Wer nutzt diese Software?

Speziell für Frühstückspensionen, Gastehäuser, Pensionen und kleine Hotels konzipiert und sie zugeschnitten

Durchschnittliche Bewertung

56 Bewertungen
  • Gesamt 3.9/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 3.8/5
  • Funktionen 3.5/5
  • Preis-Leistungs-Verhältnis 3.8/5

Produktinformationen

  • Startpreis 109,00 $/Monat
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Little Hotelier
  • http://www.littlehotelier.com
  • Gegründet 2012

Über Little Hotelier

Little Hotelier ist eine erschwingliche, cloudbasierte All-in-one-Lösung für kleine Unternehmen wie Frühstückspensionen, Gästehäuser und sonstige kleine Hotels. Das System ist mit intelligenter Technologie vollgepackt und erfüllt alles, was kleine Beherbergungsbetriebe benötigen, um eine Immobilie zu verwalten, mit internationalen Gästen in Kontakt zu treten und stets direkte, provisionsfreie Reservierungen vorzunehmen. Verabschiede dich von den langweiligen Verwaltungstätigkeiten und begrüße die gewonnene Zeit!

Little Hotelier Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gasterlebnis-Management
  • Gästekommunikation
  • Haushaltungsmanagement
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Provisionsmanagement
  • Reservierung-Management
  • Zahlungsabwicklung
  • GDS- / OTA-Integration
  • Haushaltungsmanagement
  • Kassenlade-Management
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Preisoptimierung
  • Private Zimmer
  • Reputationsmanagement
  • Reservierung-Management
  • Schlafsäle
  • Verkaufspunkt POS
  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management
  • CRM
  • Catering
  • Einzelne Immobilie
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für Little Hotelier

the solution my property needed

Bewertet am 23.8.2019
Humberto A.
eCommerce
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Vorteile: Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile: There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Antwort des Softwareanbieters

von Little Hotelier an 30.8.2019

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Makes managing an accommodation straight forward

Bewertet am 26.9.2019
David G.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.

Vorteile: Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated.
When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.

Nachteile: I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.

Antwort des Softwareanbieters

von Little Hotelier an 30.9.2019

Hi David,

Thank you for taking the time to review Little Hotelier. We appreciate you taking the time to share your feedback with us :)

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Daily user

Bewertet am 20.9.2019
Mandy C.
Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to set to and use. Easy fir a new user to follow and provided all the relevant information when making a booking.

Nachteile: Slow to respond after an update of software. no alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem

Antwort des Softwareanbieters

von Little Hotelier an 26.9.2019

Hi Mandy,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team.

We have some exciting changes coming that will alleviate the issues you mentioned. We hope these changes will make life a little easier for all of our customers.

Thanks again for trusting us to be your partner. Let us know if there is anything else we can assist you with :)

All the best,
Misha

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Bewertet am 13.8.2017
Sandra S.
owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Vorteile: I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Nachteile: I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Antwort des Softwareanbieters

von Little Hotelier an 14.8.2017

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

Little Hotelier

Bewertet am 20.9.2019
Robert W.
Owner/Manager
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the experience with Little Hotelier is excellent.

Vorteile: We can turn the computer on and login and check future bookings without having to refer to hard copies when you have a direct inquiry.

Nachteile: Having to change the password every 3 months. Having to hold on when you call the call centre in a que.

Antwort des Softwareanbieters

von Little Hotelier an 26.9.2019

Hi Robert,

Thank you for your wonderful review and taking the time to share your opinion with us.

We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

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