---
description: Detaillierte Informationen über Nextiva Contact Center zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Nextiva Contact Center Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center)

# Nextiva Contact Center

Canonical: https://www.capterra.com.de/software/145004/nextiva-call-center

Seite: 1 / 6\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/145004/nextiva-call-center?page=2)

> Business-Telefonielösung mit automatischer Anrufannahme, Leitungsspiegelung, Anrufweiterleitung, Warteschleifen und Aufzeichnungsfunktionen.
> 
> Bewertung: **4.5/5** von 112 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Nextiva Contact Center?

Jedes Unternehmen, das nach einer funktionsreichen, nutzerfreundlichen Plattform sucht.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 112 Nutzerbewertungen |
| Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Nextiva
- **Region**: Scottsdale, USA
- **Gegründet**: 2008

## Gewerblicher Kontext

- **Startpreis**: 30,00 $
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Aktivitäts-Dashboard
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Automated Attendant
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Automatisiertes Routing
- Bedarfsplanung
- Berichterstattung / Analyse
- CRM
- Call-Center-Management
- Computer Telephony Integration
- Dashboard
- Feedback-Management
- Für Call Center
- IVR
- Kampagnenmanagement
- Kommunikationsmanagement
- Kontaktmanagement
- Kundenhistorie
- Leistungskennzahlen
- Mitarbeitereinsatzplanung
- Multi-Channel-Kommunikation
- Multichannel-Datenerfassung
- PBX
- Rückruf-Terminplanung
- Third-Party Integrations
- Umleitung der Anrufe
- Verfolgung von Interaktionen
- VoIP (IP-Telefonie)
- Voice-Mail
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)
- Workflow-Management

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)
- [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software)
- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)
- [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)

## Alternativen

1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (881 reviews)
3. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (325 reviews)
5. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (919 reviews)

## Nutzerbewertungen

### "Problem Solved" — 5.0/5

> **Ediz** | *18. Januar 2024* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I didn’t want complicated solution and Nextiva was simple and easy to provide me the kind of services I needed
> 
> **Nachteile**: I can’t think of anything. They have support for any questions to answer.
> 
> It was easy process and I got what I need it. I am happy overall

-----

### "Nextiva as a Good Helper" — 4.0/5

> **Verifizierter Rezensent** | *26. Januar 2024* | Anwaltskanzlei | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Customer support and prompt response to customers
> 
> **Nachteile**: The time it takes to perform maintenance
> 
> It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information.

-----

### "Nextiva Review" — 2.0/5

> **Addison** | *26. Januar 2024* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 1.0/10
> 
> **Vorteile**: I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly
> 
> **Nachteile**: I wish my calls did not drop so often. I also often lose audio when dialing out.

-----

### "Nextiva was such a great decision" — 5.0/5

> **Jacob** | *21. Mai 2024* | Telekommunikation | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The team was extremely transparent on features, pricing, etc.  It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing.
> 
> **Nachteile**: Nothing to note so far - we've recently been set up.

-----

### "Happy team\!" — 5.0/5

> **Verifizierter Rezensent** | *19. Dezember 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in\! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
> 
> **Nachteile**: This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful.
> 
> The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot.

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Seite: 1 / 6\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/145004/nextiva-call-center?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/145004/nextiva-call-center)

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