Wer nutzt diese Software?

Time To Pet is flexible and fully customizable making our system an ideal choice for both the established pet care company with 50+ staff members as well as the new pet sitter just starting out.

Durchschnittliche Bewertung

136 Bewertungen
  • Gesamt 4.9 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.7 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktinformationen

  • Startpreis 35,00 $/Monat
  • Preisinformationen You are only billed for active staff members after each billing period!
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Sweet Spearmint Software
  • https://www.timetopet.com/
  • Gegründet 2013

Über Time To Pet

Trusted by over 2,000 of the worlds most successful pet care companies and thousands of their pet sitters and dog walkers, Time To Pet is modern pet sitting software. In addition to our basic features like the client portal, integrated scheduling and invoicing, online payments and more - Time To Pet is complete with advanced features like dedicated mobile applications for both your clients and your team, GPS tracking, text messaging and Quickbooks Integrations. Sign up for a free trial today!

Time To Pet Funktionen

  • Abrechnung & Rechnungsstellung
  • GPS Check-in / Check-out
  • Kreditkartenbearbeitung
  • Kundenmanagement
  • Kundenportal
  • Mitarbeiter-Management
  • Schlüsselverwaltung (IT)
  • Terminplanung
  • Wiederkehrende Termine

Die hilfreichsten Reviews für Time To Pet

Great Product, Excellent Service

Bewertet am 25.7.2019
Susan H.
Founder
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The team at Time To Pet (TTP) is wonderful! I transitioned from paper based documentation, Outlook scheduling, and tracking revenue in Excel and Quickbooks (I still use Quickbooks, but you can integrate TTP with it). Converting my data to CSV files for import into TTP was simple. I come from a corporate finance project management, implementation, training and customer support background for banking applications, and the knowledge base, training videos and customer support that the TTP team provides blows all of that away! It's rare if I can't find the answer to a question or issue in the Knowledge Base on my own, and when I do need help, their response time is very impressive. Both my existing and new clients are all very impressed as well. My existing clients found it very easy to switch over from sending me texts or emails, and like that they can now always check their own scheduled visits instead of having to contact me to remind them what they've already booked. New clients are always impressed that a pet sitter would have this type of technology. It definitely adds to their confidence level that they've picked a professional to care for their pets and homes.

Vorteile: This product brings together everything that I was previously managing manually into one coherent process. My clients and I have visibility into the same things, they can update their information for the care of their pets and homes at any time, and scheduling flows seamlessly into invoicing, collections and reporting. The communication option allows the client and all team members to be on the same page, with a maintained history, and no lost texts, or having to communicate information shared in a text with other people. The options for customizing the various features and modules to your specific business needs and preferences provide a lot of flexibility, and it is an excellent value for the money.

Nachteile: Because it's so extensive and has many customization features, there's a bit of a learning curve. The client facing software/app has been made simple enough for client use, but it can still be a little tricky setting up your services so that they are easy for the client to select properly, and then flow through correctly to your scheduling and bookkeeping. This might just be an individual thing for me, as I have clients who pick multiple services on one invoice (a mix of requests for overnight stays plus daytime visits), so it might just be the way that I set it up. These are very minor items, and I've found simple ways to make this all function for me without any tricky workarounds

Antwort des Softwareanbieters

von Sweet Spearmint Software an 29.7.2019

Thanks for the great review!

I wish I'd started using TTP years ago. I estimate it saves me 45-55 hours per month! Thrilled!

Bewertet am 5.4.2018
Darrell O.
Owner
2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: There are many time-saving and organizational features I could review, but I will mention my two favourite features so far. The scheduler and invoicing are completely integrated. It used to take me a week or more, each month-end, just to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes - and it would be even faster (1 click of a mouse) if I didn’t choose to check the automated invoices and add a personalized note to each client. Our client’s schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to manage and track - and all pet information is immediately accessible to my entire team at any time. Although I found the software a bit confusing (there is a learning curve), I would still rate "ease of use" at 5 out of 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.
I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues)

Vorteile: There are many time-saving and organizational features I could review, but I will mention my two favourite features so far. The scheduler and invoicing are completely integrated. It used to take me a week or more each and every month-end to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes. It would be even quicker if I didn’t choose to check the automated invoices and personalize notes to each client. Our schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to track - and all pet information is immediately accessible to my entire team.

Nachteile: Although I found the software a bit confusing (there is a learning curve), I am rating "ease of use" at 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.
I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues).

Antwort des Softwareanbieters

von Sweet Spearmint Software an 6.4.2018

Thanks for the great review Darrell - we appreciate it!

TIme To Pet is great! I should have signed up and started using it years ago.

Bewertet am 15.10.2017
Linda G.
President
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.
I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!
I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.
I also really like the reporting options. I use Quickbooks but the reporting options are different.
TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Nachteile: The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.
They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!
I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.
So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Antwort des Softwareanbieters

von Sweet Spearmint Software an 16.10.2017

Thanks for the great feedback!

My IT background gave me a unique perspective when evaluating pet sitting apps and this was the best

Bewertet am 4.10.2017
Amy S.
President
Einzel- & Familiendienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased communication with staff and customers, visibility into staff work behaviors, GPS location tracking, paper reduction, lower postage costs, audit history which has provided proof when customers questioned the services they were provided, integration with QuickBooks Online, electronic payment processing, email campaigns/bulk messaging, and much more!

Vorteile: My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access. Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions to the next house. Customizable visit reports allow staff to provide a good deal of feedback to customers with very little effort. Office staff love it! We have full visibility to customer requests and data updates, as well as walker locations and their communications with customers. Client service requests and electronic payments reduce workload. Management loves it! Integration with QuickBooks eliminates double entry, and client payment processing and bulk invoicing reduce workload. Reports provide insight into the business. Time to Pet is truly the core of our business.

Nachteile: Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release. Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build the more complex reports I need. The built-in staff scheduling features are a bit too basic for my needs, so I use a free third-party product to allow staff to manage their availability and time off requests. This means that unless I replicate their work shifts in TTP manually, I risk making scheduling errors (which I have) and cause last-minute scrambling to fill gaps that could have been avoided. Payroll functionality is too simple for my business. I use Intuit Payroll, and although TTP enables me to extract data needed for payroll, it is a time consuming biweekly effort.

Antwort des Softwareanbieters

von Sweet Spearmint Software an 9.10.2017

Thank you for the feedback Amy - we appreciate it!

After 9 years- we finally have software that makes our jobs SO much easier! Clients love it, too!

Bewertet am 4.10.2017
Beth M.
Owner/ Founder
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software quite literally saves me hours of work each week and has allowed my business to grow rapidly. It also makes our company look more professional and polished. And it has eliminated billing mistakes as well as payroll errors since both are based on the actual schedule of services performed. I'm a pet person- not an accountant! Time To Pet allows me to focus on what I love to do.

Vorteile: Where do I start? I am obsessed with this product. We tried several along the way and thankfully found Time To Pet. The customer representatives have been beyond speedy and helpful from the set up process to adding features along the way. They truly have thought of every detail that both the clients , the sitters/ walkers and managers need to provide the best possible pet care. Hours we used to spend billing clients are now just minutes. Payroll is also a breeze now! Our walkers have an app to use on their side of things and have all of the latest info in real time at their fingertips including schedule changes, client notes and directions. They can also view their schedules and pay stubs right in the software! Our clients LOVE the clean and easy to follow client portal and the new phone app is a huge hit with them, too. As a manager, my time can now be spent on building business as well as running an organized company with MUCH less effort than before we migrated to Time To Pet. Lastly I love that we have TOTAL control of all the wording, branding and colors that our clients see when using the software. Our company started in 2007 and we currently manage 26 walkers and over 200 clients with the help of this product. Trust me when I say we have tried it all. And after two years with this software I can't imagine how we survived without it!!! You can tell a dog walker helped to create it- it's absolutely perfect for our pet care needs.

Nachteile: We would love to see an admin phone app for the managers, but I know they are working on that!

Antwort des Softwareanbieters

von Sweet Spearmint Software an 9.10.2017

Thanks for the feedback Beth!

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