InSync EMR

Vorteile: I love that InSync understood from the start that all practices (even within their own specialty) have very specific requirements and needs. Insync personalized the software to accommodate the needs of our practice and also tailored the EMR's work flow to mirror our current work flow pattern. This allowed for a much smoother transition. InSync was our practice's second attempt to transition to an EMR system. Our previous vendor's software was very restrictive and offered very little in the way of personalizing it to meet our needs. It wasn't user friendly and their technical support wasn't very supportive or helpful. Being user friendly is extremely important. Even if an EMR is tailored to your needs, if you can't figure your way through it in a quick, easy manner, you will end up frustrated and unhappy with your EMR choice. InSync's EMR is VERY USER FRIENDLY and is set up in a SENSIBLE MANNER that doesn't get you lost or confused. InSync made our transition from paper to EMR pretty darn easy for such a big, sometimes scary, undertaking. I can't say enough about how much support they offered both technical and personal (needed some emotional hand holding at times!). They went out of their way to make sure we successfully transitioned and they continue to be there for any ongoing support we may need.

Nachteile: The only thing that I could say here was that I wish I could have extended the 3 day onsite training to 30 days! Uh, but that would be unreasonable I know :-) But in reality, InSync, although not physically present in my office anymore, has always been available to answer my questions, guide me when needed and to help troubleshoot solutions. By "troubleshoot solutions" I don't want to imply there are any "issues" with the software. I haven't found any "issues" as of yet. I happen to have very high expectations of what I was looking to capture from an EMR, and how I could use it to help our practice meet AND score high on ALL clinical measures across the board for P4P, HEDIS and Meaningful Use. So by "troubleshoot" I just meant we worked to make sure this could be achieved. I am happy with the outcome.

Kommentare: Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though: -Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table). -The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.

Vorteile: The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

Nachteile: This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically." Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of. Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

Kommentare: Overall experience has been great. It solves the problem of having a "one stop" shop for scheduling, documenting, storing, and keeping insurance information on our clients.

Vorteile: Everything is housed in one program: billing, documentation, schedule, forms.

Nachteile: Remembering how to change or edit things as an admin is extensive. Perhaps having a manual to give new customers may help this process.

Kommentare: The entire team is flawless and go above and beyond to help us with every single question we ask, and we ask a ton of questions. They never make us feel like we are bothering them with the same question, as a matter of fact, I feel like we are they only client, when I know that’s just not the case.

Vorteile: The customer support you receive from the time of the sale to launch and even after is excellent. They hold your hand through the entire process making a very stressful situation manageable, including training our 65 providers.

Nachteile: Seems like a few things have more steps than should be necessary to complete on the PM side.

Kommentare: This product appears to be designed primarily for larger primary care practices. We are a pediatric rehabilitation practice, providing OT, PT and SLP. It has many bells and whistles which you cannot "turn off". Software is very rigid and not intuitive; has a mind of it's own and does not allow for customizations of any kind suitable for our practice. Customer service is mostly prompt but majority of support comes from India; representatives often do not have mastery of the English language; there has been a clear lack of understanding of the needs of our practice since day one, heightening our frustration and lengthening the overall support process. It has been a cycle of poor communication with inSync; appears that the left hand does not know what the right is doing and vice versa. Owner has gotten directly involved via weekly phone calls but progress continues to move along at a snail's pace. This product has cost our company revenue and significantly damaged our morale. Do not waste your time or money.

Vorteile: Cloud-based so you can apparently document from anywhere. When not being booted off the system, it was a plus.

Nachteile: Frequent glitches, sessions frequently timeout, documentation by clinicians repeatedly lost, cost. Too many icons, most of which I was informed could be modified or removed. Repairs/fixes requested by my team often result in "enhancement requests" that can be as far as 6-9 months out. Other requests that ARE addressed appear to "undo" repairs that have actually been performed. Too many clicks to navigate; the simplest tasks take far too long, impacting clinician productivity.