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USU Knowledge Management

USU Knowledge Management

Deutschland Lokales Produkt

Was ist USU Knowledge Management?

Knowledge Center ist eine aktive Wissensdatenbank. Sie bereitet die Wissensinhalte für Ihre Service-Mitarbeiter automatisiert auf, sodass die passende Information schnell und bedarfsgerecht angezeigt wird. Damit unterstützt Knowledge Center aktiv Ihre Agents und Serviceprozesse und garantiert produktiveres Arbeiten.

Wer verwendet USU Knowledge Management?

Knowledge Center ist die Wissensdatenbank über alle Branchen und Fachbereiche hinweg. Speziell im Kundenservice und IT-Service bieten wir messbare Mehrwerte.

USU Knowledge Management Software - 1
USU Knowledge Management Software - 2
USU Knowledge Management Software - 3

Du bist nicht sicher, ob USU Knowledge Management das Richtige ist? Mit einer beliebten Alternative vergleichen

Germany
USU Knowledge Management

USU Knowledge Management

4,8 (18)
Lokales Produkt
10,00 $
Monat
Kostenlose Version
Kostenlose Testversion
59
6
4,7 (18)
4,7 (18)
4,7 (18)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
25,00 €
Monat
Kostenlose Version
Kostenlose Testversion
194
26
4,0 (18.335)
4,0 (18.335)
4,1 (18.335)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über USU Knowledge Management

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
78%
4
22%
Tariq
Tariq
CEO in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent resource to manage your single source of truth

5,0 vor 3 Jahren

Kommentare: [SENSITIVE CONTENT HIDDEN] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and [SENSITIVE CONTENT HIDDEN] was part of the journey at every step.

Vorteile:

Ease of use, flexibility and the agent interface

Nachteile:

None, the product met all of our criteria

Antwort von USU

vor 3 Jahren

Hi Tariq, We appreciate your review and that USU KM meets all of your needs and is helping to make customer service easier for you and other agents! Let us know if you have any other feedback or requests!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Tool for Contact Centers

5,0 vor 5 Jahren

Kommentare: We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

Vorteile:

Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.

Nachteile:

Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.

Antwort von USU

vor 5 Jahren

Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges! We are definitely aware of the issues with English documentation and are working to remedy that with new staff. In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience.

Judy-Ann
Knowledge Management Specialist in Trinidad und Tobago
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Knowledge Center is excellent!

4,0 vor 5 Jahren

Vorteile:

This user-friendly software is very adaptable with very cool features.

Nachteile:

At this time, I an unable to say .......

Antwort von USU

vor 5 Jahren

Hi Judy-Ann, thanks for taking the time to leave a review for us! we'd love to hear more details of what you like and find most useful about the tool as well as any suggestions you have!

Keith
Manager in USA
Medizinische Geräte, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference

5,0 vor 3 Jahren

Kommentare: The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

Vorteile:

Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project.

Nachteile:

Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team

Antwort von USU

vor 3 Jahren

Thanks so much Keith for taking the time to leave a detailed review. We pride ourselves on being focused on KM for service, not a general purpose add-on module. So it's glad to hear customer feedback that supports it!

Stephanie
Manager, Knowledge Management in USA
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

USU Knowledge Management will empower your business and users

5,0 vor 3 Jahren

Vorteile:

The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.

Nachteile:

There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

Antwort von USU

vor 3 Jahren

Hi Stephanie, Thank you so much - we appreciate your feedback! We are glad that USU Knowledge Management is helping your users engage with your content. Keep in touch with any additional thoughts or questions! Thank you!