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Kapture CX
Was ist Kapture CX?
Kapture ist eine nutzerfreundliche, auf den mobilen Einsatz ausgelegte und vollständig anpassbare CRM-Plattform, mit der du dein Geschäft exponentiell ausbauen kannst, indem du mühelos alle Prozesse in den Bereichen Verkauf, Marketing, Kundenservice, Vertrieb und Inkasso automatisierst.
Kapture wurde unter Berücksichtigung der Bedürfnisse jedes Unternehmens konzipiert und entworfen und hilft dir, dich in diesem hart umkämpften Markt gegen Mitbewerber durchzusetzen.
Wer verwendet Kapture CX?
Hotels, schnelldrehende Produkte, Immobilien, Pharma, Banken, Touren und Reisen, Dienstleister
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Kapture CX
Bewertungen über Kapture CX

Scalable solution for all CX needs
Kommentare: Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow
Vorteile:
Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless.
Nachteile:
While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software.
Kapture has been a turning point for customer support automation
Kommentare: Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.
Vorteile:
Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out.
Nachteile:
Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too!)
Kapture review
Kommentare: The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT.
Vorteile:
there's nothing special, but it works smoothly.
Nachteile:
The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds.
Regarding the usablity of kapture
Kommentare: We are solving the query of the students via, Email, call and chat who are using our product.
Vorteile:
Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.
Nachteile:
Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.
In Betracht gezogene Alternativen:
Great tool for customer support
Kommentare: We have been providing customer service using Kapture CRM and we are able to scale our support system.
Vorteile:
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
Nachteile:
Only the linkedin integration have some issues and they're still trying to integrate it.
Antwort von Adjetter Media
vor 2 Jahren
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
In Betracht gezogene Alternativen:
Customer Service
Kommentare:
Our overall experience is good.
However, huge opportunities for the organisation to improve on the support levels
Expect the product to get enhanced to serve the clients quickly.
Vorteile:
a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
Nachteile:
a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
In Betracht gezogene Alternativen:
A feature packed tool and cost effective
Kommentare: Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.
Vorteile:
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Nachteile:
At times, the tool does not feel very user friendly. Could be refined to improve user experience.
In Betracht gezogene Alternativen:
absolute Mess
Kommentare: Managing customer data and tracking sales.
Vorteile:
The marketing looked great, customizable
Nachteile:
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

CRM Review
Kommentare: Very fast and accurate resolutions
Vorteile:
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Nachteile:
Nothing noticed as such in my association with Kapture team

Most customizable CRM in the market
Vorteile:
Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.
Nachteile:
Sometimes the chats become slow and unresponsive
Helped in thorough ticket management
Vorteile:
Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.
Nachteile:
The User interface could be better for improved user experience.
An Expert Analysis
Vorteile:
Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble
Nachteile:
I love kapture dashboard and make comfortable work and mange the time
Good but can be a beter
Vorteile:
Multiple mails under 1 chain. New ticket interface.
Nachteile:
1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time.
User friendly tool for customer support.
Kommentare: Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
Vorteile:
Ticketing system along with side by side email sending option the customer and tickets can be easily searched.
Nachteile:
Side conversation opens new tickets which can be avoided.
About Kapture
Kommentare: It's help me to manage the data of my team and i can do the analysis very easily that how my team working. Also, for brand prospective it help me fo the analysis.
Vorteile:
The management system you got everything in one software like social, contact center, emails
Nachteile:
It's just tech issue which occurs on very frequent basis
Kapture using review
Kommentare:
Over all experience is good
It helps me in my daily activity and track the breakdown and backend support
Vorteile:
I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this
Nachteile:
Sometime it automatically closed and again we need to fill the details
Kapture Feedback from Adret
Vorteile:
I think Kapture is a decent tool to manage Helpdesk team.
Nachteile:
Instagram Ad comments are not visible, Also automation would not be easily available.
Kapture Help desk tool working
Kommentare: It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better
Vorteile:
It is easy to use and support will be there as dedicated support is there for your account
Nachteile:
Development part of new feature is very slow. it tooks a lot of time to complete a very basic development
Kapture Review
Kommentare: All good
Vorteile:
The interface and management system. Also, the queue alignment
Nachteile:
Nothing as such only tech issue that occurs in interval

Never do business with Kapture CRM
Kommentare:
We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!
During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction.
https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar
Vorteile:
Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.
Nachteile:
We happen to have a really bad experience with them and this is an honest review of the ordeal.
Kapture CRM
Kommentare: It was good experience
Vorteile:
everything. Tabs, home page, descriptions
Nachteile:
Easy to use. Anyone can learn easily,
overall good app for crm
Vorteile:
location based customer enables to plan accordingly
Nachteile:
No filter to select customer city/state wise
Very good quality CRM
Kommentare: The CRM is good but it will take some time to understand the flow and to get use to
Vorteile:
The reminder & lead maintaining as well as tag lead is the best part
Nachteile:
The tool is little hard to use for the first timers they can make it more easy
Feature Packed and One stop solution for all the customer support.
Vorteile:
Easy to use and understand! One platform to connect all the other platforms.
Nachteile:
There is not much, it's just sometimes the software faces downtime.
Kapture CRM Benefits
Kommentare: Working with Kapture from past 1 yeear and it is easy accesssible and can communicate to client with any escalation and provide the resolution.
Vorteile:
Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .
Nachteile:
Single ticket closures are getting huge time