--- description: Detaillierte Informationen über Nextiva Contact Center zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.com.de/software/145004/nextiva-call-center Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/145004/nextiva-call-center?page=2) > Business-Telefonielösung mit automatischer Anrufannahme, Leitungsspiegelung, Anrufweiterleitung, Warteschleifen und Aufzeichnungsfunktionen. > > Bewertung: **4.5/5** von 112 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Nextiva Contact Center? Jedes Unternehmen, das nach einer funktionsreichen, nutzerfreundlichen Plattform sucht. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 112 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Nextiva - **Region**: Scottsdale, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 30,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Bedarfsplanung - Berichterstattung / Analyse - CRM - Call-Center-Management - Computer Telephony Integration - Dashboard - Feedback-Management - Für Call Center - IVR - Kampagnenmanagement - Kommunikationsmanagement - Kontaktmanagement - Kundenhistorie - Leistungskennzahlen - Mitarbeitereinsatzplanung - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - PBX - Rückruf-Terminplanung - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (914 reviews) ## Nutzerbewertungen ### "Great Contact Center features" — 5.0/5 > **Jeremy** | *21. Mai 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. > > **Nachteile**: Literally no dislikes thus far - way better than Dialpad. ----- ### "Nextiva VOIP & Call Center are Excellent for Business" — 5.0/5 > **Jesse** | *30. Januar 2024* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day. > > **Nachteile**: Not having found Nextiva sooner to switch to. > > The experience has been excellent and did I mention their Amazing Support\! ----- ### "DO NOT BUY" — 1.0/5 > **Juan** | *11. Dezember 2019* | Outsourcing/Offshoring | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Nothing. not a single thing... it's all glitchy > > **Nachteile**: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy\! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support. > > Its been like walking across the Mojave desert barefoot. ----- ### "Best Call Center Out" — 5.0/5 > **Robert** | *24. Januar 2024* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva. > > **Nachteile**: The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal. ----- ### "Nextiva is a Top Tier SaaS" — 5.0/5 > **Barbara** | *28. Januar 2024* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that. > > **Nachteile**: I have yet to come across and features that i dislike or that i cant find a new use for. > > My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/145004/nextiva-call-center?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/145004/nextiva-call-center) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten