ConnectWise Control

von ConnectWise

4.5 / 5 1.284 Bewertungen
ConnectWise Control

Beliebte Produkte

Wer nutzt diese Software?

IT Professionals

Durchschnittliche Bewertung

1.284 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5


  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • ConnectWise

Über ConnectWise Control

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.

ConnectWise Control Funktionen

  • Aufgabenmanagement
  • Bearbeiten in Echtzeit
  • Brainstorming
  • Content-Management
  • Diskussionsforum
  • Dokumentenmanagement
  • Kalenderverwaltung
  • Kontaktmanagement
  • Projektmanagement
  • Versionskontrolle
  • Videokonferenzen
  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Call-Center-Management
  • E-Mail-Management
  • Leistungskennzahlen
  • Live-Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Terminverwaltung
  • Umfragen & Feedback
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensdatenbank
  • Workflow-Management
  • Agenda verwalten
  • Ausschusssitzungen
  • Gesetzgebungs-Meetings
  • Interne Sitzungen
  • Materialwirtschaft
  • Protokoll-Management
  • Reisemanagement
  • Tagungsraum-Buchung
  • Teilnehmer-Management
  • Terminplanung
  • To-do-Listen Verfolgung
  • Tools für Vorgänge nach abgeschlossenen Meetings
  • Tools zum Vorbereiten von Meetings
  • Verwalten von Einladungen
  • Vorstandssitzungen
  • Wahl-Management
  • Aufnahme und Wiedergabe-Fähigkeit
  • Bildschirm teilen
  • Echtzeit-Chat
  • Elektronische Abstimmung
  • Mobiler Zugriff
  • Privater Chat
  • Präsentations-Streaming
  • Präsentations-Tools
  • Videokonferenzen
  • Webcasts bei Bedarf
  • Wechselseitige Audio & Video

Die hilfreichsten Reviews für ConnectWise Control

This used to be an awesome product for tech support. Now it is just great.

Mit Google übersetzen Bewertet am 1.3.2019
Merlin K.
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2 / 5
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
4 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Support staff is always professional. But the way they get information from us and use it as to features on the product and what we like and dislike was really poorly done.

Vorteile: I *used* to like the "Toolbox" till they broke it.
Ability to reboot computer and stay connected.
Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer.
The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups.
Ability to rename computers.
See how long computers have been off-line
The plugin system that allows me to greatly enhance the way I interact with the interface.
Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use)
The fact that I can run it off my own server is AWESOME!

Nachteile: I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer. Lack of hotkeys... To move between screens and clear the screen drawing.
Inability to set the color of the screen drawing.
No button to set "Auto" sizing on the resolution.
"Acquire Lock" feature never seems to work.
I would list more but I am out of space.

Fantastic product - always improving

Mit Google übersetzen Bewertet am 8.1.2019
Anthony B.
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5 / 5
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
4 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Fantastic. Overall it's features, pricing and security is unbeatable in the industry.

Vorteile: We've hosted our on Control server and it is super easy to install and maintain.
Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems.
The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software.
The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen.
Through the web interface you can customize a number of things like icons, labels and branding.
Through the server config files you can customize a number of other settings.
You can create temporary sessions just for one-time remote support or install the program for on-demand remote access.
On-demand remote access can be organized in session groups for easier management and security
Users can be created and assigned to specific session groups.
Access and commands can be audited.
While a session is connected a time line is kept to help troubleshoot connectivity issues.

Nachteile: The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.

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