--- description: Detaillierte Informationen über BOSSDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.com.de/software/144825/boss-solutions Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) > Die BOSS Solutions Suite ist eine vollständig integrierte ITSM-Lösung, die sowohl in der Cloud als auch On-Premise verfügbar ist. > > Bewertung: **4.6/5** von 139 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet BOSSDesk? Zu den BOSS-Kunden gehören sowohl private als auch öffentliche Organisationen mit mehr als 100 Arbeitskräften, die ihre Service-Desk- und IT-Asset-Management-Operationen maximieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 139 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BOSS Solutions - **Region**: Norcross, USA - **Gegründet**: 1997 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Catalog Management - Compliance-Verfolgung - Content-Management - Dashboard - Discussions/Forums - Genehmigungs-Workflow - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inbox-Management - Inventarverwaltung - Konfigurationsmanagement - Konversationsanalysen - Kundenbetreuung - Kundendatenbank - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Planung ändern - Problem-Management - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Task Automation - Textbearbeitung - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Volltextsuche - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ... und 16 weitere Funktionen ## Integrationen (3 insgesamt) - ChatGPT - TeamViewer ONE - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Configuration Management Database (CMDB)](https://www.capterra.com.de/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (688 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Review and outlook from a Utilities POV" — 4.0/5 > **Joseph** | *30. Juli 2025* | Versorgungsunternehmen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved. > > **Nachteile**: There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities > > Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3. November 2025* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Nachteile**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25. Februar 2026* | Öffentliche Ordnung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Nachteile**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25. Mai 2021* | Staatsverwaltung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Nachteile**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Great tool\!" — 5.0/5 > **Zack** | *17. Dezember 2025* | Regierungsbeziehungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Nachteile**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/144825/boss-solutions) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten