Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist SupportHero?

Die In-App-Wissensbasis unterstützt dich dabei, die Anzahl der Support-Tickets, die du täglich verwaltest, zu reduzieren.

Nutzer können in deiner App Antworten auf ihre Fragen finden, wenn sie sie am meisten benötigen. Die App muss nicht geschlossen werden. Nutzer können dank Support Hero deine Wissensbasis durchsuchen und dich kontaktieren.

Das Beste daran? SupportHero unterstützt dich dabei, eine bessere Wissensbasis zusammenzustellen, indem gezeigt wird, wonach Nutzer suchen und was du verbessern kannst. Teste die Lösung.

Wer verwendet SupportHero?

SupportHero bedient Online-Unternehmen, die es leid sind, immer wieder dieselbe Frage zu beantworten. Zeige einfach deinen Wissensbasis dort an, wo deine Kundschaft sie am meisten benötigt.

Du bist nicht sicher, ob SupportHero das Richtige ist? Mit einer beliebten Alternative vergleichen

SupportHero

SupportHero

4,7 (31)
49,00 $
Monat
Kostenlose Version
Kostenlose Testversion
20
Keine Integrationen gefunden
4,8 (31)
4,7 (31)
4,7 (31)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
14,00 €
Monat
Kostenlose Version
Kostenlose Testversion
159
40
4,4 (2.143)
4,5 (2.143)
4,3 (2.143)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SupportHero

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
84%
4
10%
3
3%
1
3%
Sajal
Sajal
Partner in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A support mechanism that works on auto-pilot!

5,0 vor 2 Jahren

Kommentare: We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product.

Vorteile:

No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button!

Nachteile:

If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition.

Keith
CTO in USA
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An awesome help/support platform that has hugely reduced our response times and hours required

5,0 vor 7 Jahren

Kommentare: Lower # of help requests coming to our support team. Answers questions for us. Provides nice in-app help options.

Vorteile:

Nice and clean customer-facing UI. Very easy to use and intuitive to set up from the admin-side of things. SupportHero has hugely reduced the amount of time we spend answering support requests from customers, and provides a really nice way to get in-app help documentation out to customers and easily available. We went from an in-house tool, and SupportHero has just been worth every penny and is way better.

Nachteile:

I wish there was TLS/SSL support (e.g. httpS://...) vs. just vanilla HTTP -- we are in a security-sensitive industry and the lack of SSL support worries our customers. I wish they had an internal or password-protected version of SupportHero. I'd love to set up a second account to use for our internal support, but I need to be able to make sure no one can access it outside of our office/off of the VPN. If they had a password-protected option or a lock-it-down-by-IP-range option I would sign up for a second SupportHero account for our internal documentation!

Anthony
Manager in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

They've changed the terms of the deal, pray they don't change them again

1,0 vor 2 Jahren

Vorteile:

Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story.

Nachteile:

I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity.

Paulius
Customer Success Manager in Litauen
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This is a great tool which helps our business a lot!

5,0 vor 6 Jahren

Vorteile:

Personally, the most favourite feature about this tool is that I can see all the failed searches. Before this tool, we didn't know what our customers are looking for and which articles they don't find. Based on the results we can create new articles and adjust/update existing ones or even update our applications' features. Support of the Supporthero application is really great! They are implementing many great updates! Another great feature that you can integrate it into your website/application and it will show articles based on that particular page. Congrats on a great tool!

Nachteile:

I believe that all cons will be solved quickly as they are quite minor. I'd say that I was dealing a lot with our customers mistypes. Some users submit questions with mistypes which can lead to zero search results. However, I am constantly checking the failed searches and adding them as keywords to the articles. After few months I see just a few random mistypes. I guess it could be solved somehow - if no, there is not a big deal to run through all the mistypes and add them as keywords.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A great tool that saves a tremendous amount of time for our support team!

5,0 vor 6 Jahren

Kommentare: Time-saver. Helps us learn from our customers queries to improve our knowledge base.

Vorteile:

Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool!

Nachteile:

The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base.

Software gefunden in