Betterez

Great to use for Reservations

Kommentare: Love it, the experience has been great from start until now. All the team members are really helpful and the system is wonderful. Thank you

Vorteile:

Great to use for reservations, This site is easy for our customers and helps us to keep the reservations rolling in.

Nachteile:

Not to sure, maybe the fact that the back end isnt so user friendly when it comes to making changes to your own account. It is kinda scary that one change can mess everything up.

Betterez bringing bus industry out of the dark ages

Kommentare: The average person has expectations that the bus sector is as developed as any other sector. Our industry is limited in size and limited funding, once you adjust your expectations that we don't have airline-level budgets or uber venture capital, you will realize that working with Betterez is frankly the only solution. But if you think that you can buy some buses, undercut your competition, and just get Betterez for bare bone price and take over the market, you have a big surprise and disappointment coming your way. This isn't high-volume software, It is about long-term relationships, and willingness to pay as your part of the investment into future development and evolution. This software won't allow you to be a fly-by-night operation, you still need to do things, right, and have IT, team, dev team, marketing, admin, and compliance, If you think the software is your entrance to competing with the existing players, your better off doing something else in life. Betterez is a good software partner, and you must be willing to work with them, and they will work with you, but this is a long-term relationship and you need to protect it and nurture it. You must be committed to operating and staying operational. Yes the software is a great foundation, and it has the option to grow, but we have a full-time dev team to evolve Betterez through API hooks even more.

Vorteile:

The only dedicated intercity bus software based in North America that I found acceptable. Time zones are killer for international options, and it is nice to have daytime support, and our industry was so much in the dark ages, it takes time to develop this to what the airlines, are or uber is, but they are doing it, we are working with them on that, and our in house team innovates on what Betterez doesn't have time to do.

Nachteile:

Well, we have a way to go before we can say we are better than airlines uber, or other well-funded sectors. Maybe 5 to 10 years before the bus sector has a 100% capable fully developed software, we are just that far behind other sectors. Not Betterez fault, mostly greyhound fault, but Betterez is working to improve that.

The Jet

Kommentare: I'd stick with Betterez because because of the support offered by the team to address any issues.

Vorteile:

Betterez has a ton of features and the team are great to work with. I particularly enjoy exploring the data, I just wish that some of the analytics were better presented.

Nachteile:

Aspects of the set up are not intuitive or seem to be pacing behind competitors. In particular, pre- and post-departure notifications and Terms o& Conditions rely on html coding, and ad hoc customer messaging is non-existent. The software is set up to run a company, just not to market the company and elevate the guest experience.

Betterez Ticketing - Crucial to Our Success

Kommentare: Really helpful and responsive on the occasions required. Best thing overall is that it is a system that we use day in and day out to sell and manage our services and it makes that process very easy. It is a very reliable toll and great solution for what we need.

Vorteile:

From a admin usability POV it is excellent. Customer UX also very good. Very mobile friendly and makes our operations easier to manage on a daily basis.

Nachteile:

Very little I could say I dislike about the product.

A great partner!

Kommentare: The Betterez software and team are a great partner for improving and managing transportation services.

Vorteile:

Betterez makes it easy to provide transportation services and allows various levels of permissions so not to allow all - all access.

Nachteile:

There is not very much that we do not like about the software.

suggested improvements

Kommentare: has a new user, I find that the platform is very well made to meet our transportation needs. On the other hand, I find that the platform is not very user friendly and it is difficult to naviagte an fully understand all the features offered by the platform. Often I navigate to the admin section and click on an option and it is difficult to understand what that option offers and the answer is not always easily found in the support site.

Vorteile:

meets our transportation needs well. Great customer service via email.

Nachteile:

I think there should be a link between the Betterez platform and the Betterez support platform. It would be interesting that when you are in a section of betterez and you want to have more information, that there is a clickable link that redirects to the right section of betterez support. Currently, I think the feature we would like to have is the ability to limit the number of specials resquest per trip. I also think it would be interesting to be able to add promos code on flexpass products, instead of always having to create new fare types. I think it would be interesting to have an option in the 5 day outlook, when you select a trip, to have the possibility to send an email to all passengers of this trip. For problems such as delays, breakdowns in the bus, etc., we could easily inform the passengers of the trip of the problem and even send a promo code in the email to compensate for the disruption of the trip. Also, I think it would be great to be able to customize more easily the customer interface to better represent the brand image of our company.

Tourexpress.ca recommends Betterez as essential tool for passenger transportation operators!

Vorteile:

I like Betterez's reservations engine which is easy to use and I have not had a single complain from our customer's when they want to make a ticket purchase. I also like the connectivity that they offer with 3rd party market places such as Busbud.com and Wanderu.com, we were up and running on these platforms with hours of our implementations. I find the bus tracking app for the customers a great bonus as it takes away the stress on our end as well as notifies the customers of the vehicles position so that they know how long they need to wait to get on their ride.

Nachteile:

I think improvements are needed with all tools and platforms no matter how well and efficiently they perform, I would like to suggest additions of certain tools such as google ads traffic tracking and also having the Betterez widget for reservations implemented on our home page.

Solid Platform for Ticket Reservations for the Bus Industry

Kommentare: Overall experience with Betterez has been positive. The customer support team is responsive and generally responds to our requests and issues in a timely manner. The UI is easy to use and our employee and staff have been able to learn and familiarize with the booking system quickly. The reports are accurate, which makes data analysis easy to help facilitate on-going business decisions. One challenge was on-boarding as that process took longer than anticipated, but the management team at Betterez was there to assist every step of the way. One thing I would like to see more of is better compatibility with API's and a more expansive use-case for the Flex Passes. Overall, happy to be utilizing Betterez for our ticketing and reservations for our company and looking forward to utilizing their new functions as they come online going forward.

Vorteile:

- Accurate Reporting and Data Collection for Business Analysis - Responsive Customer Support Team - User-Friendly User Interface - Management Team that is willing to work with their customers - SASS platform that is purpose-built for the Motor Coach Bus Industry

Nachteile:

- Limited API connectivity and compatibility - Expensive Variable Pricing - Minimal functionality and use-cases with Flex Passes - No dedicated Driver Application

Functional, Nifty, Ever Growing Reservation System.

Kommentare: been using this product for over 4 years now- and we have had in grow with our business. In the beginning we were using home made database that was very specifically engineered to our needs, but wasn't capable (because of its age) of taking online reservations. We integrated the basic online component of Betterez into our system with a high degree of extra effort on our customer support staff side. Eventually we changed our in-house system and policies and made the move over to a Full Time Betterez system; this change was a little rough in the beginning but we received great support from the Betterez team and it worked out well. Now almost 5 years later we are still reaping the benefits of an up to date, supported, and growing reservation system. It has been wonderful to be a part of the development of the Betterez system.

Vorteile:

All in one transportation reservation, manifest, and sales system. Good Support. Front Side simplicity and intuitive user friendly GUI that even our Senior/Non-tech savvy customers can use easily.

Nachteile:

Some changes are slow and others happen like lightening- it makes for a bumpy ride at times, and soft/whiney employees can have a hard time dealing with the changes or lack there of. The system does not have a simplistic, intuitive, or as yet, reliable accounting system to integrate into our bookkeeping or payroll- though I am told this maybe coming.

One of the best and easy software for this industry.

Kommentare: very fast and reliable software to our company

Vorteile:

easy to use way easy to train and give us the exposer into the online market.

Nachteile:

no payment mode to collect the money at agency, like connection to pos

Very good product that is so easy to use.

Kommentare: When we bought the company, ticketing was a manual process. We had books to keep track of passengers and availability and paper everywhere. We tried to have custom reservation platform built and it was an expensive lesson that did not even get off the ground. I got introduced to Betterez and had several conversations with their reps. I could not believe how much time these guys dedicated to me and my little company. Still, to this day, they both take a personal interest in what is going on and how we are making out with the program. Anytime I have a thought or request for a change, they listen and ask questions. Betterez is very simple to use and get onto using. I love that it is cloud-based, I can log in anywhere in the world from my phone or tablet. We very recently launched our online purchasing through our website, this is helping us provide our customers with another easy and safe method to check the availability of seats and to buy tickets. This will help me achieve my goal of being paperless.

Vorteile:

PROS - very easy program, fantastic follow-up, and support, customer support group are quick to respond, works very well

Nachteile:

CONS -hopefully, some new features come along would like to have capabilities to do charter bookings and manifest as well as the line run ticketing, would like to have the ability to assign drivers and vehicle numbers to a manifest.

A reservation system that grew my business

Kommentare: This platform has essentially helped us to move from a traditional business model to a digital and competitive business model. All new features and tech upgrades ensure our business to be ahead of any new requirements in our industry. Through promo codes I was able to launch regular marketing campaigns which drove ticket sales. I now offer bundled tickets which allows my passengers to benefit from discounts on a regular basis. Their parcel feature has created a new line of business for me and added additional revenue – opening up the world of eFreight. I highly recommend working with Betterez to anyone looking to modernize their reservation system!

Vorteile:

Lots of great features like promo codes, bundled tickets and parcel.

Nachteile:

I once experienced a bug in one of their features, but they resolved the issue within 24 hours.

Lightning Fast Deployment, Excellent Support

Vorteile:

The Betterez team got our deployment off the ground in a matter of days. Very light lift, great support. Straightforward and reliable.

Nachteile:

The light lift is a double edged sword. Fast, low cost deployment, but hard to differentiate design style from other deployments.

Great product!

Kommentare: I began using the Betterez system for our College Coach Bus shuttle service in early 2012. From the start they were highly responsive to our needs and requests, building out their product with constant enhancements. Those improvements have continued and they are always introducing fantastic new additions and capabilities despite already having been a highly effective solution. They have constantly improved in every aspect, from the product to their customer service, with an organized vision for future enhancements that seems to be largely based on the requests of their customers. Similar services have tried to convert us over the years to their product, but when stacked up next to Betterez, they’ve all fallen short. They have proven their capability to provide a vital service for our business over and over and we will be using them for our new daily line run service, Catch-a-Ride. I have already recommended them to another operator and will continue to recommend them!

Vorteile:

Easy to use as an operator, customer friendly for my passengers

Nachteile:

If there are any, I haven’t found them in my 5 years of using them

Easy to Use product - packed with features

Vorteile:

I love the simplicity and easy UI of this software. It's also very customizable to our organization!

Nachteile:

The reportd for our accounting team and receipt designs could be improved.

Awesome Customer Support and Easy to Implement Platform

Kommentare: We had a previous online reservation system that was costing quite a bit, was confusing to our customers, and was an overall pain to maintain and implement new trips or to revise current trips. Researched alternatives and Betterez won me over with their cost, ease of setup, and their customer support. It took a couple of days to setup our daily airport run, cross-state shuttle, and other seasonal trips.

Vorteile:

Everything. I can't really think of anything I don't like. The value is great. Features are all there for our business. The support is amazing and it's really easy to use.

Nachteile:

No option for analytics. Landing page visitors look to be dropping off but it would be great if you could put in tracking code to see the behavior flow from the page to either drop off or to your betterez products page.

Review on the New and Improved Betterez Program

Kommentare: I absolutely love the new style of Betterez, it is easier to read and maneuver. The 5 day Operations page is so easy to read, I also like that the Orange bar does not move anymore.
We appreciate the improvements recently made to the Betterez program and find it much more user friendly. We find that any problems or questions to support are being responded to in a timely manner.

Vorteile:

It's easy to understand, allows us to process reservations in half of the time that we were accustomed to. Has cut back on a lot of paperwork.

Nachteile:

The only problem I do not like is going through a reservation and forgetting to add something, when you click the back button you lose all your information on the passenger.

It has been a pleasure working with Betterez to get our new service off the ground

Kommentare: Since implementing Betterez our new service has forged ahead. We are now fully digital, our drivers can scan and board customers easily and quickly, and our business processes are integrated because of our new reservations and ticketing system from Betterez. The platform is easy to use and people across our entire operation, such as our team in finance, are benefiting from it.

Vorteile:

Very useful and intuitive scanner, quick system implementation – launched go-live in two weeks, awesome and readily-available customer support team

Nachteile:

So many features, so little time! We know there are other features of the platform that can help us be more productive – in time we plan on implementing them.

Betterez is working well for our company!

Kommentare: Our company has just started working with Betterez this year and so far it is going smoothly. The website is easy for our customers to use and their support team is good with getting back to us in a timely manner to resolve any issues. They are also working with us on customizing their product to better serve our needs for future progression. Overall I would recommend them to other bus companies for their ticketing needs.

Vorteile:

Customer friendly and easy to use.

Nachteile:

Needs tweaked to better suit our needs. Although they are working on upgrades for us and show the ability to sometime in the future meet all of our needs.

Satisfies Our Need

Kommentare: We use this software to purchase bus tickets for a top customer to aid them in getting students home on breaks. While it is a way of providing customer what they need, we are not fully utilizing the software the way it is intended to work. Customer is looking at switching to the online ordering feature but many modifications will need to be made to accommodate their needs. Some features still have bugs and need worked out to make it fully productive for us. Overall, satisfied with the product, just anxious to get all features working for our need.

Vorteile:

convenience of possible online ticket purchasing the dashboard being able to retrieve information from history fairly simple to navigate and make changes

Nachteile:

not able to make direct refunds in software and having to go through back door with credit card company to initiate a refund does not put saved customers in alphabetical order limited credit card types accepted

YARTS and Betterez--- Making your travel to Yosemite car and care-free

Kommentare: Betterez has promised and delivered. YARTS (Yosemite Area Regional Transportation System) has tried several other online reservations systems for its complex schedules and fares. No other company has been able to deliver the services needed. Betterez was a smart choice for YARTS and has helped us in our effort to go green and make the visitor experience to Yosemite that much more magical. With hassle free reservations and an amazing support staff, YARTS is proud to recommend and partner with Betterez Inc.

Vorteile:

Ease of use

Nachteile:

No IOS app

AWESOME Product

Kommentare: Betterez has continually exceeded our expectations for a ticketing platform. Our Metro Express service has dynamic schedules driven by the ridership of two private colleges as well as regular service to the Twin Cities of Minneapolis/St. Paul. We needed a platform that offered a "hands on" ability to maintain and adapt to the needs of our customers. Switching from our existing ticketing system was fast and flawless. The self service capabilities are phenomenal. Our customers truly appreciate the fully-responsive web sales site for purchasing tickets on the go- which is an absolute must for today's traveler.

Vorteile:

Hands on maintenance and execution.

Nachteile:

The fact we didn't switch sooner.

Review for Betterez

Vorteile:

The design is elegant, and is very easy to use the software.

Nachteile:

There isn't enough parameters that we can change.

Easy to work with

Kommentare: The folks at BetterEz have been receptive to input and recommendations. It, unfortunately, cannot happen overnight, but we appreciate the ability to work with a company for further development of software.

Very good and easy e-website!

Kommentare: Easy to use, very good for my customer (good looking and easy)

Vorteile:

The customer support. They are always available for me. Good looking selling for my customers and easy to use.

Nachteile:

I should be able to pay the better fee online and not by check.