Wer nutzt diese Software?

Knowledge Center ist die Wissensdatenbank über alle Branchen und Fachbereiche hinweg. Speziell im Kundenservice und IT-Service bieten wir messbare Mehrwerte.

Durchschnittliche Bewertung

15 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Unymira USU
  • https://www.unymira.com/
  • Gegründet 1977

Über Knowledge Center

Knowledge Center ist eine aktive Wissensdatenbank. Sie bereitet die Wissensinhalte für Ihre Service-Mitarbeiter automatisiert auf, sodass die passende Information schnell und bedarfsgerecht angezeigt wird. Damit unterstützt Knowledge Center aktiv Ihre Agents und Serviceprozesse und garantiert produktiveres Arbeiten.

Knowledge Center Funktionen

  • Anpassbare Vorlagen
  • Audioinhalte
  • Bildbearbeiter
  • Dokument-Indexierung
  • Elektronische Formulare
  • SEO-Management
  • Textbearbeitung
  • Versionskontrolle
  • Video-Inhalte
  • Volltextsuche
  • Website-Management
  • Batch-Daten Kommunikation
  • Chat / Messaging
  • Content-Management
  • Druck-Management
  • E-Mail-Verteilung
  • Multi-Channel-Kommunikation
  • On-Demand Kommunikation
  • Personalisierung
  • Video-Inhalte
  • Vorlagen-Management
  • interaktive Inhalte
  • Einstellungen (Personalbeschaffung)
  • Ertragsmanagement
  • Gesundheitswerte
  • Gewinn- / Verlust-Analyse
  • Kommunikationsmanagement
  • Konto-Benachrichtigungen
  • Kontoverwaltung
  • Kunden-Lebenszyklus-Management
  • Kundenbindung
  • Nutzung-Nachverfolgung / -Analytik
  • Beschaffungsmanagement
  • Configuration Management Database (CMDB)
  • Fernbedienung
  • IT-Asset-Management
  • Mobiler Zugriff
  • SLA-Management
  • Self-Service Portal
  • Störfallmanagement
  • Veränderungsmanagement
  • Wissensdatenbank
  • Content-Management
  • Diskussionsforum
  • Entscheidungsbaum
  • Katalogisierung / Kategorisierung
  • Kollaboration
  • Self-Service Portal
  • Volltextsuche
  • Wissensbasis-Management

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Die hilfreichsten Reviews für Knowledge Center

Great Tool for Contact Centers

Bewertet am 8.7.2019
Technical & Systems Writer
Medizinische Geräte, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

Vorteile: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.

Nachteile: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.

Antwort des Softwareanbieters

von Unymira USU an 9.7.2019

Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges!

We are definitely aware of the issues with English documentation and are working to remedy that with new staff.

In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience.

Made Life Easier and Stats Better

Bewertet am 18.3.2019
Jens K.
Managing Director
Personalwesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Main reason we chose Unymira was the multilanguage support and the fact that it’s a whole knowledge platform, not just a knowledge base. We use Salesforce as a CRM and are starting to do customer service on social networks too, but it’s been a mess. Right now we’re just using the standard knowledge base but because they have so many integrations and additional modules, we can easily expand next year so we can centralize both our knowledge as well as all the communication channels. That alone will make a dramatic difference in our KPIs and I think make employees happier too because their job is easier.
Having such a big knowledge platform like KC has already been helpful for all of our contact center employees. Of course rolling out anything new meets with groans but nearly everyone was convinced immediately.

Vorteile: Multiple languages is really nice. Makes English/Spanish/French articles easier since they are all linked together vs. in separate Word files like before. It was an issue in the past for us and the multilingual support was a big plus for us. Offering both on premise and SaaS is nice too because all the competitors only offer SaaS and we initially weren’t sure which one we’d need.

Nachteile: Users complain they can’t individually customize the look but this isn’t a core functionality issue that matters on my level. My sales POC said a new version is coming this year anyway and the screenshots I saw look better.

Antwort des Softwareanbieters

von Unymira USU an 28.3.2019

Jens - Thank you for your review and you're absolutely right, Knowledge Center 7 is coming later this year which features a number of improvements including to the look and feel.

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