Wer nutzt diese Software?
Wir haben eine Lösung für jede Art gemeinnütziger Organisationen. * Große, mittlere, kleine * Human Services, Kunst & Kultur, Gesundheitsorganisationen, Bildung, Umwelt & veterinäre Dienstleistungen.
Durchschnittliche Bewertung104 Bewertungen
- Gesamt 4.4/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.7/5
- Funktionen 3.8/5
- Preis-Leistungs-Verhältnis 4.3/5
- Startpreis 45,00 $/Monat
- Kostenlose Version Ja
- Gratis Testen Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2004
Ideal für mittelgroße und große Organisationen, die alle Tools in einer einzigen Lösung möchten! Sumac ist die einzige Fundraising-Software, die anpassbare Online-Spendenformulare umfasst sowie auch integriertes Email-Marketing und über ein Dutzend Add-on Optionen zur Auswahl bietet. Online verfügbar oder als Desktop-Lösung.
- E-Mail Marketing
- Mobiles Spenden
- Tracking von Beiträgen
- Wiederkehrende Spenden
- E-Mail Marketing
- Verwalten von Anwendungen
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Sumac
Bewertet am 9.9.2018
Sumac Membership System
Kommentare: Our non-profit organization had some strict criteria. Budget (minimum available), Easy of implementation, Ease of uploading data from existing spread sheets, ability to extract and report data and ease of implementation. Additionally technical support was a must. All of these criteria were met.
Vorteile: This software was purchased to keep track of over 5,000 members of our organization spread through out the Province. Membership data was organized into 50 groups. It was easy to organize the data into separate groups that enabled each group to maintain security and control. Converting the membership data from the existing spread sheets was also very easy.
Nachteile: There were really no downside to this software, it worked as expected and was easily accepted by
Bewertet am 26.6.2015
We looked long and hard to find appropriate software.
Kommentare: We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.
If support is paramount, Sumac is a great choice.
Sumac covers a broad scope of functions, including donations, memberships, sales and events.
The software is very easy to use.
Built in import functions are very user friendly and very complete. Transferring data into Sumac from another system is not difficult and the error checking before import is very good.
Contact history is strong and allows drill downs into all the underlying documents.
Contact records allow the addition of extra user-defined tabs and fields which is a great asset.
Inventory tracking functionality could be more robust.
Mail merges currently allow links between contacts and one other view, such as donations, memberships, etc. It would be helpful if more than one additional view would be supported.
Reports could be improved, but this problem is easily resolved with a good report writer that links with an ODBC driver.
Bewertet am 15.3.2018
Really, really helpful and easy-to-use software
Vorteile: Sumac has everything we need -- keeps our database, sends out our communications, keeps track of all our donations and receipts/acknowledgements. It is set up in a straightforward way and, when I first researched CRMs, it was the only one where I could understand the setup from the start (I think the others were not set up logically). Also, the support team at Sumac is wonderful; attentive, understanding, they are really willing to help me solve all my problems, whether it is a quick question or a larger issue that needs much more overhaul. In fact, they resolved the biggest problem I had with the software: I frequently must bulk import changes to my data, and there were parts I had to do manually because the contact types weren't available to use in the import workspace. But they have recently changed the import workspace to be more flexible, at least partly in response to my comments, so now my bulk imports go much more quickly. In addition, the program has many optional add-ons that can help with courses, volunteer hours, registrations, silent auctions and so many other bits of software that anyone might need. Also, it is very reasonable priced.
Nachteile: The only things that I find difficult are remembering all the little details of complicated searches, downloads, and the steps of emailing. But I am not very technologically savvy, and others will not be as easily frustrated as I am.
Bewertet am 22.9.2015
Sumac - robust and affordable CRM
Vorteile: We started using Sumac for organizing our data a couple of years ago. Before that we were swimming in excel sheets and having multiple users access the same information was problematic. We use Sumac for ticketing, memberships and donations. I like that we have one system that organizes these three aspects, as there is (as one would hope) quite a bit of overlap between those three actions. It is also useful for organizing mailing lists (either hard copy or email) and analyzing data. But most importantly for us, it's an affordable option. There are CRMs out there that are more robust but for a small non-profit we wouldn't be able to afford them. Sumac is a really cost-effective option to suit our needs.
Nachteile: Sumac has a lot of software updates. These updates don't fundamentally change the look or experience of using it, but the updates often require us restarting our server. The other aspect is, though they are working on this, is that the web integration is not as customizable as one might like. It's difficult to change the look or flow of it to go with our branding. Finally - there are just a lot of pop-ups for any application while using it (do you want to record this, do you want to save this, etc.) which seem unnecessary.
Bewertet am 22.11.2016
SUMAC - great CRM
Kommentare: After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement.
Excellent customer support
New releases on regular basis
Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales)
The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes)