Wer nutzt diese Software?

Knowledge Center ist die Wissensdatenbank über alle Branchen und Fachbereiche hinweg. Speziell im Kundenservice und IT-Service bieten wir messbare Mehrwerte.

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support währen der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Unymira USU
  • https://www.unymira.com/
  • Gegründet 1977

Über Knowledge Center

Knowledge Center ist eine aktive Wissensdatenbank. Sie bereitet die Wissensinhalte für Ihre Service-Mitarbeiter automatisiert auf, sodass die passende Information schnell und bedarfsgerecht angezeigt wird. Damit unterstützt Knowledge Center aktiv Ihre Agents und Serviceprozesse und garantiert produktiveres Arbeiten.

Knowledge Center Funktionen

  • Cataloging/Categorization
  • Content-Management
  • Decision Tree
  • Diskussionsforum
  • Kollaboration
  • Self-Service Portal
  • Volltextsuche
  • Wissensbasis-Management

Empfohlene Produkte

Die hilfreichsten Reviews für Knowledge Center

Made Life Easier and Stats Better

Mit Google übersetzen Bewertet am 18.3.2019
Jens K.
Managing Director
Personalwesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Main reason we chose Unymira was the multilanguage support and the fact that it’s a whole knowledge platform, not just a knowledge base. We use Salesforce as a CRM and are starting to do customer service on social networks too, but it’s been a mess. Right now we’re just using the standard knowledge base but because they have so many integrations and additional modules, we can easily expand next year so we can centralize both our knowledge as well as all the communication channels. That alone will make a dramatic difference in our KPIs and I think make employees happier too because their job is easier.
Having such a big knowledge platform like KC has already been helpful for all of our contact center employees. Of course rolling out anything new meets with groans but nearly everyone was convinced immediately.

Vorteile: Multiple languages is really nice. Makes English/Spanish/French articles easier since they are all linked together vs. in separate Word files like before. It was an issue in the past for us and the multilingual support was a big plus for us. Offering both on premise and SaaS is nice too because all the competitors only offer SaaS and we initially weren’t sure which one we’d need.

Nachteile: Users complain they can’t individually customize the look but this isn’t a core functionality issue that matters on my level. My sales POC said a new version is coming this year anyway and the screenshots I saw look better.

Antwort des Softwareanbieters

von Unymira USU an 28.3.2019

Jens - Thank you for your review and you're absolutely right, Knowledge Center 7 is coming later this year which features a number of improvements including to the look and feel.

We have had good experience with the software by USU. Our employee use that daily and appreciate it.

Mit Google übersetzen Bewertet am 22.5.2018
Sabrina F.
Projekt manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: I like the automatically resubmission process very well, because it helps to check all the information. This process means, that you can provided the document with an date and the software reminds you to actualize that in an regularly interval. It needs to make sure, that all of our published information are up to date and therefore in a good quality.
Also the very good word search supports people easily find the information they need.

Nachteile: I exists many components/ modules (knowledge miner, knowledge base, etc.), which cooperate together. Sometimes, especially at the beginning, it seems difficult to operate them. Also the individuality of design should be a little bit better in some cases.
These are little things compared with the great value we created with the software of USU.

Lies weitere Bewertungen