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Kapture CX
Was ist Kapture CX?
Kapture ist eine nutzerfreundliche, auf den mobilen Einsatz ausgelegte und vollständig anpassbare CRM-Plattform, mit der du dein Geschäft exponentiell ausbauen kannst, indem du mühelos alle Prozesse in den Bereichen Verkauf, Marketing, Kundenservice, Vertrieb und Inkasso automatisierst.
Kapture wurde unter Berücksichtigung der Bedürfnisse jedes Unternehmens konzipiert und entworfen und hilft dir, dich in diesem hart umkämpften Markt gegen Mitbewerber durchzusetzen.
Wer verwendet Kapture CX?
Hotels, schnelldrehende Produkte, Immobilien, Pharma, Banken, Touren und Reisen, Dienstleister
Du bist nicht sicher, ob Kapture CX das Richtige ist?
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Kapture CX
Weitere gute Alternativen zu Kapture CX
Bewertungen über Kapture CX
CRM Review
Kommentare: Very fast and accurate resolutions
Vorteile:
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Nachteile:
Nothing noticed as such in my association with Kapture team
In Betracht gezogene Alternativen:
Great tool for customer support
Kommentare: We have been providing customer service using Kapture CRM and we are able to scale our support system.
Vorteile:
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
Nachteile:
Only the linkedin integration have some issues and they're still trying to integrate it.
Antwort von Adjetter Media
vor 2 Jahren
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
In Betracht gezogene Alternativen:
Customer Service
Kommentare:
Our overall experience is good.
However, huge opportunities for the organisation to improve on the support levels
Expect the product to get enhanced to serve the clients quickly.
Vorteile:
a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
Nachteile:
a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
In Betracht gezogene Alternativen:
A feature packed tool and cost effective
Kommentare: Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.
Vorteile:
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Nachteile:
At times, the tool does not feel very user friendly. Could be refined to improve user experience.
Regarding the usablity of kapture
Kommentare: We are solving the query of the students via, Email, call and chat who are using our product.
Vorteile:
Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.
Nachteile:
Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.
