Time To Pet

Time To Pet

von Sweet Spearmint Software

Wer verwendet Time To Pet?

Time To Pet is flexible and fully customizable making our system an ideal choice for both the established pet care company with 50+ staff members as well as the new pet sitter just starting out.

Was ist Time To Pet?

Trusted by over 2,000 of the worlds most successful pet care companies and thousands of their pet sitters and dog walkers, Time To Pet is modern pet sitting software. In addition to our basic features like the client portal, integrated scheduling and invoicing, online payments and more - Time To Pet is complete with advanced features like dedicated mobile applications for both your clients and your team, GPS tracking, text messaging and Quickbooks Integrations. Sign up for a free trial today!

Time To Pet – Details

Sweet Spearmint Software

https://www.timetopet.com/

Gegründet 2013

Time To Pet – Kostenübersicht

Time To Pet bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Time To Pet ist ab 35,00 $/Monat verfügbar.

Startpreis

35,00 $/Monat

Preisinformationen

You are only billed for active staff members after each billing period!

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Time To Pet Funktionen

Tierpension Software
Abrechnung & Rechnungsstellung
GPS Check-in / Check-out
Kreditkartenbearbeitung
Kundenmanagement
Kundenportal
Mitarbeiter-Management
Schlüsselverwaltung (IT)
Terminplanung
Wiederkehrende Termine

Time To Pet – Nutzerbewertungen

Zeigt 5 von 150 Nutzerbewertungen

Gesamt
4,9/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
5/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,8/5
Linda G.
President
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 15.10.2017

"TIme To Pet is great! I should have signed up and started using it years ago. "

Vorteile: When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.
I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!
I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.
I also really like the reporting options. I use Quickbooks but the reporting options are different.
TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Nachteile: The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.
They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!
I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.
So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Antwort des Softwareanbieters

von Sweet Spearmint Software an 16.10.2017

Thanks for the great feedback!

  • Quelle des Nutzers 
  • Bewertet am 15.10.2017
Cindy S.
Owner
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.9.2019

"Time to Pet is the best professional pet sitting software available!"

Vorteile: Time to Pet is incredibly accurate and easy to use. It makes my company look good to my clients. Many of my clients have told me that the report cards and the ability for me to post pictures and status of their pets has really put their minds at ease and looks very professional. Time to Pet is robust and secure and the customer support is prompt and very helpful. I truly feel that Time to Pet makes my company stand out above the rest of the pet sitting pack! I highly recommend it!

Nachteile: I pretty much love everything about Time to Pet!

Antwort des Softwareanbieters

von Sweet Spearmint Software an 4.10.2019

Thanks for the review - we appreciate it!

  • Quelle des Nutzers 
  • Bewertet am 30.9.2019
Katie B.
Owner
Tierarzt, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.5.2020

"I love Time to Pet!"

Vorteile: I think Time to Pet helps you save time by making scheduling clients, invoicing, communicating, etc so much easier.

Nachteile: There are lots of features with this software so there is definitely a learning curve to be able to use all of its functions to the best of its ability. However, with time you will operate it like a pro. Their customer service is great also.

Antwort des Softwareanbieters

von Sweet Spearmint Software an 15.5.2020

Thanks for the great review!

  • Quelle des Nutzers 
  • Bewertet am 13.5.2020
Jennifer B.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 2.11.2019

"Good programme but has some flaws that need to be addressed"

Kommentare: In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.

Vorteile: Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks.
Customer Service is very quick and responsive.
Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Nachteile: Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread!
Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling.
Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 2.11.2019
Brittany P.
General Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.4.2020

"Best software, hands down "

Kommentare: Absolutely wonderful. Game changer.

Vorteile: We LOVE Time to Pet. We implemented this software in 2016 and it literally changed the entire way we do business. We tried a few other pet care software systems before TTP, and there was really no comparison. Not to mention the team is really incredible, helpful, and attentive to everyone's needs.

Nachteile: There isn't much, honestly. Anything we've "needed" or have been lacking in the software, TTP has been extremely quick to take it into consideration and made adaptations to our needs, or help us understand how we can make the software better work for our systems.

Antwort des Softwareanbieters

von Sweet Spearmint Software an 22.4.2020

Thank you for the great review - we appreciate your support Brittany!

  • Quelle des Nutzers 
  • Bewertet am 16.4.2020