--- description: Detaillierte Informationen über Little Hotelier zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Little Hotelier Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Hotelsoftware](/directory/20031/hospitality-property-management/software) > [Little Hotelier](/software/144307/little-hotelier) # Little Hotelier Canonical: https://www.capterra.com.de/software/144307/little-hotelier Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144307/little-hotelier?page=2) > Little Hotelier, Software für kleine Gastgewerbe. Websitegestalter, Front Desk Management, Marketing, Direktbuchungen \& Zahlungssystem. > > Bewertung: **4.1/5** von 236 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Little Hotelier? Little Hotelier ist unsere marktführende All-in-one-Plattform für Ihr kleines Gastgewerbe. Speziell konzepiert für zum Beispiel Pensionen, Gasthäuser und kleine Hotels mit unter 20 Zimmern ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 236 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SiteMinder - **Region**: Sydney, NSW, Australien - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 109,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Indonesisch, Italienisch, Portugiesisch, Spanisch, Thailändisch - **Verfügbare Länder**: Argentinien, Australien, Brasilien, Deutschland, Indonesien, Irland, Italien, Kanada, Malaysia, Mexiko, Neuseeland, Philippinen, Portugal, Singapur, Spanien, Thailand, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Angebotsmanagement - Anmerkungen zur Reservierung - Auftragsmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandskontrolle - CRM - Dynamische Preise - For Hostel/Dorm Managers - Front Desk Management - GDS-/OTA-Integration - Gruppenreservierungen - Gästekommunikation - Haushaltungsmanagement - Immobilienverwaltung - Inventarverwaltung - Kalenderverwaltung - Kanal-Analytik - Kanalmanagement - Kundenbetreuung - Multichannel-Management - Online-Buchung - Partnermanagement - Raten-Management - Raum-Inventar - Registrierungs-Management - Reservierung-Management - Reservierungs-Management - Self Check-In/Check-Out - Third-Party Integrations - Verkaufspunkt POS - Zahlungsabwicklung ## Integrationen (9 insgesamt) - Akia - Duve - GuestTouch - LoungeUp - PayPal - Pricepoint - RoomPriceGenie - Vikey - happyhotel ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Hotelsoftware](https://www.capterra.com.de/directory/20031/hospitality-property-management/software) ## Ähnliche Kategorien - [Hotelsoftware](https://www.capterra.com.de/directory/20031/hospitality-property-management/software) - [Software für Ferienwohnungen](https://www.capterra.com.de/directory/30616/vacation-rental/software) - [Hostel Software](https://www.capterra.com.de/directory/31457/hostel-management/software) - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) - [Channel Manager](https://www.capterra.com.de/directory/31615/hotel-channel-management/software) ## Alternativen 1. [Guesty](https://www.capterra.com.de/software/159377/guesty) — 4.4/5 (485 reviews) 2. [Cloudbeds](https://www.capterra.com.de/software/158839/cloudbeds) — 4.3/5 (349 reviews) 3. [Hostaway](https://www.capterra.com.de/software/152433/hostaway) — 4.8/5 (1623 reviews) 4. [Lodgify](https://www.capterra.com.de/software/131924/lodgify) — 4.5/5 (1311 reviews) 5. [rezStream](https://www.capterra.com.de/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) ## Nutzerbewertungen ### "Bewertung von Little Hotelier" — 4.0/5 > **Adrian** | *18. Juli 2026* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Einfache und übersichtliche Handhabung. Funktioniert sehr gut und bei Fragen guter und freundlicher Support. > > **Nachteile**: Als deutscher Nutzer sind einige Funktionen nicht optimal wie die Adresseingabe im Extranet, das System mit verschiedenen Mehrwertsteuersätzen und es gab auch technische Probleme mit Extranet und App die aber bisher nicht behoben werden konnten. > > Positiv, deswegen haben wir auch nicht mehr gewechselt. Es funktioniert gut als Schnittstelle von Extranet und Booking.com und wir können flexibel und aktuell die Preise gestalten, Restriktionen einführen usw. ----- ### "A practical all-in-one system for small properties" — 5.0/5 > **Phanphop** | *19. Juli 2026* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. > > **Nachteile**: Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. > > A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. ----- ### "Big help from Little Hotelier" — 5.0/5 > **Adrian** | *12. Juli 2026* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. > > **Nachteile**: The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc > > Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... ----- ### "Misbilling and repeated false promises, include fake confirmations, of refunds" — 1.0/5 > **Dean** | *6. August 2026* | Gastgewerbe | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Served the basic needs of a small property. However given the unresponsive support team, this is not the cost effective option I would recommend > > **Nachteile**: Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch. This was most frsutrating when there was misbilling and repeated false promises, include fake confirmations, of a refund to make us whole. LH has still not reversed the overcharge and it's been 2 months. > > After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets. I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. I would strongly reconsider any decision to use them. The issues started on renewal, when a sales manager agreed to send back a better proposal when we spoke a week prior to the auto renewal. I told him that I would not renew at the existing rate, and to turn off my auto-renewal, which he confirmed. I thankfully took detailed notes of the call and identifying info. I never heard back from him and my numerous calls and emails went unanswered. I then received and auomated email that the subscription was autorenewed. I then called it in and spoke to \[sensitive content hidden\] , Senior Customer Success Advisor. She reviewed the info and agreed that the past rep did not action what was agreed to. She provided the new rate and assured me that the refund would be processed and that my account was removed from auto renewal. It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates. We received 2 emails from general support with "confirmations" it was processed, only to now hear it could not be processed at all due to "internal issues". We will now have no choice but to involve our bank, or send a demand letter. I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. Support Case: \[sensitive content hidden\] ----- ### "Easy to use, value of money" — 5.0/5 > **Ingrida** | *3. Juli 2026* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Can log in any device where I am, change, book, cancel bookings. Daily reports revenue and money flow. > > **Nachteile**: More than one file of the same guest information. I would like to log guest name and retrieve all notes. > > It is easy to use. Easy to integrate with accounting system Xero. Secure website. Can build own website in the same system. Good customer support. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/144307/little-hotelier?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/144307/little-hotelier) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten