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Time To Pet
Was ist Time To Pet?
Time To Pet wird von mehr als 2.000 erfolgreichen Tierpflegeunternehmen und Tausenden ihrer Haustierbetreuer*innen und Gassigeher*innen als vertrauenswürdig eingestuft und ist eine moderne Tierpensionssoftware. Zusätzlich zu den grundlegenden Funktionen wie dem Kundenportal, integrierter Planung und Rechnungsstellung, Online-Zahlungen und mehr ist Time To Pet mit erweiterten Funktionen wie dedizierten mobilen Anwendungen für deine Kund*innen und dein Team, GPS-Tracking, SMS-Nachrichten und QuickBooks-Integrationen ausgestattet. Bestelle noch heute eine kostenlose Testversion!
Wer verwendet Time To Pet?
Time To Pet ist flexibel und vollständig anpassbar und macht das System zur idealen Wahl für etablierte Tierpflegeunternehmen mit mehr als 50 Mitarbeiter*innen wie auch Tiersitter*innen, die gerade erst anfangen.
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Bewertungen über Time To Pet
Excellent software for people who work with pets
Technologically superior software
Kommentare: Time To Pet's automated confirmations and invoicing system have freed much of my time and allowed me a more hassle-free experience with running my day-to-day operations. The integration with QuickBooks allows me painless bookkeeping and the reports show me exactly where money is coming and going so I can get a better handle on my business. I no longer worry about my staff not being notified about a change to their schedule or their pay being correct. Overall TTP has saved my company so much time and allows us to create a better customer experience, improving the quality of care we offer.
Vorteile:
Its easy to transfer your client lists from previous software and customer support are there to help any time you need. The integration is pretty seamless and TTP has a lot more functionality than some of the older applications. I've been using various pet sit software since 2010, and TTP is far superior on so many levels. The Portal is easily customizable, allowing you a great deal of freedom in creating your business concept.I love that clients cannot schedule without the required fields or vaccinations of my choosing. GPS reports are customizable for different types of visits, and SMS notifications allow clients, sitters, or managers to access important messages all at once, without any back tracking or privacy invasion.
Nachteile:
I would love it Time To Pet used barcoding for keys since it's difficult to search for keys unless you create a customizable field every time you search, being the default search function in TTP is for Names only. Having a larger company makes it easier to track keys using a barcoding system since we have a lot of clients and pets with the same names. I also do care for the view when you are looking at a clients schedule. It looks a bit clunky and is not ordered correctly, so you have to sift through pages of scheules sometimes. A simple calendar view would be more appealing and easier to spot inconsistencies. Lastly, there is no designation for species when adding vaccination requirements, so if you look after exotic pets and require vaccines, they won't be allowed to schedule services. Disabling this feature will not require vaccine records so they have to be manually added with every new pet.
Antwort von Sweet Spearmint Software
letztes Jahr
Thanks for the support and the great review!
In Betracht gezogene Alternativen:
You need Time To Pet, even if you're a solo pet sitter!
Kommentare: My overall experience is 10/10! I've saved myself 10 hours of administrative work with Time To Pet and my only regret is not signing up when the read the first article about it. It mirrors a level of professional to clients and gives them confidence knowing I'll be there for their pets when I say I will. It also allows my business to be transparent with policies and contracts which is extremely valuable.
Vorteile:
One of the most important things to me was to be able to have once central place for my clients to do everything - review & sign a contract, complete care instructions, schedule services, pay their invoice and communciate. After trying to do some of these tasks in one product and other tasks in another product and maybe even have some handwritten notes, I felt too chaotic (and it's just me!). There are some features within each of those tasks I love that I can truly tailor the software to work for my business, to reflect us in many ways from branding to how we offer service timeframes, to automatically charging holiday fees and cancellation fees. If I have to choose my favorite features, they are the ease of scheduling for trips and the ability for customers to sign contracts.
Nachteile:
Integrating with my existing business processes was seamless, plus the onboarding checklist points out businesses processes I could add or improve on. The product can be overwhelming at first because there are so many features to set up, but I feel each feature is important to explore to see if it needs to be implemented for the business. The onboarding made me take a look at my processes and find gaps, so that was an unexpected bonus. Two features I feel could be improved are reminders and texting. Currently reminders to clients (I remind them about upcoming services and invoices due) can be scheduled but I would like to see them automated. I previously used Square for invoicing and I loved how I could set up reminders in that platform. Texting is a feature however there is a limit to the number of texts that can be used before an additional charge and recently the charge increased. I do not like this limit or additional charge for a couple reasons: TTP is already the most expensive software and an additional charge is over the top to me; the "workarounds" are emails (emails get lost by clients or they just don't read & clients have the ability to unsubscribe!) and push notifications via the mobile app (the items that cause a push notification are few and I do not like feeling like i have to force my clients to download an app just for pet sitting visits for their 2x/year vacations).
Antwort von Sweet Spearmint Software
vor 2 Jahren
Thanks for the great review! We really appreciate the support!
Excellent Software
Kommentare: Excellent software. Many features. It’s easy to find answers if you don't know how to do something. The customer service is wonderful.
Vorteile:
The variety of features and the ability to use only what you need.
Nachteile:
A lot of features, so can be complicated
Antwort von Sweet Spearmint Software
vor 3 Wochen
Thanks for the great review!
Good programme but has some flaws that need to be addressed
Kommentare: In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.
Vorteile:
Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks. Customer Service is very quick and responsive. Invoicing to the client is effortless - unless you do not keep up with the scheduling!
Nachteile:
Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread! Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling. Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.
Couldn’t run my business without it!
Kommentare: Makes my life and my clients lives so much easier when it comes to their pet care.
Vorteile:
Everything is in one application from client onboarding, scheduling, invoicing and payments.
Nachteile:
There are some features that I wished were a little more customizable but they are constantly improving so with time it will happen.
