Dialshree

Elision

Kommentare: Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Vorteile:

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Nachteile:

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

DialShree - A Game Changer

Kommentare: Super! Our agents are using it dialy and they are finding it very user friendly.

Vorteile:

Using DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.

Nachteile:

Sometimes system goes hang due to internet fluctuations, however rest is super good.

Know Dialshree

Vorteile:

Easy to use and integrate with other softwares, IT support is good

Nachteile:

Lots of glitches that need to be fixed on server

Customer Experience with DialShree

Kommentare: The seamless WhatsApp integration was a game-changer, enabling us to reach customers on a platform they use daily. The ability to maintain conversation history and context has greatly enhanced our customer service experience.

Vorteile:

Top Notch Customer Experience with DialShree Auto dialing process for the calling process

Nachteile:

Our experience with DialShree has been nothing short of transformative. The omnichannel communication capabilities have allowed us to connect with our customers across platforms without missing a beat

Collection Module supported us automized our operations.

Kommentare: Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Vorteile:

DialShree by Elision is super equiped with productive features and modules, collection module helped us to send auto reminders, auto calling facility cut down our operational work. integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.

Nachteile:

Well so far it's a platform with super functionalities and reports, nothing from our side which should be optimized. All good.

Technical Support Manager

Kommentare: Now we are happy to use this Dialshree application

Vorteile:

**Auto Redialing missed Calls The application provides a satisfying user experience, with specific praise for its functionality.

Nachteile:

The system includes default reports and schedules maintenance times to ensure effective performance and upkeep.

ELISION DIALSHREE

Vorteile:

Dialshree Progressive Dialer,Auto Dialer, Power Dialer, Predictive Dialer Easy to use for all functions are available in front at side. elision team are quick support

Nachteile:

Nothing as of now. Everything is working well.

Dialshree - Recommended

Kommentare: So far so good. Dialshree fulfilling our process requirements

Vorteile:

DialShree supports Omnichannel like Phone Calls, WhatsApp, Social Media, SMS, Email, Video Call, and Screen Share. All communication channels will be available as integral features within Dialshree. All the features are impactful. very easy to use as team provide constant support and training.

Nachteile:

SMS Templates customization can be difficult at times. But their team assist us with everything.

DialShree is recommended for better agent productivity & efficiency

Kommentare: Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

Vorteile:

DialShree has revolutionized our contact center operations, significantly enhancing our agent productivity and efficiency. The sticky agent feature ensures that customers are consistently connected with the same agent, fostering personalized and seamless interactions. With skill-based routing and a Multilevel IVRS system, our call routing has become smarter and more streamlined, enabling us to deliver exceptional customer experiences. We highly recommend DialShree for its remarkable capabilities in optimizing agent performance and customer service.

Nachteile:

Nothing as such, but few modules can be added at product level.

Highly Recommended

Kommentare: Amazing

Vorteile:

DialShree, our trusted contact center partner for over a year, has transformed our operations. Its robust features like customized call routing, intuitive IVR, and detailed reports, coupled with exceptional support, have empowered us to maximize productivity and enhance customer engagement.

Nachteile:

Couple of agent modules needs to be customized, rest is to good to use

Perfect Solution for Call Centers

Vorteile:

Prompt Call Recordings, Excellent Support

Nachteile:

Nothing as such, dialshree developers keep things improving

DialShree is recommended not only as a dialer but as comprehensive contact center software

Vorteile:

DialShree's cloud-based contact center solution has revolutionized our customer service operations. Its seamless integration and advanced features have significantly improved our team's efficiency and patient satisfaction.The comprehensive reports and call logs provided by DialShree have empowered our management team with valuable insights into our contact center performance. So this really helped us driving better decision making as well as optimising our operations for better patient experience & wellness. DialShree is really recommended.

Nachteile:

Nothing such a bad thing that we observed. But few reports are available on demand, they can be covered as default as well.

DialShree is super helpful with its intelligent call routing methods & productive features!

Kommentare: Great experience with good support team. Very happy to work with [sensitive content hidden].

Vorteile:

Splendid platform with super routing methods like skilled based routing, sticky agent, language based routing, it helped us to cut down customer waiting time & repetitive customer calls on same subject. Also lead management module helped us to gain leads by 3x.

Nachteile:

Nothing as such but fewer more customization will make the product even super.

DialShree comes with vast customizable Reports & call routing methods!

Kommentare: Really great experience working with them

Vorteile:

Best on our nature of business, workflow automation is a key. Call routing methods including sticky agent, language based routing helped us to reduce the time & given our customers personlized experience, entire process was smooth & support team is apt.

Nachteile:

Well couple of features we had to implement considering our process on top of solution, though Elision has advanced team of professional, hence we didn't face any issue.

Finest Cloud based Call Center Solution

Kommentare: Really great experience working with DialShree, their solution is advanced to match with market requirements. Support is also quick and smooth, our experience with [sensitive content hidden] is really great.

Vorteile:

Switching to a cloud-based call center solution with DTMF IVR was a game-changer for our business. The seamless setup process and intuitive DTMF IVR interface allowed our customers to resolve queries independently, reducing wait times. Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.

Nachteile:

Sometimes call drop issue happens, but that is not frequent.

Best as unified communication platform

Kommentare: Our process was suffering with previous platforms & our agents were not able to get best result out of it, but Dialshree did good job for us.

Vorteile:

IVR and unified communication made our work and process lot easier, omnichannel platform made client interaction uniformed & IVR and skill based routing method saved our time & increased customer satisfaction.

Nachteile:

Initially it took time to understand that how platform works, but gradually it turned into the best platform we have used so far.

DialShree is recommended - Best in class for Healthcare

Kommentare: Super experience, from start to deployment - They are swift and super supportive. Deployment happened smoothly & platform is led with all the features and call distribution along with in depth reports made our life super easy.

Vorteile:

The ACD facility offered by Elision has significantly improved our call routing efficiency. It has streamlined our operations, reduced wait times for patients, and enhanced our overall patient experience. The customized reports provided by Elision have revolutionized our contact center operations. Highly recommended

Nachteile:

Nothing at the moment, so far so good. Support is also supportive & onsite experience is also good.

Always preferred

Kommentare: We are recommending Dialshree to our business partners as well

Vorteile:

Everything is perfect for our business, All modules helping us to improve our business.

Nachteile:

As of now we have not seen anything which is not as per our business.

DialShree has done all good for the process!

Kommentare: Really good experience, expect couple of hiccups during initial time

Vorteile:

It was god experience in implementing DialShree's Cloud Call Center Solution for our business, and we must say that it has significantly transformed our customer service operations.Firstly, the cloud-based nature of DialShree's solution has been a game-changer for us. It eliminated the need for complex and expensive on-premises hardware, allowing us to streamline our operations and reduce costs. The smart call routing methods provided by DialShree have been particularly impressive. The system intelligently analyzes incoming calls and directs them to the most appropriate agent or department based on predefined rules and criteria.

Nachteile:

Well it is working well till now. So all good we can say.

Good dailer

Kommentare: Dailshree is very easy dialer and easy use for admin and agents .
all reports are correct.

Vorteile:

Most like about dialshree is recoding module all recording is download in one time

Nachteile:

All good about dialshree .all module is good and easy to use .

Very smooth and user friendly - Omnichannel works like magic for Customer experience!

Kommentare: Great experience, especially [sensitive content] is really supportive and helpful whenever required.

Vorteile:

widely customizable without any limitation is such a great feature in comparison of other product, super user friendly UI & customer support is cherry on the cake!

Nachteile:

Some reports should be added upfront, rest is good

Recommended for Ticket Management Platform

Vorteile:

I've been using DialShree for a few months now, and I have to say, it's made our operations a lot easier. The interface is intuitive, and our customers are happy & our backend processes have improved. Quality assurance and QoC processes have become simple with call monitoring and recording.

Nachteile:

All good, but sometimes lagging happens with reporting.

User & Customer Centric Call Center Solution

Vorteile:

It's user interface and in depth, insightful reports does our major work! Support team is very active & knowledgeable. Customization is also one of the major plus point associated with platform.

Nachteile:

Sometimes call drop happens, other than that all works fine.

DialShree is top notch platform with splendid features and support service!

Kommentare: Amazing experience with DialShree overall.

Vorteile:

DialShree has one of the best self service platform, customized reports and smooth call connectivity made our job simple & productive. They also have super supportive support staff.

Nachteile:

It was all good and up to our expectation, nothing that's problematic.

DialShree is complete package!

Kommentare: Best in business, with advanced tech team. Really recommended.

Vorteile:

We begun using DialShree with limited functionalities, then we scaled up our business as well as customized features, modules & reports as well. The journey was super smooth & nothing was that created obstacle. Happy using DialShree

Nachteile:

So far so good. So nothing such dislikeable.