Inspection Support Network

ISN is great for inspectors

Kommentare: Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.

Vorteile:

ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.

Nachteile:

I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.

ISN is indespensable for all home inspectors

Kommentare: ISN is a must have component of our business. The support staff is outstanding.

Vorteile:

The ease of administration is beyond reproach. Adding, editing, and removing users is very simple. ISN is THE one-stop-shop for all things inspection office related. It has saved us from being forced to hire office staff.

Nachteile:

The reporting is a little rigid and a little generalized for our liking. We are still able to extract all the data required but it would be much nicer to have a pre-formatted template instead of having to reinvent the wheel with several of our reports.

Best support team out there!

Kommentare: Absolutely Excellent! Best support team I have ever encountered.

Vorteile:

Flexibility, ease of use, on-line scheduler, tracking & reports mechanisms. Mostly the support. This team is one of the best I have ever worked with in the last 40 yrs.

Nachteile:

Have not found anything yet. Given a few more years I may find something, but so far, nothing negative at all.

ISN Review

Vorteile:

Inspection scheduling and analytical reporting are the most important features. The idea for features is good but the implementation is lacking.

Nachteile:

It seems to have been written in the 90s and never updated. Features are not intuitive and require redundancy to implement. Inspection types and services are confusing. Any time I want to add or modify a service I need to configure types, services, fees, agreements, and probably more. Needs to be more streamlined.

Excellent Service

Kommentare: Overall ISN has been super helpful in running my business. Any time I need tech support or assistance, they are very helpful and friendly any time I need them.

Vorteile:

I love that this software helps my business run systematically which alleviates a lot of leg work daily.

Nachteile:

There is actually so many things you can do with this software, that I don’t even utilize half of it. But this is not a bad thing, it just takes time to getting used to and in slowly revising as my company grows.