Aircall

Ohne Mahnung den Service abgeschaltet

Kommentare: Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten.

Vorteile:

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile:

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Ich dachte, Aircall wäre toll...

Kommentare: Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen...

Vorteile:

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile:

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Support nicht vorhanden.

Kommentare: Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden!

Vorteile:

Das Einrichten funktioniert sehr einfach.

Nachteile:

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Unzuverlässig

Kommentare: Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.

Vorteile:

Nichts - und mehr gibt es nicht zu sagen

Nachteile:

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Positives Erlebnis

Kommentare: Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Vorteile:

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile:

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Schlechte Programmierung

Kommentare: Schlecht.

Vorteile:

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile:

Andauernde Störungen, schlechte Programmierung.

One of the best tools to do recordings

Vorteile:

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Nachteile:

- The speed with Hubspot could be improved- SMS integration could be better

Aircall does everything!

Vorteile:

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Nachteile:

I can't think of anything negative about Aircall.

Poor call quality, ridiculous pay terms and cancelation policy

Kommentare: Very disappointed with their services, will NEVER use again

Vorteile:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Nachteile:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Best software

Vorteile:

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

Nachteile:

- Some sync failures with Hubspot - Low support - Some software bugs

Disciple Media Sales Team

Vorteile:

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile:

Easy to use, relatively cheap, good UX it has also never broken.

Essential for our outbound efforts.

Vorteile:

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile:

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Gliding through calls, with Aircall

Kommentare: Great job program and makes life much easier in this industry

Vorteile:

Very fast to maneuver, it pops up quckly on the screen, from background.

Nachteile:

Doesnt have emojis for text, and sometimes the

AirCall Review

Vorteile:

Great tool with amazing UX. Easy to roll out to the org.

Nachteile:

The dashboard and data functions are all added extras. Upfront cost is not real.

Effortless communication

Vorteile:

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Nachteile:

Is easier to update on the mobile than on the computer

Great for having Control over your calling list

Vorteile:

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Nachteile:

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Call Tracking and Distribution done right

Vorteile:

We can freely distribute our calls between our 15 sales agents. It is easy to intervene and make changes for holiday periods or update numbers.

Nachteile:

There can be bugs and some numbers can act weird. Testing is required after each deployment.

Extraordinary Experience/Great Softphone I utilized up until this point

Vorteile:

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Nachteile:

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Aircall helps me hit my target

Kommentare: As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording.

Vorteile:

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Nachteile:

There are a few occasions that calls are not connected or bad line.

Deceptive business practices. Non-existant support.

Vorteile:

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Nachteile:

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Aircall opinion/experience

Kommentare: Modernization of communication tools at work, history + contacts which are closer to mobile use.

Vorteile:

Disappearance of the physical telephone, portability

Nachteile:

Special numbers not available such as short numbers

Very easy to integrate with other softwares

Vorteile:

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Nachteile:

We have found the pricing to be higher than expected, especially for additional features or users.

In Betracht gezogene Alternativen: yuu Phone

Zuvor genutzte Software: yuu Phone

my review

Kommentare: aircall is easy to take in hands and usefull in the post call aspect but some problems arrive sometime during the calling or when we are called

Vorteile:

the recording of the call and to move the information to a CRM is very useful

Nachteile:

some bug arrive sometime when we are called or when we call

Good phone option if your business is spread all over the world

Vorteile:

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

Nachteile:

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.

Need to call? make sure you use Aircall.

Vorteile:

Ease of use, it is a pretty simple app with a lot to take advantage from.

Nachteile:

So far I don't have any complaints about Aircall.