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WellnessLiving
Was ist WellnessLiving?
WellnessLiving ist eine All-in-one-Lösung für dein Fitnessstudio. Die Anwendung umfasst Terminplanung, E-Mail-Marketing, robuste Berichterstattung, Prämienprogramme, Kundenfortschrittsprotokolle, Reputationsmanagement, Händlerabwicklung und Gehaltsabrechnung sowie andere Funktionen. Es fallen keine teuren Zusatzgebühren an, um deinen Zeitplan in deine Website einzubetten, Bewertungen zu generieren, E-Mails/SMS-Benachrichtigungen zu senden, ein Prämienprogramm zu nutzen oder das Marketing zu automatisieren. WellnessLiving wurde von Kund*innen für Kund*innen entwickelt.
Wer verwendet WellnessLiving?
WellnessLiving ist erschwinglich, zuverlässig und vielseitig. Es ist funktionsreich und erfordert keine Add-ons, wodurch Kosten reduziert werden und Zeit gespart wird. Die intuitive Nutzeroberfläche ist sehr visuell und nutzerfreundlich.
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WellnessLiving
Bewertungen über WellnessLiving
So Glad I Made the Switch
Tolles Management Tool nicht nur für Praxen
Kommentare: Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten
Vorteile:
Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar
Nachteile:
Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich
Antwort von WellnessLiving Systems
vor 2 Jahren
Hi, Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving. Brian S. (Customer Advocate)
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support
Kommentare: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
Vorteile:
Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
Nachteile:
I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
Antwort von WellnessLiving Systems
vor 7 Jahren
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
Great Gym Management Software
Kommentare: Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!
Vorteile:
The app makes booking super easy! The reporting capabilities and member notifications are great.
Nachteile:
At times it was difficult to contact customer support being in Australia.
Antwort von WellnessLiving Systems
vor 5 Monaten
Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)
Better Solutions are out there
Kommentare: It is a poor experience overall unfortunately, there are much better business management software solutions out there
Vorteile:
The scheduler functions pretty well for selecting classes
Nachteile:
Aside from the scheduler for selecting a class, the other features are objectively very poor. The store for merchandise and the redemption of member points literally has never worked for me and I have to utilize a workaround for redeeming my points.
Antwort von WellnessLiving Systems
vor 2 Monaten
Hi Renne, Thank you for sharing your feedback with us. We’re sorry to hear about your frustrations with the merchandise store and member points redemption. For quick assistance, we offer several ways to get support, including email at support@wellnessliving.com, phone support at 1-855-651-1115, and live chat through Fin, our 24/7 AI assistant—just click the help icon in the bottom right corner of the screen. We understand how important these features are for your business, and we sincerely apologize for the inconvenience. Please know, we’re actively working to improve these functions for all users. Thank you again for bringing this to our attention, and we’re committed to turning your experience around. All the best, Anthony S.
Great robust software. Great support.
Vorteile:
Great overall functionalilty Robust features Responsive to their customers Constant software improvement Great education Very reasonable credit card processing fees Easy financial tracking
Nachteile:
Calendar sometimes loads slowly when booking Some features aren't intuitive
Antwort von WellnessLiving Systems
vor 6 Monaten
Hi Gaelan, Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth. We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships are all about. Also, I checked with the product team about the calendar loading times, and you'll be happy to know our team has optimized this to enhance your scheduling experience even further, and it will be released in the next update in June! For any other assistance, as you know, just email us at support@wellnessliving.com or just call us! Thank you for choosing WellnessLiving! We're excited to continue to grow with your business and are here to support you every step of the way. Warm regards, Anthony S. (Customer Advocate)