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Inspection Support Network
Was ist Inspection Support Network?
Das Inspection Support Network (ISN) ist die laut Hersteller vertrauenswürdigste Softwarelösung der Branche für die Hausinspektion. Mit dem Portfolio einfach zu bedienender Tools ermöglicht ISN den Inspektoren, ihre Geschäfte zu vereinfachen, zu rationalisieren und zu erweitern. Unabhängig davon, ob du Einzelunternehmer bist oder ein Team von mehr als 20 Mitarbeitern hast – ISN kann dir helfen, deine Marke aufzubauen, deinen Workflow zu automatisieren und deine Kunden- und Agentenbeziehungen zu verwalten.
Wer verwendet Inspection Support Network?
Inspektionsunternehmen und Inspektoren, die ihre Inspektionsunternehmen automatisieren und ausbauen möchten. ISN rationalisiert Geschäftsprozesse und automatisiert Inspektionstools, um Zeit und Geld zu sparen.
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Inspection Support Network
Bewertungen über Inspection Support Network
ISN is great for inspectors
Kommentare: Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.
Vorteile:
ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.
Nachteile:
I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.
Great Product
Kommentare: Overall I am very happy with ISN, I think it is a great system. However, I can also see ISN being left behind by it's competitors if certain things aren't done - reports don't really help on performance of a business, the ARM needs to be updated for marketing efforts, there HAS to be an email drip campaign. Take a look at he activity tracker that [sensitive content hidden] has on our monthly calls. The are real things that franchise owners bring to us - not one offs like from our big [sensitive content hidden]. If these guys and gals are asking for this stuff I can only imagine what the independents are needing.
Vorteile:
Company has used this product for years. Great product and owners love it.
Nachteile:
No drip campaign, making an email seems like I stepped back in time to 2001 - just look at the user inteface. Also when I pick a container in the email template maker I can't see what it looks like. ARM seems like it was half way thought out and then forgotten about. Why in the world isn't the client and agents automatically set up to receive text messages. You have to select a text box. The reports aren't very useful. They don't get into the heart of business management.
Antwort von Porch Group
letztes Jahr
Hi William, Thank you for the honest review! We're happy to hear that you're enjoying the ISN system and our support team. We'll be sure to get your feature update an suggestions in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team
The Good, The Bad, and The Frustrating
Kommentare: Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No
Vorteile:
ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features.
Nachteile:
Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money.
Antwort von Porch Group
vor 2 Jahren
Hi Racole, Thank you for taking the time to give us an honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the reliability and capabilities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team
In Betracht gezogene Alternativen:
Customize everything
Kommentare: Experience has been excellent. Starting up they have a web meeting to go over the product and are always there to help you figure out what you need. They don't just "do" everything for you. They will show you "how" to if you ask them.
Vorteile:
You can customize ISN to do almost anything you can imagine.
Nachteile:
They do not have the ability to add an algorithm to the pricing model for inspections. I base my inspections on age and sqft. There is no way for the client to get an accurate cost on the home inspection when they use the online scheduler. I have to run the numbers every time an inspection is scheduled online.
Antwort von Porch Group
vor 2 Jahren
Hi Matthew, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the customization aspect of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team
Excellence In Customer Service
Vorteile:
The software's email features, ease of scheduling, and report delivery options drew me towards ISN as my solution, their technical support customer service is what exceeded my expectations. Any question I have they have worked to answer and explain the condition in a clear and concise manner so that I understand why the software functions the way it does. Five stars to the support staff!!!
Nachteile:
The method in which the online scheduler and office scheduler are intertwined makes it difficult to customize service offerings for each scheduling method. The online schedule becomes cluttered quickly based on the current design requiring scrolling when several services are offered. Here's some of my notes from a recent troubleshooting event: I cant keep a consistent look in Office Scheduler and Online Scheduler do to the way their currently integrated. Ideally the control for the detached building drop down could be displayed on the services page instead of the properties page in online scheduler, this functionally works it just needs a tweak to make chronological sense when selecting services in the OLS. Any way to get that added as a feature update? Creating a fee based service dropdown should ideally appear on the services page in the online scheduler. Is there any way to create a drop down that would provide a list of services with check boxes which you could select multiple services from? If not, doing so with the ability to hover over each service and a pop-up with info about each service could be another way to consolidate the appearance of the scheduler page in the online scheduler.
Antwort von Porch Group
vor 3 Jahren
Hi Chad, We appreciate your feedback, and are so happy to hear the support team has been so helpful to you. We are always looking for ways we can improve customer experience, so this feature suggestion is very helpful! Thank you for being part of the ISN family. Best, The ISN Team