Wer nutzt diese Software?
Immobilienverwalter für Ferienwohnungen oder Eigentümer von mindestens 5 Immobilien
Durchschnittliche Bewertung27 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2014
Magarental ist ideal für alle Immobilienverwalter und bietet einzigartige Funktionen, die in einer integrierten
Lösung vereint sind, die dein Betriebsmanagement einfacher und schneller macht.
Präsentiere deine Immobilien effizient, verwalte die Konten der Eigentümer und deine Kooperationsagenturen.
Rechnungsstellung, Abrechnung und Belegverwaltung erfolgen reibungslos und einfach mit Kunden und
Magarental hilft dir, eine reaktionsschnelle und SEO-freundliche Website mit einer vollständigen und attraktiven
Immobilie zu betreiben.
- Gast-Kommentare / Bewertungen
- Gebühren- / Kommissionsmanagement
- Mehrere Standorte
- Vermietung medizinischer Geräte
- Wiederkehrende Mieten
Die hilfreichsten Reviews für Magarental
Bewertet am 31.8.2018
🥇Go Magarental! Thank you we finally have the right solution and the right partner to success
Kommentare: I have tried and observed over the last 10 years many Property Management Sofware. The optimun does not exist even because we are in a field in continuous evolution and most of Property Manager does not work according to a unique standard practice/flow. I find this the most complete software that can empower a Property Manager to become a SuperPropertyManager saving time on low value added duties (automatized), sharing information/reports to Property Owners, Managing information flows from guests and the facility team. You need as with every software to take your time to try, understand and get the value. Once you understand is perfect.
Vorteile: 😍 Easy and integrated. A Property Management Software that covers also the Channel Manager tools features. Flexible and easy to connect. 📱 Mobile/pad friendly 🎪 Integrated a very nice website customized with payment platform 🤹♂️ Improved continuously 🎯 Customer service that knows not only the software but the business providing insighs beyond their traditional role. 🎮 Allow a remote control of operations on the field very efficient 🎬Integrated with analytics tools! Power BI. 🏆 Great price for value
Nachteile: We there are many minor things that can be improved as with any software but I see day after day new improvements so I am fine with everything.
Antwort des Softwareanbieters
von MagaRental an 11.9.2018
Thanks William, we appreciate much when a professional of vacation rental understand all aspect of our application. Will try to do the best for improve always
Bewertet am 9.11.2018
Magarental, a great choice, but not for everyone.
Kommentare: Our overal experience with Magarental is positive because of its functionalities, possibility to adapt to our requirements and its price quality ratio, especially compared to alternative solutions.
First of all I need to mention that we use this software for connecting our vacation rental product to ota's and other platforms only, hence we are not too familiar with the crm/pms/cms functionalities it has to offer.
Magarental has proven to be quite a different product than what we initially could image, having had previous experiences with larger alternatives. The possibility to personally tweak, verify, adjust or adapt a large number of settings is not for the faint of heart but therefore more appreciated by who has an understanding of the matter. What is most appreciated is the flexibility of the system and the collaboration we have with Magarental.
Nachteile: It can take some time and patience to understand the software and the features it offers.
Bewertet am 1.11.2017
Kommentare: Time saving in organising reservations into work
Vorteile: The power of the product - this product puts the user in control and has many features that allows you to manage reservations, payments and messaging in the front end to services at check in and check out and other times at the back end.
Nachteile: The support is appauling. They give ZERO documentation, provide no useful help in english (Italian owner and staff) as they waste a lot of time waffling instead of listening. And their website development add on takes them nearly 6 months to create despite being templated. Cheap powerful product but woefully understaffed - such a shame.
Antwort des Softwareanbieters
von MagaRental an 6.11.2017
I want to say thanks for your comment about the application and the features and functionality and try to improve our customer support. How you know we are not simple channel manager like our competitors but also a complete PMs that permit in your case to have 4 websites in one application.
In the next months, we have a plan to increment the internal resources in different languages so we can help better our customers and create more documentation off line.
Bewertet am 9.9.2018
Not user friendly and customer service could be better
Kommentare: We did leave a good review when we first joined Magarental but it was in the first few weeks of using the product. The customer service was good at the beginning, 2 years ago, but this did not last. We should have waited longer before writing the first review.
Vorteile: It is a fair price and it is good for book keeping and accounting.
Nachteile: It is not not user friendly at all and is an archaic system. Although there are lots of functionalities (you don't necessary need them all), it could be much more straight forward and less complicated than it is. There are other software options which offer the same functionality or more but are much more user friendly with a more modern design. Be prepared to spend lots of time getting to know the system. The English version of the back office is not correctly translated therefore causes confusion.We got a 2 year deal with them but I did not expect the customer support to be lacking - I would rather have paid more and got better customer service and support. Up until I left, they had not synchronized with Air BnB - this is another reason why we didn't renew the contract. They did say that they would have achieved this synchronization by September but we could not wait.
Antwort des Softwareanbieters
von MagaRental an 18.9.2018
We really feel sorry about this negative review of our company as always your inputs are important to us.
We wish well in your future endeavor and hope that you will come back to see the new streamlined Magarental 3.0 we have just launched.
We take comfort that we were not too harsh on us in our valuation of our overall Rating, Features & Functionality as well as Value for Money.
Our assistance team will miss you , after all the conversation they had with they felt like you were part of the family and that you were starting to use the software at it¿s full potential ( PMS, Channel Manager, MarketPlace and features like automations, invoicing, reporting, API connectivity etc¿
We are hoping to have soon as we have overall the platform.
Your family is missing you, please come back.
Maurizio Lecce CEO of Magarental
Bewertet am 18.9.2016
OUTDATED, NOT USER FRIENDLY, TERRIBLE & NON-EXISTENT SUPPORT AND CUSTOMER SERVICE. STAY AWAY!
It brings me no pleasure at all to leave this review, I write this only to share my experience so that others considering Magarental can make an more educated and informed decision.
Initially I chose Magarental as I saw the potential it could have in helping our business more productive and efficient. It offers an "all in one" solution which includes a PMS (Property Management System), Channel Manager, and option to build an integrated website, which we went for.
Before we signed up, the project / sales manager was always available and on hand for questions I had. After the signup however, it was a totally different story.
What really lets the product down is the lack of customer service and leadership behind their team.
If I had an issue and needed an urgent answer sometimes it literally took 4 to 5 days to get a response from the support team. Some questions went weeks without an answer, and many problems we had were still not solved. I spent more time chasing the Magarental team which left me less time to manage my business.
SIGNUP PROCESS & INITIAL CHANNEL MANAGER SETUP:
The system is built for programmers NOT for apartment managers. The entire process of setting up the calendars, pricing, a new property into the system and mapping to a new channel, is a long and arduous process. The system was not built to be user friendly, so you will spend hours and hours learning to setup even one property in the system. I spent countless calls with the Magarental team as the system is archaic and complicated. When trying to train the staff on how to use the system, they found it equally as difficult. Other systems on the market take just minutes to learn. Magarental takes hours and days, months. WEBSITE BUILDING:
While Magarental offers great looking integrated websites, don't expect much support in this department. The initial contract we signed stated a 3 month lead time for the website to be completed. After the 3 month period I contacted Magarental to find out what the progress was, their answer was "The development team said you haven't updated all your information". What a shocking answer! At no point whatsoever had the Magarental team notified me that any input was needed from my side. Had I not brought the issue up, The website probably would not have been built! It took another 3 months (6 months total) before the website was even close to being completed. There was a complete lack of project management.
Vorteile: The "guest reservation area", where your guests can update their arrival time and set their bed preference, is a great feature. However, customer support is so slow, that even after 6 months of setting up the channel manager and building the website, we never even got to use this feature, as it had not been setup correctly by the Magarental team. Federico was a pleasure to deal with. I felt he genuinely had a desire to help when I had a problem.
Nachteile: The system and its interface is old and archaic. In the day and age of iphones and android phones, using Magarental is like living the the dark ages. A PMS should be be intuitive and user friendly - Magarental is extremely flawed in this, costing your more time, rather than saving you time. The customer support and service is terrible. Communication between their team is non-existent. When I had a problem I found myself having to constantly chase the development team with emails and skype messages, only to find I had to keep re-explaining the same issues to different team members. After being constantly frustrated due to never receiving the customer service I expected, I finally decided to leave Magarental, and requested to cut the subscription a few months early. At not one point were they apologetic, in fact, their attitude was blasé and unconcerned. There was no curiosity as to why I had decided to leave whatsoever. Instead, they insisted that I still needed to continue to pay the contract fees. A few weeks later someone from administration threatened to cut our service, which they did promptly. Strange that when they are after their money, you can get an instant response, yet when you need customer service and support, no one from Magarental is able to respond quickly. If only their service team was efficient as their admin team!
Antwort des Softwareanbieters
von MagaRental an 19.9.2016
I'm very surprised by reading this review from a person who has always been late paying the flat rate. He only paid the flat after many reminder emails of admin, he's not a professional P.M.Furthermore he signed for a basic agree which means a template without any modifications but it worked out completely different. We did many modifications upon his request and he was satisfied fro this.He did not pay anything more for that, never.Reading that there is a lack of customer service is very surprising. When we working on the modifications was ok for him and we¿re always online for any help or customer service but when a customer doesn't pay why does he expect all this customer service!? Also to help him out we decided to let him pay the website (www.oasisapartments.eu) not immediately but every month partly on top of the flats and we must receive 4 yet.He wrote us the stop the payments but continue use MR without pay and we have simply blocked the account and he wrote the review. A.R