--- description: Detaillierte Informationen über BOSSDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.com.de/software/144825/boss-solutions Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) > Die BOSS Solutions Suite ist eine vollständig integrierte ITSM-Lösung, die sowohl in der Cloud als auch On-Premise verfügbar ist. > > Bewertung: **4.7/5** von 140 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet BOSSDesk? Zu den BOSS-Kunden gehören sowohl private als auch öffentliche Organisationen mit mehr als 100 Arbeitskräften, die ihre Service-Desk- und IT-Asset-Management-Operationen maximieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 140 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BOSS Solutions - **Region**: Norcross, USA - **Gegründet**: 1997 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatische Geräteerkennung - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Catalog Management - Compliance-Verfolgung - Content-Management - Dashboard - Discussions/Forums - Genehmigungs-Workflow - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inbox-Management - Inventarverwaltung - Konfigurationsmanagement - Konversationsanalysen - Kundenbetreuung - Kundendatenbank - Leistungskennzahlen - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Planung ändern - Problemmanagement - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Task Automation - Textbearbeitung - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 19 weitere Funktionen ## Integrationen (3 insgesamt) - ChatGPT - TeamViewer ONE - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Configuration Management Database (CMDB)](https://www.capterra.com.de/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17. Juni 2020* | Versorgungsunternehmen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Nachteile**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3. November 2025* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Nachteile**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20. Mai 2026* | Versorgungsunternehmen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Nachteile**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25. Mai 2021* | Staatsverwaltung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Nachteile**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Golden Customer Service" — 5.0/5 > **Christopher** | *20. Mai 2026* | Regierungsbeziehungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very expansive and the customer service with quick and thorough response is unmatched compared to other companies such as service now. > > **Nachteile**: In my opinion more customization options for widgets and more available control over knowledge base formatting for clients, it does a great job but if we are the admin I would like some more control over formatting. > > My experience is about 2 months in working tickets and using the service system, they are doing a great job and the customization to each organization's mission is great. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/144825/boss-solutions) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten