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SmartFreight
Was ist SmartFreight?
Keine zwei Reisen sind gleich. Aber jetzt weißt du immer, was zu erwarten ist.
Verschaffe dir einen klaren Überblick über deine gesamte Fracht.
SmartFreight ist ein einfacherer Weg, um deine Versandanforderungen zu verwalten. Mit der Suite von Versandlösungen stehen dir Hunderte von möglichen Transportanbietern und -routen zur Verfügung, die dir bei jedem Schritt volle Flexibilität und Zugang zu den benötigten Informationen bieten.
Wer verwendet SmartFreight?
Wenn du Waren an deine Kunden oder ein anderes Unternehmen versendest, hat der Anbieter eine Versandlösung für dich. Von Pharma bis Reifen, Bürobedarf bis Elektrogroßhandel, 100 bis 500.000 Artikel pro Woche.
Du bist nicht sicher, ob SmartFreight das Richtige ist?
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SmartFreight
Bewertungen über SmartFreight
Happy User
Kommentare: Great value for money
Vorteile:
Easy to use functionality and simple easy to use windows and very easy to teach new users
Nachteile:
Some glitches with updates especially on the latest windows, but once resolved all is well again
Pandora review of Smart Freight
Kommentare:
The technology and digital industry is moving fast and business applications such as their newly revamped SF One need to be agile and consumer focused to deliver innovation and quality solutions to meet the industries never ending demands.
The team at IFS are industry disruptors and my overall experience with them is quite simple.
Ask and they shall deliver.... Pandora as a business has gone to new heights due to the support and partnership of companies such as Smart Freight over the years and the journey that we have been on continues to grow each and every day.
Vorteile:
The SmartFreight® Enterprise solution has been an excellent multi-carrier transport application for PANDORA. The interface is user friendly and has liberated us from the confines and complexities of a single carrier provider. We’re now able to least-cost the routes with our chosen carriers to ensure we are implementing the most economic and cost-effective method of despatch. Through working with SmartFreight®, we have also delivered a high level of consumer experience by distributing automated ASN’s with a unique tracking link, so our customers can track and trace the real-time milestones of their parcels through a customised PANDORA Portal. Overall, we are extremely pleased with our strategic partnership with SmartFreight® and what we have already accomplished together between our organisations. SmartFreight® strives to deliver a customised solution to us and we are excited about the developments we have in-flight within the innovations space.
Nachteile:
Not applicable
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for taking time to provide feedback
Overpay Underdeliver
Kommentare: Abysmal. Outside of the technical support staff a complete waste of money and time. I can only hope that my ERP provider finds a product that already integrates with it's software for me to go onto.
Vorteile:
We have already paid to format it to our ERP.
Nachteile:
*The servers have crashed 3 times in the last month causing us to have to manually enter freight data. *We do not have access to the data we enter into the web login for reporting purposes. It is a complete waste of money * Stationery and labels are prohibitively expensive. The labels are 3 times the cost of name brand labels available on the market * The quality of the labels is abysmal. We are reprinting at least 50 labels a month and are losing countless other labels due to perforations not tearing or the labels sticking to our printers rollers because the perforations are so terrible * Every transport company we deal with hates IFS and constantly complains about the double and triple dipping IFS performs with all their added charges. Our transport providers should not be charged for accessing information we have loaded into IFS when that information could be just as easily be entered into the carriers systems free of charge. *The sales reps are terrible and in no way go out of their way to tailor a product to the customer or aid them in getting the most out of the product
SmartFreight Review
Kommentare: In general i have no issues so far its fairly reliable, works the way our business needs it to work it compliments our despatching and the fact our freight companys can intergrate it together with the needs of our business is definately a bonus, it means one system only that we need to load data into not theirs and ours especially if the freight company e use also is using the freight smart system. it just makes the workload streamlined and consistent.
Vorteile:
User friendly Support when needed program flexibility muti business use that ties what we do with our freight companys Recording of data - easy to look it up when needed to review
Nachteile:
That when support is needed i have to leave a name and number for someone to call back, unfortunately there are times i need the issue resolved there and then. It would be nice to have a technical person visit our site once in a while - perhaps once every 3 months just to ensure that we are using the software to its full capabilities
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Saved the day, many a time!
Kommentare:
IFS SmartFreight has been a game-changer in our business.
Prior to using IFS SmartFreight, we didn't have any concrete way of searching past dispatches, unless we were sure which carrier we sent the goods on.
Since using IFS SmartFreight, we have been able to track and provide shipping info for many shipments that in the past would have been a nightmare to track.
Thanks for the awesome software... now go and sign up more carriers to utilize your online booking capabilities!
Vorteile:
The 2 best things about IFS SmartFreight are: - The ability to track and search all goods dispatched in the past - and you can search on almost any bit of information you have, be it connote number, reference, receiver, carrier, date; and... - the link with the online booking systems of various carriers (although I wish more carriers would utilize this), which enables online bookings to be made with several carriers, directly from IFS SmartFreight, without having to go to each individual carrier's website.
Nachteile:
The only issue I have with IFS SmartFreight is that it doesn't connect to the online booking for more carriers. I understand this isn't a direct issue with the software, but perhaps the company could market more to the carriers, to get more of them on board. The only other minor drawback is the dated appearance of the interface, but this isn't really an issue.
Campbells Wines and Smartfreight
Kommentare: Customer service support is quite good, however I constantly get someone new every time I call - would be nice to have an allocated customer service support team member for Campbells so that they know the history of our previous contacts and support calls.
Vorteile:
Works with both our carrier options - Australia Post and Fastway. Allows us to amend a consignment in the daily summary and reprint label before manifesting. Alerts us to any import errors and allows us to amend and print label
Nachteile:
Integrates only with our CRM system NetSuite through a third party provider - Fronde. Label printing during bulk fulfillment process which occurs four times a year is EXTREMELY slow - have had this looked into about 10 times. Does not automatically select the cheapest freight option/carrier from options provided - needs to be manually selected by a Campbells team member.
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Smartfreight performance issues
Vorteile:
If you can get it up to a decent performance speed I'll be able to tell you
Nachteile:
1. When in outbound consignment entry and searching for an account or a name the speed can be quite variable, on occasions it can be fine but on others there’s lag of up to 10 seconds to bring up the search results. In some instances it doesn't even locate the account/person, even if they have a previous entry. 2. Printing of labels, particularly consignments with multiple parcels can take up to 10-15 seconds on occasions. These time lags seem unreasonable given that we have a direct fibre optic internet connection with Telstra at 50mbps speed. Additionally we have a Smartfreight API connection with our website to push through consignments but are unable to utilise this at present as there is no way to filter out consignments with unprinted labels and provide a count of consignment parcels with printed labels. We can have 100’s of consignments being pushed through each day so it is far too time consuming and unmanageable to go thru each consignment and manually unselect the ones based on a progress status. We need some functionality to separate the label printed consignments from the not yet label printed consignments and provide a count of the number of parcels with printed labels so we can cross check this number with our box count before manifesting.
Antwort von Interactive Freight Systems
vor 6 Jahren
Hi Simon thanks for the feedback, we will be in touch to improve your experience.
Easy peazy
Kommentare: myself and my team love it and how it makes our life so easy
Vorteile:
easy to use, efficient and allows us to focus on other workload
Nachteile:
needs a fresh look, the feel at the moment is old
Smartfreight
Kommentare: Good resource as it gives you different options of freight with costings/road or air methods/cost comparisons
Vorteile:
Variety of options - gives you the totals and amounts( costings) for sending your package and time frames
Nachteile:
Can be difficult to navigate the applications
Good for ERP Integration
Kommentare: Saves us labour due to the integration with ERP
Vorteile:
Works will with SAP Business One ERP that we use
Nachteile:
The cost per label and the fact that a lot of ransport Companies will not utilise the full operation due to being charged on top
Will be awesome when all promised feature are available
Kommentare: I have looked at alternative software and SF is far the most comprehensive while providing control. Before SF, we were connecting with each individual couriers system.
Vorteile:
Very flexible options that can be tailored to our requirements
Nachteile:
Many options are are still being developed New version was rushed to market with too many bugs or half completed features
Smartfreight review
Kommentare: The system generally works quite well although in peak periods there is a noticeable reduction in speed. The lack of a reliable cloud based option is also a drawback.
Vorteile:
Integrates with our EPS system (Netsuite)
Nachteile:
Sometimes very slow to respond via integration.
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
IFS
Kommentare: Good and easy to use majority of the time unless something goes wrong and then it is difficult to get resolved.
Vorteile:
Ease of use and links well with our ERP system
Nachteile:
Can't reprint label after manifesting. Lack of response from support when you log a enquiry
.
Vorteile:
Simple & easy to use. most people can get the hang of it straight away.
Nachteile:
could do with some upgrades. it would be good to see lead times beside each carrier. E.g. TNT SYD-Perth will be 5 days
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Great
Kommentare: Saves time and money
Vorteile:
All the required information is easily accessible in 1 place
Nachteile:
Need to go into Connote Entry for multiple line items. Not enough lines for multiple line dispatch.
Antwort von Interactive Freight Systems
vor 6 Jahren
Thank you for the feedback
DISPATCH REVIEW
Kommentare: Easy to work out the cubic measurement once you have entered the consignment note.
Vorteile:
Very easy to enter data for freight lines.
Nachteile:
Can not reprint labels if they are damaged after manifesting.
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Good software, need support to back it up
Kommentare:
Customer service is far from perfect - wait weeks and multiple follow ups for anything to happen
Smartfreight need to tell clients before install what carriers provide DIFOT, integrations etc
Great program for channeling all your freight in one place
Vorteile:
Very user intuiative Ability to select carrier based on cost/ETA Ability to track DIFOT
Nachteile:
Not being able to turn off particular carriers to particular zones/suburbs Not all Tier 1 carriers provide DIFOT/tracking Remote printing seems to break a lot
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Good
Kommentare: Great, quick and efficient
Vorteile:
Ease of use, and no downtime. Variety of freight companies covered.
Nachteile:
Label holder is cumbersome and outdated
Antwort von Interactive Freight Systems
vor 6 Jahren
Thanks for the feedback
Smartfreight
Kommentare: We are creating consignment labels for our jobs, however due to the glitches we do get quite a few branches calling for assistance. It gets frustrating when IFS customer Support dont answer emails quick enough. Overall the program is OK and does get the job done.
Vorteile:
It is quite simple to use, easy to create consignment labels
Nachteile:
It has quite a few glitches that occur frequently
user friendly
Vorteile:
multiple staff can all use easily and dont have to be a genius to operate, simple product used daily to simplify objectives,
Nachteile:
nil , same as above, have tried other systems and its easier to navigate, others have multiple menus and a map is needed.
Antwort von Interactive Freight Systems
vor 7 Jahren
Hi Justin thank you for the positive feedback
Insurance
Vorteile:
Easy to search and look up items shipped
Nachteile:
There was talk about IFS doing insurance, this would be awesome and would save us a lot of time going through different couriers and getting insurance through them. Can someone revisit this.
SmartFreight
Vorteile:
It is very easy to enter details on customer accounts and run reports.
Nachteile:
When manifesting at the end of the day it takes several takes for it to download- not sure if this is a SmartFreight issue or our network.
Smart Freight
Kommentare: not able to book the pick ups directly with the carrier.
Vorteile:
relatively easy to use to create connotes etc
Nachteile:
a little clunky in regards to issues with freight dispatch notifications
IFS REVIEW
Kommentare: Making a con note is much more easier with IFS
Vorteile:
Easy to use, search, Navigate, Print, Reports
Nachteile:
Search Receiving customer for address can be challenge
Excellent
Kommentare: Quick and easy to use
Vorteile:
Cost analysis and very easy to use with cartons and weight
Nachteile:
cannot think of anything that we do not like