Time To Pet

Time To Pet

von Sweet Spearmint Software

Wer verwendet Time To Pet?

Time To Pet is flexible and fully customizable making our system an ideal choice for both the established pet care company with 50+ staff members as well as the new pet sitter just starting out.

Was ist Time To Pet?

Trusted by over 2,000 of the worlds most successful pet care companies and thousands of their pet sitters and dog walkers, Time To Pet is modern pet sitting software. In addition to our basic features like the client portal, integrated scheduling and invoicing, online payments and more - Time To Pet is complete with advanced features like dedicated mobile applications for both your clients and your team, GPS tracking, text messaging and Quickbooks Integrations. Sign up for a free trial today!

Time To Pet – Details

Sweet Spearmint Software

https://www.timetopet.com/

Gegründet 2013

Time To Pet – Preisübersicht

Time To Pet ist verfügbar ab 35,00 $/Monat. Time To Pet bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Time To Pet findest du unten.

Startpreis

35,00 $/Monat

Preisinformationen

You are only billed for active staff members after each billing period!

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Time To Pet Funktionen

Tierpension Software
Abrechnung & Rechnungsstellung
GPS Check-in / Check-out
Kreditkartenbearbeitung
Kundenmanagement
Kundenportal
Mitarbeiter-Management
Schlüsselverwaltung (IT)
Terminplanung
Wiederkehrende Termine

Time To Pet – Nutzerbewertungen

Zeigt 5 von 144 Nutzerbewertungen

Gesamt
4.9/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
5/5
Funktionen
4.7/5
Preis-Leistungs-Verhältnis
4.8/5

TIme To Pet is great! I should have signed up and started using it years ago.

Bewertet am 15.10.2017
Linda G.
President
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.
I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!
I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.
I also really like the reporting options. I use Quickbooks but the reporting options are different.
TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Nachteile: The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.
They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!
I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.
So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Antwort des Softwareanbieters

von Sweet Spearmint Software an 16.10.2017

Thanks for the great feedback!

Great Product, Excellent Service

Bewertet am 25.7.2019
Susan H.
Founder
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The team at Time To Pet (TTP) is wonderful! I transitioned from paper based documentation, Outlook scheduling, and tracking revenue in Excel and Quickbooks (I still use Quickbooks, but you can integrate TTP with it). Converting my data to CSV files for import into TTP was simple. I come from a corporate finance project management, implementation, training and customer support background for banking applications, and the knowledge base, training videos and customer support that the TTP team provides blows all of that away! It's rare if I can't find the answer to a question or issue in the Knowledge Base on my own, and when I do need help, their response time is very impressive. Both my existing and new clients are all very impressed as well. My existing clients found it very easy to switch over from sending me texts or emails, and like that they can now always check their own scheduled visits instead of having to contact me to remind them what they've already booked. New clients are always impressed that a pet sitter would have this type of technology. It definitely adds to their confidence level that they've picked a professional to care for their pets and homes.

Vorteile: This product brings together everything that I was previously managing manually into one coherent process. My clients and I have visibility into the same things, they can update their information for the care of their pets and homes at any time, and scheduling flows seamlessly into invoicing, collections and reporting. The communication option allows the client and all team members to be on the same page, with a maintained history, and no lost texts, or having to communicate information shared in a text with other people. The options for customizing the various features and modules to your specific business needs and preferences provide a lot of flexibility, and it is an excellent value for the money.

Nachteile: Because it's so extensive and has many customization features, there's a bit of a learning curve. The client facing software/app has been made simple enough for client use, but it can still be a little tricky setting up your services so that they are easy for the client to select properly, and then flow through correctly to your scheduling and bookkeeping. This might just be an individual thing for me, as I have clients who pick multiple services on one invoice (a mix of requests for overnight stays plus daytime visits), so it might just be the way that I set it up. These are very minor items, and I've found simple ways to make this all function for me without any tricky workarounds

Antwort des Softwareanbieters

von Sweet Spearmint Software an 29.7.2019

Thanks for the great review!

Great features/Can be overwhelming

Bewertet am 23.12.2019
Grace S.
Owner
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Time To Pet provides excellent support and they continually upgrade the platform based on a roadmap of suggestions from users. Though it is highly functional, we could not overcome the communication difficulties and switched to a different software.

Vorteile: We loved the ease with which we could communicate with our clients. Everything looks professional; bulk email is integrated into the software.

Nachteile: The messaging function allows for three way communication between staff, clients and the office. It is difficult to filter these messages in a useful way and so we found ourselves overwhelmed by volume and frequently we missed messages leading us to miss visits.

Wow

Bewertet am 30.12.2019
Ruth B.
Owner
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Time To Pet is helping me organize our staff information, client information, all communication, invoicing, scheduling, and more. I am incredibly impressed and I am using it ALL the time now. It has already helped us get organized, and I can tell it will help us stay organized as our company grows.

Vorteile: I love that I can manage almost every aspect of our business on this software. I'm still learning all the details, but so far I have been really impressed with how much information I can organize, and how I can streamline all of the different aspects of our business.

Nachteile: Maybe the only con is the limited calendar functionality (can only schedule client events). However, you can sync it up with another calendar such as google, I just personally don't want to do that. This and any other suggestion I've brought up to their support team though has been taken well and they've helped me find solutions or have added my vote for their future additions on their roadmap.

Antwort des Softwareanbieters

von Sweet Spearmint Software an 2.1.2020

Thanks for the great review, Ruth - we appreciate it!

Good programme but has some flaws that need to be addressed

Bewertet am 2.11.2019
Jennifer B.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.

Vorteile: Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks.
Customer Service is very quick and responsive.
Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Nachteile: Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread!
Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling.
Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.