Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Was ist Subbly?
Cloudbasierte Lösung für Unternehmen, um Abonnementgeschäfte mit Funktionen wie Auftragsverwaltungssystem, Export und mehr zu starten.
Wer verwendet Subbly?
Abonnementmanagementlösung für E-Commerce-Unternehmen, die Betrugsprävention, Auftragsverwaltung, wiederkehrende Abrechnung und mehr ermöglicht.
Du bist nicht sicher, ob Subbly das Richtige ist?
Mit einer beliebten Alternative vergleichen
Subbly
Bewertungen über Subbly
Outrageously exceptional customer service
Kommentare: Excellent.
Vorteile:
After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.
Nachteile:
No cons. Honestly. Anything that could improve technically, Subbly leaps on it.
In Betracht gezogene Alternativen:
Love subbly ❤️
Kommentare: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.
Vorteile:
I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀
Nachteile:
They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀
In Betracht gezogene Alternativen:
Great Experience
Kommentare: Overall my experience has been great, and I look forward partnering with Subbly.
Vorteile:
What i like most about Subbly is are the features available to customize your website and designs. I also like how responsive the support team has been in answering all of my questions and helping me through any issues I had in a timely manner. I also commend the fact that they have multiple instructional videos explaining how to use the features offered to build your site the right way.
Nachteile:
The complexity of some of the tools and features to use to build and/or integrate into your sight can be a bit trivial to use or learn how to use for the average website builder/business person.
Unpleasant Experience with Subbly – Not Recommended
Kommentare: I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.
Vorteile:
Responded quickly, but not enough to resolve our request
Nachteile:
1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.
Antwort von Subbly
vor 8 Monaten
Unfortunately there was a breakdown in internal escalation processes, and even though I personally reached out to rectify the situation and to explain that we did have the necessary provisions and capabilities for their needs, the ship had unfortunately and understandably sailed. Internally we have done some education and tightened up processes to prevent this happening again. Extending my personal apology again for this mishap, and I wish the merchant the best of luck and future success with their onwards subscription-first mission! Stefan Pretty CEO & Founder
It's a good option to start your subscription business
Vorteile:
I liked the ease I had to make a website. It was pretty drag and drop, which coming from WordPress (where it had such a steep learning curve), was a Godsend. Especially because I had to run my business in the background too. I also liked the help of almost all my questions with their library. They have videos, articles and if you really need it, you can message or have a conference call it get someone to explain features. Also, it's reassuring to know that your customer data and info is in good hands. If there's an issue, there's a group of people who can hold your hand and help you.
Nachteile:
It was still a learning curve which is to be expected. However, when you learn Subbly's features it feels like you're caging yourself in because there's much less customizability (unlike WordPress). There were several instances where I had to change parts of my business because Subbly wasn't capable of some of the things I was asking. It can be pretty frustrating because you're molding your business to adapt to Subbly, when I thought the platform would be a good tool for my business to be better. So, I think maybe making the platform more customizable in the future, would help people who are moving from WordPress not lose the freedom to make their business however they want without compromising so much, so having to change parts of their model to adapt to Subbly.
In Betracht gezogene Alternativen:
Unprecedented customer service!!
Kommentare: Our overall experience was outstanding! Looking forward to working with Subbly!
Vorteile:
I can not get over the fact that I got to speak with a REAL human being ([sensitive content hidden]), and a lovely one at that! He was so helpful and encouraging about our new business and assuring us that he will help anytime we need it. This is a tremendous benefit when compared to other website platforms out there (that I won't name). Thank you, thank you, thank you!!!
Nachteile:
Nothing to be unsatisfied with! We are just beginning and so far it has been wonderful!
Amazing product, lovely interface and fantastic customer service
Kommentare: Simply brilliant. Intuitive, seamless, supportive and user-centric.
Vorteile:
I can't recommend Subbly high enough to potential customers. Not only is the product brilliant, but the customer service is second to none! The Subbly team are friendly and proactive and will go as far as sending you personalised guidance videos. Can't wish for more!
Nachteile:
A little hard to integrate digital downloads
In Betracht gezogene Alternativen:
Love it so far!
Kommentare: Excellent service. Highly responsive and eager to help.
Vorteile:
Simple to set up, beautiful templates, lightning fast. What’s not to love?
Nachteile:
It would be perfect if I could connect directly to Mailerlite, but there’s a workaround with Zapier, so that isn’t a huge deal.
In Betracht gezogene Alternativen:
Good product, fair price
Kommentare: Very good - will come back when I have a new subscription product in mind
Vorteile:
Very simple to integrate, works very well and is pretty versatile
Nachteile:
At first true integrating was tricky for a non coder, but customer happiness helped me and then everything worked as planned
High professionalism in how to pay close attention to our request
Kommentare: The customer service were very professional and very into to assist us to resolve our request.
Vorteile:
We really appreciate the professionalism in how the customer service diligent worked hard to pay close attention to our request about to active the SSL Certificate of Power Full Care Box website. We are really thankful their services.
Nachteile:
We don't have anything to say about this because we were pleased with their assistance.
In Betracht gezogene Alternativen:
Subbly - from a content creator and artist's perspective
Kommentare: My overall experience has been smooth and the transition from my previous platform, seamless. I was able to set up the subscription tiers and integrate the code into a landing page on my website within a single day. I've yet to encounter any hiccups but I'm fully confident that if I do, their customer service team will be quick to reply. So far all my questions have been answered by their robust help pages. Instead of a paltry FAQ page, they have an entire bible on how to use their site. Since moving to Subbly I've seen my subscribers nearly double. I've had nothing but compliments from my supporters on how easy and professional the checkout/subscription process has been for them.
Vorteile:
By far my favorite feature is the integrated survey option. Rather than having to create a send a separate questionnaire to my subscribers, I can create a unique survey for each subscription tier. This has allowed me to tailor my product to individual customers and provide a much more personal experience while also up-selling additional items.
Nachteile:
The one feature I would like to see implemented differently is the current inventory tracking options. I am not currently selling individual items, only subscriptions, but I would like the ability to limit the number of subscriptions available for a given tier. Currently the only way to do this is to add the "inventory tracking and management" add-on to your Subbly subscription. At $39/mo this is an expensive feature for someone like myself who isn't really looking to track inventory, just limit subscriber numbers. At the moment I find it too large of an expense for me to justify adding it to my account.
In Betracht gezogene Alternativen:
Subbly CAN DO IT ALL
Kommentare: I am so excited to have the ability to offer digital products with my subscription boxes. Also, they created a community of subscription box companies in a Facebook group to provide a space for people to find support or bounce ideas off each other.
Vorteile:
So easy to use!! Since I was just starting out they helped me think of things I hadn't thought of yet. Also, the customer service is EXCEPTIONALLY amazing (and super patient) honestly I was messaging them everyday setting up even before I starring paying for my plan.
Nachteile:
I can't really think of anything I would need outside of what Subbly offers.
In Betracht gezogene Alternativen:
Waaaay better than shopify, despite missing a few features
Kommentare: I was struggling with costing with Shopify. Everything was an extra cost and it all added up to be way too much.
Vorteile:
the support team is AMAZING. I used/still use them frequently, but not because it's hard software to use, it's in fact so easy that i find myself trying more complicated things than before (i'm not a techie). Also, the price includes just about everything (analaytics, subscription billing etc) in the price.
Nachteile:
Integrations and features. I wish there was a bulk inventory import for my products. There are also a few pay-for apps that i wish were a bit cheaper but that's just as I am starting out.
In Betracht gezogene Alternativen:
Thanks Subbly
Kommentare: I feel like if I spend more time with Subbly University, I could use it better. I'm working towards it. But I seriously appreciate you guys. You've been incredibly patient and responsive.
Vorteile:
Subby has made it so that I could easily get my subscription box business off the ground. Their customer service is KING. Seriously unparalleled. It feels like I have Subbly admin as my employees helping me every step of the way.
Nachteile:
I do struggle with using software. The site isn't intuitive (to me) and that is why I have relied so heavily on customer service.
Antwort von Subbly
vor 3 Jahren
Dear Carrie, thank you for taking the time to leave us this review, we really appreciate it. We strive to make every customer experience to be a great one and we're sorry to hear you found Subbly interface not as convenient to use as we've hoped it would be. However, your feedback will help us improve and see how we can make the interface even better!
In Betracht gezogene Alternativen:
Best Tool For Subscription Boxes Out There
Kommentare: I have all of the data I need in my dashboard. The website builder was very simple to use. Best customer service I've ever experienced. They make you feel like part of the team.
Vorteile:
The website builder made everything so simple to design. You have analytics, revenue reports, a customer database, and more, all in one place! But the best thing about Subbly is its incomparable customer service. Even late at night they respond to my questions. I highly recommend them!
Nachteile:
It would be great if they had a marketplace to help users gain more subscribers, but that isn't a fault of the software. It's just a desired feature they can maybe look into in the future.
In Betracht gezogene Alternativen:
Subscription Service Solutions!
Kommentare: Excellent! The product is fantastic and the customer service is phenomenal! I cannot say enough about the customer service and availability of someone to talk to when a question arises. I don't have to wait hours or days for an answer, they get right back to you. It reduces a lot of stress when they are always available to help. I am looking forward to launching my business with help from Subbly!
Vorteile:
The software is intuitive and easy to use. There are lots of customizations that can be made and if there isn't a solution - Subbly will make one! They are all about solutions!
Nachteile:
I haven't had any negatives at this point, they have been very responsive to any needs we have and are always willing to find a solution to my issues.
In Betracht gezogene Alternativen:
Great Product and Customer Service
Kommentare: I have built a completely new website by customizing one of their templates, in a short period of time. I have found their customer service top notch, as they've been close by to answer my endless questions.
Vorteile:
The software just makes a lot of sense to maneuver while building. It's easy to learn for the most part. Templates are easy to customize.
Nachteile:
The Con is really a Pro, but I found that there are so many options for customization, it's easy to be overwhelmed as you keep unearthing a new feature.
Customer Service at this company is PROactive.
Kommentare: I'm starting a new subscription box business and I needed a website. I found a company that specializes in this and very quickly became absolutely and completely frustrated. I was just wishing that I had a friend that would hold my hand while setting this up. I Googled who their competitors are, and came upon Subbly. What a completely different experience. Immediately I noticed that their website showed step-by-step how to set everything up-and they thought of absolutely everything. It couldn't have been more intuitive. But as easy as their software has made things, by far the most impressive thing is this company's customer service department. I then received an absolute onslaught of hand holding. This company's customer service is second to none. The customer service department is actually PROACTIVE. They don't wait for you to have a question-They anticipate what your questions are going to be, then they email you detailed explanations that you receive as your setting up your site. It's feels like you have a friend watching over your shoulder, and answering your questions as you build your new site. The chat box is just as awesome, as your questions are answered almost immediately, and they offer additional tips just to one-up their own customer service. The people could not be more pleasant or helpful. I never imagined that I could have a better customer service experience than Amazon. I was wrong. Subbly has best support, bar none.
Vorteile:
Ease of use. It's truly a turn-key package, and so easy to use.
Nachteile:
Nothing. It's awesome. The only thing better than the software is the excellent customer service.
In Betracht gezogene Alternativen:
Subbly Review
Kommentare: Customer service with Subbly is top-notch! If I had a question, I would receive a video response showing me exactly how to navigate my system to address my question. VERY fast responses and they were easy to contact.
Vorteile:
Subbly's platform is perfect for small business. It is very intuitive and easy to navigate. Inside the platform, Subbly would provide notifications and updates of what was happening in our account in "real language". I love this feature, as it makes it easy to see the activity on my account. The website builder was surprisingly easy, but allowed for a ton of design flexibility.
Nachteile:
There really were not any features that I didn't like with Subbly. I was overall really pleased with it.
Unbeatable customer services
Kommentare: We're happy with Subbly. We don't plan on going anywhere. Good integrations, good features and new ones all the time, great customer service.
Vorteile:
The fact that it's built specifically for sub boxes sealed the deal. Amazing customer service keeps us with this platform It was important to us, when starting out, that they don't hold your box and followers/subscribers hostage if you choose to leave.
Nachteile:
New features can be very glitchy. I wasn't able to use the gift certificate feature during the holidays, because it was buggy. Those sorts of things need to be rolled out during the lulls in the year. Might also be useful to beta new features with existing users at various levels of tech literacy. The website builder could be more straightforward. I'm fairly tech savvy and I had to bring in a designer to set things up. I've had to pull him back in here and there. I want to be able to do it all myself. It would be helpful to have videos for the most common issues. The few videos I watched were not particularly helpful for the initial build out. They need to be made for the person who knows almost nothing. Step by step. Assume nothing.
In Betracht gezogene Alternativen:
Helped me grow my business!
Kommentare: I think it's great! I've researched other platforms and this definitely is the best for the subscription box model!
Vorteile:
I like how easy it is to use! Whenever I have an issue, the customer service is second to none. I like how it's now rolling out new features to help with growing a subscription service.
Nachteile:
I sometimes find that not all apps/services integrate well with Subbly, but this is definitely improving. I also find that website design can be quite basic.
My New Favorite
Kommentare: I am super impressed with the ease of integration as well as the costumer service. With eager anticipation, I will be closely following the progress Subbly makes as a business.
Vorteile:
For a bunch of reasons Subbly is my new favorite. First of all, their CEO and other support staff are extremely available to answer all questions and resolve any problems. More than resolving problems, they want their company to be the best in its field. If you're in need of a service that they currently don't provide, but you think they should, they'll build it. As a therapist who provides online therapy, I want as close as possible to a one stop shop. They are working on becoming that. More than just providing an attractive, efficient, and highly costumizable subscription-based check-out (for which they've partnered with Stripe), they are working creating an online-membership specific interface. They also provide web hosting and a simple DIY web building platform. If I need scheduling I'm sure they'd work with me to integrate it. I get the impression from support team that if you have a need that they don't yet meet, they'll work with you on building and integrating your case-specific requirements.
Nachteile:
Subbly is new and as such is still a work in progress. Its not yet the one-stop-shop solution it has the potential to be, but in my opinion it is well on its way.
Checked out the rest, Subbly is the best
Kommentare: I spent a lot of time researching what product to use to launch my subscription box. I actually started somewhere else and within days had switched to Subbly. Now I'm here to stay.
Vorteile:
1) It's reliable. I love that I can trust Subbly to do the work even while I'm not. I've never had a single customer contact with me with problems with the system. It does what it does, and I don't have to worry about whether it's going to work the way it's supposed to or not. 2) It's supportive and helpful. The support team is crazy knowledgable about the ins and outs of their system and they are always willing to help and see any issue through to its resolution. They always make sure a problem is solved before they leave it. That's actually pretty huge. 3)It's pretty easy to learn, if intimidating at first. I love that even though I'd never made a website before, I could quickly learn to use the tools Subbly provides to make a professional-looking one.
Nachteile:
If anything, I'm not sure the analytics are always correct. Pretty sure the pageviews section isn't working right because I think I had a zillion before I even connected my domain, which makes no sense.
Exactly what my business needed
Vorteile:
Subbly is so easy to use and the customer service is amazing. The analytics are very helpful in determining what I need to tweak each month and the overall health of my business. I love it!
Nachteile:
I wish there was an easy way to print the notes customers send with their gifts.
Antwort von Subbly
vor 3 Jahren
Dear Dorethia, thank you very much for your kind words and for taking the time to leave us this wonderful review, we greatly appreciate your effort!
Customer Service is Amazing!
Vorteile:
Subbly offers a great platform that is custom-built for subscription boxes. They are continually adding new features and improvements based on user feedback. Best of all though (and why I chose them over other platforms) is their amazing customer service. Their responses are quick, personal, and helpful EVERY SINGLE TIME. You can tell they really care about serving their customers and are invested in our success.
Nachteile:
Their new website builder requires has a little bit of a learning curve, but once you use their helpful videos, it's pretty simple to use (and if you ever have a question, they are quick to respond). I'd love to see them add functionality for web-delivered products (in addition to physical sub boxes).