Wer verwendet Experity?
Urgent Care Centers
Was ist Experity?
Experity (formerly Practice Velocity & DocuTap) is a cloud-based electronic medical records (EMR), practice management, and medical billing software solution built for on-demand care providers of all sizes and specialties including occupational medicine, pediatrics, and primary care. Experitys EMR/PM is desktop- and mobile-compatible, scalable, and provides complete clinical workflow and charting solutions from patient registration through discharge.
Experity – Details
Experity – Preisübersicht
Experity bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Experity findest du unten.
Experity – Nutzerbewertungen
Zeigt 5 von 125 Nutzerbewertungen
Bewertet am 23.8.2018
Vorteile: I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.
Nachteile: Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.
Bewertet am 17.12.2018
OCCUPATIONAL MEDICINE C+
Kommentare: I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.
Vorteile: The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!
Nachteile: Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.
Bewertet am 11.12.2018
Great value and easy to use
Kommentare: Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.
Vorteile: Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.
Nachteile: Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.
Bewertet am 13.1.2020
Solid/Basic software...could use an overhaul/update
Kommentare: It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly.
Vorteile: We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly.
Nachteile: Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like [SENSITIVE CONTENT HIDDEN] who are awesome
Bewertet am 11.12.2018
Connecting Transworld ISSUE
Kommentare: The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.
Vorteile: To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s
Nachteile: DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.