Little Hotelier

404. support nicht gefunden

Kommentare: Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.

Vorteile:

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile:

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Awesome software for a micro operation.

Kommentare: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Vorteile:

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Nachteile:

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Simple and easy to use

Kommentare: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Vorteile:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Nachteile:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

In Betracht gezogene Alternativen: OPERA Cloud Property Management

Gründe für den Wechsel zu Little Hotelier: Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them.

Customer service has declined considerably over time

Kommentare: I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time).

Vorteile:

Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about.

Nachteile:

Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service.

Fantastic product and service.

Kommentare: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Vorteile:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Nachteile:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

In Betracht gezogene Alternativen: freetobook und eviivo

Gründe für den Wechsel zu Little Hotelier: The layout and functionality and prompt response to my initial inquiry.