Wer nutzt diese Software?

KMUs, die mit ihren Kunden per Telefon sprechen müssen, um Geschäfte abzuwickeln.

Durchschnittliche Bewertung

150 Bewertungen
  • Gesamt 4.2/5
  • Benutzerfreundlichkeit 4.4/5
  • Kundenservice 4.3/5
  • Funktionen 3.9/5
  • Preis-Leistungs-Verhältnis 4/5

Produktinformationen

  • Startpreis 30,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Aircall
  • http://aircall.io
  • Gegründet 2014

Über Aircall

Aircall unterstützt Unternehmen dabei, mit einem nutzerfreundlichen und leistungsstarken Telefonsystem in der Kundenbetreuung oder im Vertrieb produktiver zu arbeiten.
Wähle alle Zahlen aus, die du für deine Geschäfte benötigst. Sofort. In 40 Ländern.
Teile diese Zahlen mit deinen Teams und entscheide, wie Anrufe verteilt werden.
Verbinde alle Anrufinformationen und -protokolle mit deiner CRM-, Helpdesk- oder Collaboration-Software.
Überwache die Anrufaktivität mit leistungsstarken Analysen.

Aircall Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interactive Voice Response (IVR)
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement
  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Leadmanagement
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Call Center
  • Mehrfache Skripts
  • Stimmenanpassung
  • Telefon-Tasteneingabe
  • Text in Sprache (verwandeln)
  • Umfrage-Management
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Archivierung
  • Aufzeichnung bei Bedarf
  • Aufzeichnung der Bildschirmaktivität
  • Bookmarking-Aufzeichnung
  • Dateitransfer
  • Ereignisgesteuerte Berichtserstattung
  • Programmierte Aufnahme
  • Sofortiger Abruf
  • Teilen von Anrufen
  • Verteilte Anrufaufzeichnung
  • Videoanruf-Aufzeichnung
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anrufüberwachung
  • IVR / Spracherkennung
  • Mitarbeiterverzeichnis
  • Mobiler Zugriff
  • Virtuelles Callcenter
  • Webkonferenzen
  • Weiterleitung von Anrufen (Call Routing)
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)
  • Anrufaufzeichnung
  • Interactive Voice Response (IVR)
  • Kontaktmanagement
  • SIP-Trunking
  • Vereinheitlichte Kommunikation
  • Weiterleitung von Anrufen (Call Routing)
  • Zugriffskontrollen/Berechtigungen

Die hilfreichsten Reviews für Aircall

Aircall for Student Media Creator Support

Bewertet am 10.4.2017
Nicholas S.
Multimedia Specialist
Hochschulbildung, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Vorteile: Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Nachteile: The mobile app is a bit rough around the edges, but that's minor compared to the above.

The best way to set up a call center and to enable support!

Bewertet am 26.1.2019
Murali K.
Business Development Manager
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.

Nachteile: We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.

Great Product & Onboarding

Bewertet am 12.12.2019
Hitesh S.
Founder
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: AIrcall from the demo , trial and implementation was super! They were so patient

Vorteile: Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Nachteile: Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

Untethered Customer Service

Bewertet am 30.9.2019
Verifizierter Rezensent
Operations Manager
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This service has allowed us to affordably untether from traditional landlines and use integrated call center solutions for our small business. These options are often only available at larger enterprise level solutions, so we have been pleased with what we can get for the price.

Vorteile: I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy. Sales staff helped to create a custom billing plan for our needs.

Nachteile: Support isn't always great. Communicating bugs has been frustrating. And there are bugs. The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.

Not Terrible, but Not Gamechanging

Bewertet am 23.10.2019
Ian P.
Principal Account Executive
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Vorteile: What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Nachteile: What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Lies weitere Bewertungen