Little Hotelier

Wer verwendet Little Hotelier?

Speziell für Frühstückspensionen, Gastehäuser, Pensionen und kleine Hotels konzipiert und sie zugeschnitten

Was ist Little Hotelier?

Little Hotelier ist eine erschwingliche, cloudbasierte All-in-one-Lösung für kleine Unternehmen wie Frühstückspensionen, Gästehäuser und sonstige kleine Hotels. Das System ist mit intelligenter Technologie vollgepackt und erfüllt alles, was kleine Beherbergungsbetriebe benötigen, um eine Immobilie zu verwalten, mit internationalen Gästen in Kontakt zu treten und stets direkte, provisionsfreie Reservierungen vorzunehmen. Verabschiede dich von den langweiligen Verwaltungstätigkeiten und begrüße die gewonnene Zeit!

Little Hotelier – Details

Little Hotelier

http://www.littlehotelier.com

Gegründet 2012

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Little Hotelier – Preisübersicht

Little Hotelier bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Little Hotelier ist ab 109,00 $/Monat verfügbar.


Startpreis

109,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Little Hotelier deployment and support

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinare
  • Dokumentation

Little Hotelier Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gasterlebnis-Management
  • Gästekommunikation
  • Haushaltungsmanagement
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Provisionsmanagement
  • Reservierung-Management
  • Zahlungsabwicklung

Siehe die vollständige Fewo Software (Ferienwohnungsverwaltung) Liste

  • GDS- / OTA-Integration
  • Haushaltungsmanagement
  • Kassenlade-Management
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Preisoptimierung
  • Private Zimmer
  • Reputationsmanagement
  • Reservierung-Management
  • Schlafsäle
  • Verkaufspunkt POS

Siehe die vollständige Hostel Software Liste

  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management

Siehe die vollständige Hotel Channel Management Software Liste

  • CRM
  • Catering
  • Einzelne Immobilie
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Siehe die vollständige Hotelsoftware Liste

  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Siehe die vollständige Reservierungssoftware Liste

Little Hotelier Alternativen

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Little Hotelier – Nutzerbewertungen

Read all reviews

Overall rating

3,9/5

Average score

Benutzerfreundlichkeit 4,2
Kundenservice 3,9
Funktionen 3,5
Preis-Leistungs-Verhältnis 3,8

Review software

Share your experiences with other software buyers.

Eine Bewertung schreiben
Humberto A.
eCommerce
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.8.2019

"the solution my property needed"

Kommentare: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Vorteile: Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile: There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Antwort des Softwareanbieters

von Little Hotelier an 30.8.2019

Hi Alfonso,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

  • Quelle des Nutzers 
  • Bewertet am 23.8.2019
Werner P.
HOST/OWNER
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.2.2020

"Good reliable booking solution"

Kommentare: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Vorteile: - The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Nachteile: There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier.
Too many nonsense emails from the support.

Antwort des Softwareanbieters

von Little Hotelier an 28.2.2020

Hi Werner,

Thank you for taking the time to review Little Hotelier, we really appreciate it.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth.

We are always looking for ways to continually improve our users' experience, so we appreciate your feedback.

Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,
Misha

  • Quelle des Nutzers 
  • Bewertet am 18.2.2020
Sandra S.
owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    1 /5
  • Preis-Leistungs-Verhältnis
    3 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 13.8.2017

"Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!"

Kommentare: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Vorteile: I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Nachteile: I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Antwort des Softwareanbieters

von Little Hotelier an 14.8.2017

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

  • Quelle des Nutzers 
  • Bewertet am 13.8.2017
Bruce P.
Owner / Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    3 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 6.7.2020

"Too basic for modern hotel management"

Kommentare: Generally it is very easy to use day to day for bookings and reservations. However, this really is the base line for any PMS and I expect more control and convenience to manage my property. Accordingly I am looking for a replacement.
Reservations does not handle groups well at all. You can book multiple rooms on one reservation but only if all guests arrive and depart on the same days. You can't split rooms off this one group res and you only get one bill for the entire group. You have to enter individual reservations to achieve any real functionality but there's not way to link or connect these independent res as a group.
Billing is far too basic. Room charging is fine but you can't charge for other ad-hoc items with any ease and rate changes across a stay are awkward to implement.
You can't split bills, can't move charges across rooms and the gust only gets one bill so no way to hide room rates or provide separate bills for company expenses and personal expenses.
Room/Rates configuration is also convoluted and requires constant manual work-arounds to function.
Reports are basic but useful. Unfortunately many times occ% and Avg Rates do not calculate accurately.

Vorteile: Easy to use dashboard and reservations control

Nachteile: Terrible (non-existent) groups control
Poor accounting and billing system
Complicated and inflexible rates control

  • Quelle des Nutzers 
  • Bewertet am 6.7.2020
John F.
Owner/Manager
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.2.2020

"Why I switched to Little Hotelier for my small holiday stay business"

Kommentare: Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Vorteile: 1) ease of use of Front Desk for bookings on my own website
2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk
3) unbelievably friendly and helpful customer support and training video resources
4) modern mobile phone and tablet friendly software for users
5) innovative tie-in with Google maps and search

Nachteile: Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Antwort des Softwareanbieters

von Little Hotelier an 28.2.2020

Hi John,

Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful!

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us around customisation of templates and forms.

Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,
Misha

  • Quelle des Nutzers 
  • Bewertet am 26.2.2020