TenFold

Could not do my job as efficient without it!

Kommentare: Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Vorteile:

Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Nachteile:

pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call

Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick.

Kommentare: Helps organize each call with a specific sales rep and identify what deal you are specifically working on.

Vorteile:

I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.

Nachteile:

I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.

Tenfold User

Vorteile:

Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Nachteile:

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Very helpful tool with a few pinchpoints

Vorteile:

This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.

Nachteile:

The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.

Tenfold is a great click-to-dial tool that integrates with essential applications.

Kommentare: I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Vorteile:

Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Nachteile:

From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Tenfold the Timesaver!

Vorteile:

Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Huge Time Saver that results in huge ROI!!

Vorteile:

I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.

Nachteile:

Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

Tenfold has helped me organize my daily calls with sales reps.

Vorteile:

I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.

Tenfold gives me my time back by automating 50% of CRM busy work.

Vorteile:

I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Nachteile:

Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Tenfold has improved my sales drastically

Vorteile:

Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Nachteile:

Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Tenfold is useful in logging calls and pulling statistics

Kommentare: It's a helpful tool overall, but could use some tweaking on the floating UI

Vorteile:

Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.

Nachteile:

The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.

This is a great product and keep me very in-sync with my clients'

Kommentare: The software helps me to work with all of my programs.

Vorteile:

The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Nachteile:

Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.

I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it.

Kommentare: It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change.

Vorteile:

I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done.

Nachteile:

Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content

Easy to use click to dial l

Kommentare: The ability to make calls and record notes quickly.

Vorteile:

I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Nachteile:

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Great Tool for the Workplace

Kommentare: I have gotten may benefits from this tool. Tenfold has made my job much easier with managing my customer relations, setting follow ups, keeping track of my tasks for the day; it has boosted my connection rate with the local presence tool anywhere from 10-25% daily. It seems to work perfectly with Salesforce as well.

Vorteile:

Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization.

Nachteile:

The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves.

Easy to use + manage. Doesnt crash, keeps track of everything I need.

Kommentare: Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good.

Vorteile:

Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Nachteile:

Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.

Tenfold is a time saver

Kommentare: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Vorteile:

Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Nachteile:

The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

Tenfold has made me more productive!

Kommentare: It makes me more productive. Keep up the good work you are definitely headed in the right direction!

Vorteile:

I like the fact that I can see my productivity on a daily basis. It shows me where I need to improve and areas I am doing well in. I also like the automated dial feature, and the ability to reschedule a call while I am in a call, This is a real time saver.

Tenfold the time saver

Vorteile:

Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Nachteile:

Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Tenfold has been a great solution to our Customer Service Team!

Kommentare: Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Vorteile:

The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Nachteile:

The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

It has been a really great product to use and is very easy to get used to using. Very smooth.

Kommentare: It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

Vorteile:

I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

Nachteile:

Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

I have used the product for 3 years - all good highly recommend

Vorteile:

Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc

Nachteile:

i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good

Easy, Efficient and Effective!

Vorteile:

Tenfold allows me to multi task and manage a large book of business in a very seamless manner. The software has made organizing my accounts and activities much easier and in turn made my job easier. Having a customers information populate automatically when they call in has been my favorite feature, a huge time saver and allows me to know exactly who I will be speaking with when I answer the phone.

Nachteile:

I have had to trouble shoot the plug in once or twice, but each time I've needed assistance I can always access someone on their team to help.

Great tool!

Vorteile:

Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

Nachteile:

While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

Super easy to use!

Vorteile:

Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

Nachteile:

Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.