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seit 15 Jahren bei der Softwareauswahl
WellnessLiving
Was ist WellnessLiving?
WellnessLiving ist eine All-in-one-Lösung für dein Fitnessstudio. Die Anwendung umfasst Terminplanung, E-Mail-Marketing, robuste Berichterstattung, Prämienprogramme, Kundenfortschrittsprotokolle, Reputationsmanagement, Händlerabwicklung und Gehaltsabrechnung sowie andere Funktionen. Es fallen keine teuren Zusatzgebühren an, um deinen Zeitplan in deine Website einzubetten, Bewertungen zu generieren, E-Mails/SMS-Benachrichtigungen zu senden, ein Prämienprogramm zu nutzen oder das Marketing zu automatisieren. WellnessLiving wurde von Kund*innen für Kund*innen entwickelt.
Wer verwendet WellnessLiving?
WellnessLiving ist erschwinglich, zuverlässig und vielseitig. Es ist funktionsreich und erfordert keine Add-ons, wodurch Kosten reduziert werden und Zeit gespart wird. Die intuitive Nutzeroberfläche ist sehr visuell und nutzerfreundlich.
Du bist nicht sicher, ob WellnessLiving das Richtige ist?
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WellnessLiving
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Bewertungen über WellnessLiving
So Glad I Made the Switch
Tolles Management Tool nicht nur für Praxen
Kommentare: Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten
Vorteile:
Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar
Nachteile:
Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich
Antwort von WellnessLiving Systems
letztes Jahr
Hi, Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving. Brian S. (Customer Advocate)
Wellnessliving Highly Recommended
Kommentare: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Vorteile:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Nachteile:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
Antwort von WellnessLiving Systems
vor 2 Jahren
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
In Betracht gezogene Alternativen:
Wellness Living - Next Generation Booking
Kommentare: So far so good! The customer service has been excellent and whenever I have a question our onboarding specialist is on top of it almost immediately.
Vorteile:
The client account management and history is a great new feature for us. We love the ease of use for our clients.
Nachteile:
My least favorite thing is the data entry and conversion to wellness from our current booking system.
Antwort von WellnessLiving Systems
letzten Monat
Hey Jackie, Thank you so much for the fantastic review! We greatly appreciate you choosing WellnessLiving as your new software provider. We're delighted to know that the client account management and history features have been a valuable addition for you. The ease of use for your clients is one of our top priorities, so it's wonderful to hear that it has had a positive impact on your business. Regarding the data entry and conversion process from your previous booking system, we completely understand your concerns. Please rest assured that your data is of utmost importance to us. If there are any issues with the migration, our support teams are available 24/7 to assist you. For any specific queries or assistance, please feel free to reach out to us at support@wellnessliving.com. We're thrilled that the Achieve Client App has helped elevate your brand and improve the overall client experience. As you're exploring our platform, don't forget that we offer a Customer Solutions Team that's committed to addressing any queries you might have. Additionally, we provide community-driven platforms where you can ask questions, provide feedback, and connect with other users. For further assistance, I've added links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your kind words and for choosing WellnessLiving. We're excited to continue supporting your business and ensuring your experience remains excellent. Warm regards, Samantha B. (Customer Advocate)
Extremely poor customer service, inability to roll out updates well, base product dysfunctional.
Kommentare: Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core.
Vorteile:
I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.
Nachteile:
The way they would utilize bait and switch tactics to continually increase their prices.
Antwort von WellnessLiving Systems
vor 3 Wochen
Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate)
One year with wellness living, so far …
Vorteile:
This scheduling tool is very user friendly and intuitive. There are multiple different ways to view the schedule and different ways to do the same thing which makes it easy for everyone to use.
Nachteile:
I’d like to offer hybrid (in person and virtual) classes that are under the same class. Right now we have to do two separate classes.
Antwort von WellnessLiving Systems
vor 2 Monaten
Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at support@wellnessliving.com to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)
