Wer nutzt diese Software?
Geboten werden Kommunikatoren für eine Vielzahl von KMU auf der ganzen Welt. Tausende von Unternehmen nutzen Tidio, um mit ihren Kunden zu kommunizieren.
Durchschnittliche Bewertung83 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis 15,00 $/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2013
Tidio ist ein Kommunikator für Unternehmen. Er hält Live-Chat, Messenger und E-Mail an einem Ort. Jetzt dauert es Sekunden, um mit deinen Kunden zu kommunizieren. Lasse keinen Kunden zurück! Hole dir den besten Live-Chat auf E-Commerce-Plattformen für dein Geschäft. Steigere den Umsatz und die Zufriedenheit, indem du die Besucher in Echtzeit mit Mobile Apps für iOS und Android einbindest, um Kundengespräche auf allen Geräten flüssig zu halten. Kann in Sekunden installiert werden und ist einfach zu bedienen. Keine Registrierung oder Codierung erforderlich.
- Self-Service Portal
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für Tidio
Bewertet am 29.7.2019
Tidio for online support
Kommentare: Tidio helped us to engage with our customers and to answer their question which led to more sales.
Vorteile: It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.
Nachteile: Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.
Antwort des Softwareanbieters
von Tidio an 20.8.2019
Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!
Bewertet am 16.5.2019
Easily installed, attractive chat tool
Kommentare: Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.
Vorteile: This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.
Nachteile: Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.
Antwort des Softwareanbieters
von Tidio an 17.5.2019
Thank you so much for your review! :)
Bewertet am 10.12.2018
Pretty Good, some little glitches
Vorteile: I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.
Bewertet am 28.5.2019
Want leads - Ultimate Support Get Tidio
Kommentare: We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio
Vorteile: Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio
Nachteile: I can find anything to complain about it apart from not having it for the last 10 years
Antwort des Softwareanbieters
von Tidio an 29.5.2019
Wow! Thank you so much, we're really proud!
Bewertet am 28.1.2019
It's Changed How We Connect With Our Customers
By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating
Nachteile: Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.