--- description: Detaillierte Informationen über BOSSDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.com.de/software/144825/boss-solutions Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) > Die BOSS Solutions Suite ist eine vollständig integrierte ITSM-Lösung, die sowohl in der Cloud als auch On-Premise verfügbar ist. > > Bewertung: **4.7/5** von 145 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet BOSSDesk? Zu den BOSS-Kunden gehören sowohl private als auch öffentliche Organisationen mit mehr als 100 Arbeitskräften, die ihre Service-Desk- und IT-Asset-Management-Operationen maximieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 145 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BOSS Solutions - **Region**: Norcross, USA - **Gegründet**: 1997 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Compliance-Verfolgung - Content-Management - Dashboard - Discussions/Forums - Genehmigungs-Workflow - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inbox-Management - Konfigurationsmanagement - Kostennachverfolgung - Kundenbetreuung - Kundendatenbank - Leistungskennzahlen - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Planung ändern - Problem-Management - Problemmanagement - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Task Automation - Textbearbeitung - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Volltextsuche - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 19 weitere Funktionen ## Integrationen (3 insgesamt) - ChatGPT - TeamViewer ONE - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Configuration Management Database (CMDB)](https://www.capterra.com.de/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Nutzerbewertungen ### "My BOSSDesk Experience" — 4.0/5 > **Randy** | *27. Juli 2026* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I appreciate that the company continues to stay competitive with leading ITSM platforms by regularly introducing new features and enhancements. > > **Nachteile**: I would love for the company to offer certification programs that validate a user's level of expertise in the ITSM platform. These certifications could serve as a valuable professional credential, helping employees demonstrate their skills when applying for future opportunities and enhancing their professional profiles on platforms such as LinkedIn. > > My overall experience with BOSSDesk has been very positive. As a BOSSDesk administrator and IT Service Management (ITSM) professional, I have utilized the platform to support service desk operations, ticket management, knowledge base administration, workflow improvements, service catalog development, and reporting initiatives. BOSSDesk has helped improve ticket visibility, ownership, documentation consistency, and service delivery across multiple support teams. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3. November 2025* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Nachteile**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25. Mai 2021* | Staatsverwaltung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Nachteile**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "An IT Platform That Thinks Like IT Does - So Much More Than Tickets" — 5.0/5 > **Christy** | *24. Juli 2026* | Staatsverwaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love that there are so many different features that make sense all in the same place. We have the knowledgebase, problems, tasks, approvals, the Service Catalog allows me to create forms and workflows that assign many different support personnel to one ticket. We are able to tend to so many different types of tickets all in the same place\! > > **Nachteile**: When someone replies to all a new ticket is created. This happens over and over as the users each reply to all from the same email. > > By using Bossdesk you can tell that people who listen and understand IT have created the program\! I am still finding and learning new features after 5 years of working with it on a daily basis. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *4. Dezember 2025* | Staatsverwaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Nachteile**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144825/boss-solutions?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/144825/boss-solutions) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten