’re here to ensure your experience remains as smooth and efficient as possible. Thank you for choosing WL! Best regards, Benjamin K.
Great platform!
Kommentare: I've been really happy with Wellness Living as a whole!
Vorteile:
Wellness Living has been such a great change from my last CRM platform. It is SO much more user friendly and has an intuitive design to allow teaching your staff how to use it so easy. I love the text options and the white label app too. The app has taken my business to the next level for sure! :)
Nachteile:
I want my clients to easily see their attendance history so they can push themselves to reach new milestones at the studio. I want emails to clients to reflect my hex colors and to offer cool layouts.
Antwort von WellnessLiving Systems
letzte Woche
Hi Nicole, thank you for your wonderful review! We’re excited to hear that WellnessLiving has been a great fit for your business and that the user-friendly design and white-label app have made such a positive impact. We’re also glad the text options have been helpful! We appreciate your feedback on client attendance history and email customization. Your suggestions are very helpful as we continue to enhance our platform. We’re always looking for ways to improve the experience and will consider these features for future updates. If you ever need further assistance or have more ideas to share, feel free to reach out to us at support@wellnessliving.com. We're here to support you! Best regards, Benjamin K.
In Betracht gezogene Alternativen:
Great Features, Easy to Learn
Kommentare: The overall experience has been great. Onboarding was smooth and our data import was nearly seamless. I find the software intuitive, and the few times I haven't been ale to figure something out on my own support has been prompt and helpful
Vorteile:
Integrated app access, ease of booking for clients, family accounts, good onboarding, solid suite of reporting options, highly customizable
Nachteile:
The way we had to set up registration for youth classes means parents often register themselves and we have to manually transfer the enrollment to the child.
Antwort von WellnessLiving Systems
vor 2 Wochen
Hi Kaely, Thank you for your glowing 5-star review! We’re happy to hear that your onboarding experience was smooth and that the data import process went nearly seamlessly. It’s fantastic to know you find the software intuitive and that our support team has been prompt and helpful. We’re so glad features like integrated app access, ease of client booking, family accounts, and customizable reporting options have been valuable for your business. It’s always rewarding to see our platform making a difference for businesses like yours. We appreciate your feedback about the youth class registration setup. While we understand the manual transfer process can be an extra step, we’re always here to help you optimize the platform for your needs. Our support team can provide guidance on workflows or settings that might streamline this process further. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K.
Wellness Living
Kommentare: Wellness Living has been an awesome platform to use. Very user friendly. It can do almost anything I need it to do for my business and clients. The customer service is very responsive and helpful as well!
Vorteile:
It is user friendly. I feel like I can do almost whatever I need to for my business/customers
Nachteile:
Sometimes customer serive can misunderstand what I am asking and give me repetitive information.
Antwort von WellnessLiving Systems
letzte Woche
Hi Elissa, thank you so much for your positive review! We’re happy to hear that WellnessLiving has been an awesome platform for your business and clients. It's great to know that you find it user-friendly and capable of meeting your needs. We're also glad our customer service has been responsive and helpful! We truly appreciate your honest feedback regarding the occasional misunderstanding with customer service. We understand how important clear and concise communication is, and we’re continuously working on improving this to provide you with the best possible experience. Your input helps us grow, and we’ll take this into account to ensure more efficient support in the future. Thank you for choosing WL, and feel free to reach out at support@wellnessliving.com if you need any further assistance—we’re here to help! Best regards, Benjamin K.
The best Fitness Studio operations software on the market
Kommentare: Wellness Living has revolutionized the way I manage my wellness business. The user-friendly interface and comprehensive features have streamlined my operations, allowing me to focus on what truly matters: providing exceptional client experiences. The robust reporting tools have empowered me to make data-driven decisions and optimize my business strategy. Additionally, the dedicated support team is always available to assist with any questions or technical issues. If you're seeking a reliable and versatile software solution to elevate your wellness business, Wellness Living is a top contender. Its seamless integration of essential features and commitment to exceptional customer service make it an invaluable asset for any mindful entrepreneur.
Vorteile:
I recently had the pleasure of working with [sensitive content hidden] from WellnessLiving, and I was truly impressed by his dedication and expertise. [sensitive content hidden] went above and beyond to ensure that my business was set up correctly and running smoothly on the WellnessLiving platform. He was patient, understanding, and always willing to take the time to explain things clearly. [sensitive content hidden]'s knowledge of the system is exceptional, and he was able to provide valuable insights and recommendations to help me optimize my business processes. Thanks to [sensitive content hidden]'s efforts, I am now able to manage my business more efficiently and effectively. I am confident that I made the right decision in choosing WellnessLiving, and I am grateful for the outstanding support I received from [sensitive content hidden]. I highly recommend [sensitive content hidden] to anyone who is looking for a knowledgeable and helpful WellnessLiving representative. He is a true asset to the company.
Nachteile:
I haven't encountered any significant drawbacks during my experience. Everything has been smooth sailing
Antwort von WellnessLiving Systems
vor 3 Monaten
Hi Tina, Thank you for sharing your experience! We couldn’t agree more – WellnessLiving is designed to be the best fitness studio operations software on the market, and we’re thrilled it’s making a difference for you. We’re delighted that our Customer Excellence Lead ensured a smooth transition, providing valuable insights to optimize your business processes. Remember, our support team is here 24/7 by phone, email, and through our AI assistant, Isaac, so help is always close by. We’re glad to hear WellnessLiving has been a step up from your previous software, offering the reliable functionality you need to run your business smoothly. Our commitment to seamless integration and powerful features means fewer disruptions and more efficient business management. Thank you for choosing us, and we’re excited to support your continued success! All the best, Anthony S. (Customer Advocate)
Great robust software. Great support.
Vorteile:
Great overall functionalilty Robust features Responsive to their customers Constant software improvement Great education Very reasonable credit card processing fees Easy financial tracking
Nachteile:
Calendar sometimes loads slowly when booking Some features aren't intuitive
Antwort von WellnessLiving Systems
vor 9 Monaten
Hi Gaelan, Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth. We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships are all about. Also, I checked with the product team about the calendar loading times, and you'll be happy to know our team has optimized this to enhance your scheduling experience even further, and it will be released in the next update in June! For any other assistance, as you know, just email us at support@wellnessliving.com or just call us! Thank you for choosing WellnessLiving! We're excited to continue to grow with your business and are here to support you every step of the way. Warm regards, Anthony S. (Customer Advocate)
Great Gym Management Software
Kommentare: Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!
Vorteile:
The app makes booking super easy! The reporting capabilities and member notifications are great.
Nachteile:
At times it was difficult to contact customer support being in Australia.
Antwort von WellnessLiving Systems
vor 8 Monaten
Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)
Nice, Easy Software to Use
Vorteile:
I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional
Nachteile:
The app can doing some strange at times
Antwort von WellnessLiving Systems
vor 9 Monaten
Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience. Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients. Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at support@wellnessliving.com or give us a call. We are here to assist you every step of the way. Thanks for choosing WellnessLiving. Warm regards, Anthony S (Customer Advocate)
In Betracht gezogene Alternativen:
Good Ideas - TERRIBLE Execution
Kommentare:
From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one
Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.
Vorteile:
Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please
Nachteile:
I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...
Antwort von WellnessLiving Systems
vor 12 Monaten
Dear Renee, Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services. We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously. We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback. Warm regards, Morgan W.
In Betracht gezogene Alternativen:
Then and Now
Kommentare:
Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden]
was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me.
Vorteile:
We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living.
Nachteile:
Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach.
Antwort von WellnessLiving Systems
letztes Jahr
Hey Hilary, Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach. Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products and support, we've adjusted our pricing due to factors like R&D investments, enhanced security, and new features. We understand that price changes can be challenging, and we apologize for any inconvenience caused. Your satisfaction is crucial to us, and we're dedicated to keeping our pricing competitive and aligned with the value we provide. We value your feedback. Please reach out to our Customer Solutions Team at support@wellnessliving.com to discuss finding the best solution for your budget and needs. Warm regards, Jacob W. (Customer Advocate)
Avoid at all costs. Horrific.
Kommentare: An absolute nightmare. Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed. Not to mention it’s just a big data mining company. It’s not at all easy for people to sign up for things- they have to create accounts and input all kinds of info to register for anything!!
Vorteile:
Absolutely nothing. It’s lipstick on a pig. Software that looks good and is complete garbage. With absolutely ZERO actual support. Takes over a week min to get someone on the phone or deal with issues.
Nachteile:
It’s hard to say when it’s all terrible.
Antwort von WellnessLiving Systems
vor 12 Monaten
Dear Storm, We sincerely apologize for the negative experience you've had with our software. We understand your frustration and disappointment, and we're genuinely sorry that we fell short of meeting your expectations. Your feedback is invaluable to us, as it highlights areas where we need to improve. We want to assure you that we take your concerns seriously and are committed to addressing them promptly. We're actively improving our support system to provide faster assistance, refining our platform for a smoother experience, and reviewing our registration process for simplicity without compromising security. Your input is extremely beneficial as we work to enhance our service, as it helps us identify areas for improvement and ensures that we can deliver a better experience for all our users. A senior member from our customer excellence team will reach out to assist you further. Warm regards, Jason T.
Thankful for Wellnesss Living
Kommentare: I am still experiencing an amazing journey with the company, I hope we grow together. I was first given a recommendation for wellness living from a total stranger at a fitness convention. she told me how happy she was and I should check the company out. I feel I have people who care about me in my pocket.
Vorteile:
As a brand new business starting, I was guided so professionally from the beginning team at Wellness living to the present. What I like most is that their communication with me is always there if a problem arises when you need help setting up.
Nachteile:
The company did not know what Venmo was. However, once I discussed how important it was for my website we discussed the problem and it got resolved.
Antwort von WellnessLiving Systems
vor 3 Monaten
Hey Lauren, Thank you for your kind words and for choosing WellnessLiving! We’re thrilled to hear that from onboarding to continued support, our team has made a positive impact on your experience. Ensuring you feel supported at every stage is our top priority! We appreciate your feedback about Venmo and are glad we could resolve it quickly. If you ever need further assistance, our team is always here—contact us by email at support@wellnessliving.com, phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. We’re also excited to hear that you found us through a referral—something we take pride in receiving daily through our Partner Program. We’re looking forward to growing together and continuing to support your business! Thanks, Anthony S.
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Kommentare: The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.
Vorteile:
Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.
Nachteile:
Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote. - The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress. -I constantly had to review client accounts for remaining visits bc it was too challenging for the client. -Tech support is definitely overseas, and communication is often a challenge. -When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.
Antwort von WellnessLiving Systems
vor 8 Monaten
Hey Hana, Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right. Warm regards, Anthony Spagnuolo (Customer Advocate)
Please save your time
Kommentare: Service goes out completely. It happened four days ago and the only information I get is when I contact them, they keep reeling me to wait. The software is not user friendly, functions and setting change out of nowhere, so hard to navigate, sometimes you have to use the app because the desktop version is so hard to use. There is so much more
Vorteile:
This software is awful. Nothing is making our lives easier.
Nachteile:
Costing us $1000 of dollars in mistakes, lost clients, frustrated clients
Antwort von WellnessLiving Systems
vor 6 Monaten
Hi Amy, Thank you for your feedback. We sincerely apologize for the recent service interruption and the inconvenience it caused your business. We understand how crucial uninterrupted service is for your operations. We’re pleased to inform you that the update causing the delay has been completed. Over the past years, WellnessLiving has maintained industry-leading stability with minimal disruptions, typically resolved within 15-30 minutes. This incident has provided valuable insights, allowing us to enhance our system’s reliability further. Your feedback is invaluable, and a senior member of our customer excellence team will reach out to assist you with any needs. Thank you for your patience and understanding. Anthony S. (Customer Advocate)
[sensitive content hidden] was great!
Kommentare: Overall, I have had mixed help but again [sensitive content hidden] helped me immensely this time and I am grateful.
Vorteile:
I had an issue a couple weeks ago and [sensitive content hidden] helped me through it. He was great to work with and by far has been the most help to me since I started with Wellness Living over a year ago. I am very appreciative for what he was able to do for me with my app.
Nachteile:
I don't like that it takes a couple days sometimes to get a reply from an original issue.
Antwort von WellnessLiving Systems
vor 3 Monaten
Hi Kari! Thank you for your feedback and for sharing your experience. We’re so pleased to hear how impactful our Customer Excellence Lead was for you—our team is committed to making WellnessLiving as helpful and reliable as possible, especially through tools like the White Label Achieve Client App that empower your business. We understand that timely responses are critical to your operations, and we appreciate your patience as we continually work to improve response times. We’re always here to support you! For assistance whenever you need it, you can reach out to our support team by email at support@wellnessliving.com or by using Isaac, our 24/7 AI assistant. Your feedback helps us grow, and we’re grateful for the trust you’ve placed in WellnessLiving. Looking forward to seeing your continued success! All the best, Anthony S (Customer Advocate)
Fantastic Customer Service
Kommentare: I've been enjoying using it. Especially with the customer service help.
Vorteile:
I am not very good at using programs like this, so I make calls to Wellness Living Customer Support quite often. They are always so helpful! Always fix the problem, and Even email me with what we talked about afterwards just to follow up.
Nachteile:
Some features are hard to find for me sometimes.
Antwort von WellnessLiving Systems
vor 10 Monaten
Dear Holly, Thank you so much for sharing your experience with us! We're thrilled to hear that you've been enjoying using WellnessLiving, and we're especially delighted to know that our customer service team has been able to assist you so effectively. We understand that navigating new software can sometimes be challenging, but we're here to make it as smooth as possible for you! If you ever need help or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We'll be more than happy to assist you every step of the way. Your feedback about some features being hard to find is valuable to us, and we're continuously working on improving our platform to make it even more user-friendly for you. Once again, thank you for choosing WellnessLiving! We're here to support you in your journey towards success. Warm regards, Anthony S (Marketing Specialist)
I am so sorry I ever used them
Kommentare:
My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.
Vorteile:
Reporting Customer service is accessible
Nachteile:
Full of bugs Very hard to find resolution for issues Clunky Non consistent data throughout different reports Customer service blames you for their issues
Antwort von WellnessLiving Systems
vor 11 Monaten
Dear Jade, Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain. We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users. We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly. Please reach out to us directly at support@wellnessliving.com so we can further address your concerns and work towards a resolution. Warm regards, Tracy T.
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
Kommentare: I do not typically write reviews, but my experience with Wellness Living has been so horrendous that I feel compelled to share. We decided to cancel our service due to the constant errors, glitches, and limitation to major functions that are key to the daily success of a business. They funnel all their calls through one service number which often they do not even answer. I cancelled our account in September via phone and via email to have a record and now it is December and we are STILL being charged despite multiple confirmation emails that we have been cancelled! How is this possible?! Every time I call in, they make me go through the same process AGAIN, there is no option to speak to a manager, no other number or email that can help you if you are not being helped. They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability. This is seriously the worst and most frustrating experience I have ever had in customer service. I would NEVER RECOMMEND THEM! Please save yourself the heartache!!
Vorteile:
Nothing. What we thought was going to be all these great features ended up being the biggest mistake and pain in our butts that we are still dealing with.
Nachteile:
Everything! They have a million feature, but they never work and their customer service is the worst I have ever experienced!
Antwort von WellnessLiving Systems
letztes Jahr
Hey Bianca, We genuinely appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered. Your feedback is invaluable to us, and we want to assure you that your satisfaction is our utmost priority. To address the issues you've raised, a senior member from our Customer Excellence Team will be reaching out to you directly. Our goal is to understand your specific concerns, work through the challenges you've faced, and find a resolution that aligns with your expectations. We are committed to making this right for you. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. Should you have any immediate questions, please reach out to us at support@wellnessliving.com. We're dedicated to ensuring your experience with WellnessLiving is positive, and we look forward to the opportunity to address your concerns effectively. Warm regards, John B. (Customer Advocate)
